General Manager - Bazaar Meat NYC
Jose Andres Group
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Job summary
José Andrés Group seeks a General Manager for Bazaar Meat in New York City at The Ritz-Carlton NoMad. You will own the restaurant P&L, lead a talented management team, and ensure world-class hospitality and brand standards across all service channels.
You will drive revenue, optimize labor costs, and uphold safety, training, and SOPs. The role requires 5–7+ years FOH leadership and a track record of operational excellence in upscale dining, with flexibility for nights and weekends.
Qualifications
- 5–7+ years of progressive FOH leadership in high-volume upscale casual or fine dining; 2+ years as GM strongly preferred.
- Proven success owning a P&L and delivering results across revenue growth, COGS, labor, and guest satisfaction.
- Demonstrated ability to lead, develop, and inspire management teams and large hourly staffs.
- Expert knowledge of service standards, guest recovery, health/safety compliance, and cash controls.
- Systems fluency: reservations (Resy/SevenRooms/TOCK), POS (MICROS/Toast), scheduling (HotSchedules or similar).
- Strong communication, organization, data literacy, and business judgment.
- Ability to work a flexible schedule including nights, weekends, and holidays.
Responsibilities
- Set vision and KPIs for the property and translate goals into operating plans.
- Conduct weekly/monthly business reviews with actionable follow-ups and report results to leadership.
- Champion José Andrés Group values, DEI commitments, and a culture of accountability.
- Own the P&L: plan, forecast, and deliver on revenue, COGS, labor, and controllables.
- Build weekly labor plans; manage deployment in-shift to productivity and standards.
- Oversee inventory integrity, waste control, procurement, and vendor relations.
- Monitor KPIs: covers, check averages, mix, COGS, labor %, guest sentiment.
- Ensure flawless service across activations (à la carte, bar, private dining, events).
- Maintain SOPs, playbooks, and training; lead openings/closings and cash controls.
- Lead guest experience and brand stewardship; manage VIPs and sentiment; drive loyalty.
- Hire, onboard, and retain top talent; coach managers; implement training programs.
- Drive reservations strategy, pacing, upselling and private dining; support local marketing.
- Represent the brand at events and PR moments as appropriate; partner with hotel/concierge relations.
- Ensure adherence to health department regulations, safety, wage/hour, and company policies.
- Lead pre-opening workstreams and seasonal/menu launches.
Skills
Tools
Job description
Description
Job Title:General Manager
Concept: Bazaar Meat, New York City
Reports To:Director of Operations / Regional VP
Department:Operations
Employment Type:Salaried, Exempt
Salary: $125 - 130K Benefits + Bonus
Bazaar Meat is a bold celebration of the carnivorous—where inventive techniques, theatrical flair, and vibrant flavors redefine the modern steakhouse. Located within The Ritz-Carlton New York, NoMad, the restaurant is a high-energy dining destination serving hotel guests, New Yorkers, and New York City’s vibrant local and international dining community.
From impeccably grilled meats to imaginative cocktails and shareable plates, Bazaar Meat delivers an immersive, dynamic experience created by theJosé Andrés Group, blending culinary creativity with world-class hospitality.
José Andrés Group (JAG) is a hospitality company led byJosé Andrés, known for outstanding guest experiences, innovation, and a values-driven culture. Our teams bring world-class food and warm hospitality to life across acclaimed concepts worldwide.
The General Manager (GM) is the business owner of the restaurant—responsible for strategic leadership, financial performance, operational excellence, and a culture that delivers remarkable hospitality every day. The GM leads and develops the management team, ensures brand standards and compliance, drives sales and profitability, and builds strong community and partner relationships in alignment with JAG’s mission and values.
- Set vision and priorities for the property; translate goals into clear operating plans and KPIs.
- Conduct weekly/monthly business reviews with actionable follow-ups; communicate results to leadership and the team.
- Champion JAG values, DEI commitments, and a culture of accountability, learning, and care.
- Own the P&L: plan, forecast, and deliver on revenue, COGS, labor, and controllables.
- Build accurate weekly labor plans; manage deployment in-shift to productivity and service standards.
- Oversee inventory integrity, waste control, procurement practices, and vendor relations.
- Monitor and act on KPIs: covers, check average, mix, COGS, labor %, comps/voids, guest sentiment, turnover.
- Ensure flawless execution of service across all activations (à la carte, bar, private dining, events).
- Maintain SOPs, playbooks, and checklists, close gaps with training and continuous improvement.
- Oversee facilities, cleanliness, maintenance, and equipment reliability in partnership with Culinary and Facilities.
- Lead openings/closings, cash controls, and shift rhythms (pre-shift, deployment, recovery).
- Model anticipatory hospitality and effective table visits; manage VIPs and recovery with speed and empathy.
- Review feedback platforms and social sentiment; implement improvement plans and celebrate wins.
- Partner with Beverage and Culinary to evolve offerings and features that drive sales and loyalty.
- Hire, onboard, and retain top talent; maintain a strong bench of leaders and key hourly roles.
- Coach managers and supervisors through regular 1:1s, check-ins, and performance conversations.
- Deliver ongoing training (service, product, systems, compliance) and recognition programs.
- Ensure respectful, inclusive, and safe workplaces, address conflict promptly and professionally.
- Drive topline via reservation strategy, pacing, mix management, upselling programs, and private dining.
- Support local marketing, partnerships, hotel/concierge relations, and neighborhood/community engagement.
- Represent the brand at events and media/PR moments as appropriate.
- Ensure adherence to health department regulations, alcohol service laws, wage & hour, and company policies.
- Maintain required certifications; oversee incident reporting, investigations, and corrective actions.
- Lead safety drills, allergy/ADA protocols, and emergency readiness.
- Partner closely with Executive Chef, Beverage, People/HR, Finance, Facilities, Marketing, and Events/PD.
- Lead or support pre-opening workstreams, seasonal/menu launches, and special projects as assigned.
- 5–7+ years of progressive FOH leadership in high-volume upscale casual or fine dining; 2+ years as GM strongly preferred.
- Proven success owning a P&L and delivering results across revenue growth, COGS, labor, and guest satisfaction.
- Demonstrated ability to lead, develop, and inspire management teams and large hourly staffs.
- Expert knowledge of service standards, guest recovery, health/safety compliance, and cash controls.
- Systems fluency: reservations (Resy/SevenRooms/TOCK), POS (MICROS/Toast), scheduling (HotSchedules or similar), and Google Workspace.
- Strong communication, organization, data literacy, and business judgment.
- Ability to work a flexible schedule including nights, weekends, and holidays.
- Luxury hotel, steakhouse, high-volume NYC market, or pre-opening experience.
- Wine/spirits certifications or advanced product knowledge.
- ServSafe Manager, Alcohol Manager, and NYC Food Protection Certificate and other applicable local certifications (or ability to obtain).
- Stand/walk for extended periods (up to 8 hours).
- Lift/push/pull up to 30 lbs. occasionally.
- Frequent reaching, bending, listening, and visual acuity in a fast-paced environment.
- Exposure to hot/cold environments and cleaning chemicals per safety standards.
- Competitive base salary and performance-based bonus opportunities
- Comprehensive health & wellness benefits
- Retirement savings plans
- Employee dining and partner discounts
- Professional growth within an award-winning, values-driven hospitality group
José Andrés Group is an Equal Opportunity Employer and participates in the federal E-Verify Program.
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