General Manager | Boutique Dog Hotel

Yardstick; Nashville (TN); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Job summary

Yardstick in Franklin, TN is seeking an experienced General Manager to open and lead our new location, ensuring hospitality excellence and smooth daily operations. You will hire, train, and mentor a team of about 12, managing schedules and ensuring flawless service for dogs and humans alike.

The role requires strong leadership, operational discipline, and a hands-on approach in a fast-paced environment. Relocation support may be considered for the right candidate, with a focus on delivering

Qualifications

• 5+ years of leadership or people management experience.
• Strong operational and organizational skills.
• Excellent communication and customer service abilities.
• Availability to work nights, weekends, and holidays.

Responsibilities

• Lead the opening and day-to-day management of our new Franklin location.
• Hire, train, and develop a team of approximately 12 full- and part-time employees.
• Create a strong team culture centered around hospitality, accountability, and care.
• Own scheduling, labor management, and daily operations.
• Deliver exceptional customer and guest experiences.
• Maintain a safe, clean, organized, and well‑run facility.
• Oversee inventory, supply ordering, and facility upkeep.
• Build relationships within the Franklin community through outreach and local partnerships.
• Work closely with leadership on operational improvements and company growth initiatives.

Skills

Leadership

Operations

Communication

Customer service

Team building

Reliability

Availability

Job description

At Yardstick, we’ve defined dog hospitality.

We're a boutique, suites-only dog hotel built around personalized care, elevated service, and a calmer, more thoughtful experience for both dogs and their humans. We're looking for an experienced General Manager to lead one of our established Nashville locations and continue delivering the exceptional hospitality Yardstick is known for.

We’re looking for a hands‑on leader who’s excited by growth, enjoys building strong teams, and wants to make a meaningful impact as Yardstick continues to expand.

Interested in Relocating? We welcome applicants from across the United States who are excited to relocate to the Nashville area. If you're looking for an opportunity to join a fast-growing company and lead one of our newest locations, we'd love to hear from you. Relocation assistance may be considered for the right candidate.

What We’re Looking For

• 5+ years of leadership or people management experience
• Strong operational and organizational skills
• Excellent communication and customer service abilities
• High integrity, reliability, and accountability
• Comfortable in a hands‑on, fast‑paced environment
• Excited by growth and motivated by ownership and responsibility
• Pet industry experience is a plus, but not required
• Availability to work nights, weekends, and holidays as needed (we’re open 365 days a year)

What You’ll Do

• Lead the opening and day-to-day management of our new Franklin location
• Hire, train, and develop a team of approximately 12 full- and part-time employees
• Create a strong team culture centered around hospitality, accountability, and care
• Own scheduling, labor management, and daily operations
• Deliver exceptional customer and guest experiences
• Maintain a safe, clean, organized, and well‑run facility
• Oversee inventory, supply ordering, and facility upkeep
• Build relationships within the Franklin community through outreach and local partnerships
• Work closely with leadership on operational improvements and company growth initiatives

Compensation & Benefits

• Target compensation of approximately $65,000 annually, including performance‑based bonus incentives
• Relocation assistance may be available for qualified candidates
• Medical, dental, and vision insurance
• Paid time off

Location:Franklin, TN (37064)

Keywords: dog hotel, pet resort, dog boarding, dog daycare, kennel manager, animal care, pet services, operations manager, hospitality manager, veterinary technician, vet tech, dog trainer, dog groomer, pet hospitality