Restaurant General Manager

José Andrés Group; New York (NY); Presencial; USD 125.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Retirement savings plans

Employee dining

Partner discounts

Professional growth

Descripción de la vacante

Bazaar Meat at The Ritz-Carlton New York, NoMad seeks a General Manager to own strategy, financial performance, and guest experience. You will lead the management team, uphold brand standards, drive sales, and build strong community relationships in alignment with José Andrés Group’s mission and values.

This role requires 5–7+ years of high-volume FOH leadership, P&L ownership, and a track record of developing leaders, managing schedules, and delivering hospitality excellence in a luxury setting.

Formación

• 5–7+ years of progressive FOH leadership in high-volume upscale casual or fine dining.
• Proven success owning a P&L and delivering results across revenue growth, COGS, labor, and guest satisfaction.
• Demonstrated ability to lead, develop, and inspire management teams and large hourly staffs.
• Expert knowledge of service standards, guest recovery, health/safety compliance, and cash controls.
• Systems fluency: reservations (Resy/SevenRooms/TOCK), POS (MICROS/Toast), scheduling (HotSchedules or similar).
• Strong communication, organization, data literacy, and business judgment.

Responsabilidades

• Own the P&L: plan, forecast, and deliver on revenue, COGS, labor, and controllables.
• Build accurate weekly labor plans; manage deployment in-shift to productivity and service standards.
• Oversee inventory integrity, waste control, procurement practices, and vendor relations.
• Monitor and act on KPIs: covers, check average, mix, COGS, labor %, comps/voids, guest sentiment, turnover.
• Lead openings/closings, cash controls, and shift rhythms; model anticipatory hospitality.
• Hire, onboard, and retain top talent; coach managers through regular 1:1s and trainings.

Conocimientos

FOH leadership

P&L ownership

Team leadership

Guest service standards

Communication

Data literacy

Flexible schedule

Herramientas

Resy

SevenRooms

TOCK

MICROS

Toast

HotSchedules

Google Workspace

Descripción del empleo

Concept: Bazaar Meat, New York – The Ritz-Carlton New York, NoMad

Reports To: Director of Operations / Regional VP

Department: Operations

Base salary: $125,000–$130,000, plus performance-based bonus

Bazaar Meat is a bold celebration of the carnivorous—where inventive techniques, theatrical flair, and vibrant flavors redefine the modern steakhouse. Located at The Ritz-Carlton New York, NoMad, the restaurant is an elevated dining destination serving hotel guests, New Yorkers, and visitors from around the world.

From impeccably grilled meats to imaginative cocktails and shareable plates, Bazaar Meat delivers an immersive, dynamic experience created by the José Andrés Group, blending culinary creativity with world-class hospitality.

José Andrés Group (JAG) is a hospitality company led by José Andrés, known for outstanding guest experiences, innovation, and a values-driven culture. Our teams bring world-class food and warm hospitality to life across acclaimed concepts worldwide.

Position Summary

The General Manager (GM) is the business owner of the restaurant—responsible for strategic leadership, financial performance, operational excellence, and a culture that delivers remarkable hospitality every day. The GM leads and develops the management team, ensures brand standards and compliance, drives sales and profitability, and builds strong community and partner relationships in alignment with JAG’s mission and values.

Key Responsibilities

Strategic & Business Leadership

• Set vision and priorities for the property; translate goals into clear operating plans and KPIs.
• Conduct weekly/monthly business reviews with actionable follow-ups; communicate results to leadership and the team.
• Champion JAG values, DEI commitments, and a culture of accountability, learning, and care.

Financial Performance & Planning

• Own the P&L: plan, forecast, and deliver on revenue, COGS, labor, and controllables.
• Build accurate weekly labor plans; manage deployment in-shift to productivity and service standards.
• Oversee inventory integrity, waste control, procurement practices, and vendor relations.
• Monitor and act on KPIs: covers, check average, mix, COGS, labor %, comps/voids, guest sentiment, turnover.

Operational Excellence

• Maintain SOPs, playbooks, and checklists, close gaps with training and continuous improvement.
• Oversee facilities, cleanliness, maintenance, and equipment reliability in partnership with Culinary and Facilities.
• Lead openings/closings, cash controls, and shift rhythms (pre-shift, deployment, recovery).

Guest Experience & Brand Stewardship

• Model anticipatory hospitality and effective table touches; manage VIPs and recovery with speed and empathy.
• Review feedback platforms and social sentiment; implement improvement plans and celebrate wins.
• Partner with Beverage and Culinary to evolve offerings and features that drive sales and loyalty.
• Hire, onboard, and retain top talent; maintain a strong bench of leaders and key hourly roles.
• Coach managers and supervisors through regular 1:1s, check-ins, and performance conversations.
• Deliver ongoing training (service, product, systems, compliance) and recognition programs.
• Ensure respectful, inclusive, and safe workplaces, address conflict promptly and professionally.
• Drive topline via reservation strategy, pacing, mix management, upselling programs, and private dining.
• Support local marketing, partnerships, and strong working relationships with Ritz-Carlton hotel leadership, concierge teams, and the surrounding NoMad community.
• Represent the brand at events and media/PR moments as appropriate.

Compliance, Safety & Risk

• Ensure adherence to health department regulations, alcohol service laws, wage & hour, and company policies.
• Maintain required certifications; oversee incident reporting, investigations, and corrective actions.
• Lead safety drills, allergy/ADA protocols, and emergency readiness.

Cross-Functional Collaboration & Projects

• Partner closely with Executive Chef, Beverage, People/HR, Finance, Facilities, Marketing, and Events/PD.
• Lead or support pre-opening workstreams, seasonal/menu launches, and special projects as assigned.

Required Qualifications

• 5–7+ years of progressive FOH leadership in high-volume upscale casual or fine dining; 2+ years as GM strongly preferred.
• Proven success owning a P&L and delivering results across revenue growth, COGS, labor, and guest satisfaction.
• Demonstrated ability to lead, develop, and inspire management teams and large hourly staffs.
• Expert knowledge of service standards, guest recovery, health/safety compliance, and cash controls.
• Systems fluency: reservations (Resy/SevenRooms/TOCK), POS (MICROS/Toast), scheduling (HotSchedules or similar), and Google Workspace.Resy/SevenRooms/TOCK), POS (MICROS/Toast), scheduling (HotSchedules or similar), and Google Workspace.
• Strong communication, organization, data literacy, and business judgment.
• Ability to work a flexible schedule including nights, weekends, and holidays.

Preferred Qualifications

• Experience with luxury hotel restaurant operations, openings, or major restaurant transitions.
• Wine/spirits certifications or advanced product knowledge.
• New York City Food Protection Certificate and applicable alcohol service training (or ability to obtain).

Working Conditions & Physical Requirements

• Stand/walk for extended periods (up to 8 hours).
• Lift/push/pull up to 30 lbs. occasionally.
• Frequent reaching, bending, listening, and visual acuity in a fast-paced environment.
• Exposure to hot/cold environments and cleaning chemicals per safety standards.

In Return, We Offer You

• Annual base salary: $125,000–$130,000, plus performance-based bonus
• Retirement savings plans
• Employee dining and partner discounts
• Professional growth within an award-winning, values-driven hospitality group

Equal Opportunity Employer

José Andrés Group is an Equal Opportunity Employer and participates in the federal E-Verify Program.