General Manager B ANC

Marriott Vacations; New York (NY); On-site; USD 150,000 - 230,000; Full time

Job summary

Hyatt Vacation Ownership, New York, seeks a senior property leader responsible for guest and associate satisfaction, financial performance, and brand initiatives. You will guide the leadership team and partner with the Board to achieve objectives.

The role emphasizes strategic planning, revenue optimization, and maintaining brand standards across operations, with focus on capital expenditure alignment and performer development.

Responsibilities

• Develop a property strategy aligned with the brand's business strategies.
• Interface with owners and guests regularly to gather feedback on quality and satisfaction.
• Analyze business results and work with the executive committee on strategies.
• Oversee budget management and resource allocation for the property.
• Review financial reports to measure performance against budget.
• Collaborate with Board of Directors and COA governance as required.
• Lead revenue generation initiatives including ancillary sales and pricing.
• Maintain brand standards and ensure compliance with regulations.

Job description

JOB SUMMARY

Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and associate satisfaction, human resources, financial performance, ancillary sales and revenue generation. Ensures implementation of the Hyatt Vacation Ownership brand service strategy and brand initiatives with the objective of meeting or exceeding owner & guest expectations and resort financial management. Holds property leadership team accountable for strategy execution and guides their individual professional development. Partners with the Association Board of Directors to achieve objectives and goals for Hyatt Vacation Ownership business and the Resort Association alike. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. Partners with the site process team (Project Director-Sales and Construction Manager), if applicable, to maximize site customer and associate satisfaction and profitability. Represents Hyatt Vacation Ownership brand values in all leadership actions.

JOB SPECIFIC TASKS

Leading Property Strategy, Operations, and Management of Department Budgets

• Develop a property strategy that is aligned with the brand's business strategies.
• Stay highly visible and interfaces with owners and guests on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Analyze business results and works with executive committee to develop an effective strategy to address needs.
• Make key decisions and oversees execution, remove obstacles to success and ensures adequate resources are available to achieve business results.
• Review financial reports and statements to determine how business unit is performing against budget.
• Work with executive committee to determine areas of concern and develop strategies to improve the property's financial performance.
• Ensure capital expenditure funds are being used to address the priorities outlined in the brand business strategy.
• Ensure service programs are in place and executed against.
• Provide timely, real-time feedback to management and hourly associates on service and operational standards, including feedback on even the smallest of service and operational details.
• Create and support clear lines of responsibility for management team, including coverage and oversight throughout the day
• Review and follow-up on property GSS scores and comments.
• Walk the property to ensure public spaces, grounds, work, public, and kitchen areas meet sanitation and cleanliness/maintenance standards.

Managing Owner Relationships

• Oversee Condominium Owner's Associate (COA) management in accordance with legal requirements of the State Statue.
• Develop a mutually beneficial relationship with the board of directors.
• Organize, document and oversee COA and Condo meetings in accordance with Association Governance requirements of the State.
• Work with COA to establish budget and Reserve funding for capital expenditures.
• Influence COA to maintain and accept Brand Standard changes.
• Remain current of government regulations and legislation in order to manage the associate relations program to ensure/enforce consistent and fair application and compliance of Hyatt Corporate, State, and Federal regulations.
• Maintain legally required Condominium Management license within the State of property.

Supporting Brand, Ancillary Sales, and Sales and Marketing Strategy

• Champion change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
• Partner with Sales and Marketing team to support Sales and Marketing initiatives.
• Support the ancillary sales strategy and encourage leadership team to develop effective revenue management strategies and set aggressive goals that will help drive the property's financial performance.
• Stay perceptive of market conditions and communicate changes and potential revenue opportunities to leadership team.
• Develop innovative means for capturing new streams of revenue through property amenities.

Managing Profitability

• Strive to maintain profit margins without compromising owner/guest or associate satisfaction.
• Identify opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change.
• Measure, analyze, and communicate property performance using a variety of financial/non financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data
• Update and communicate profit forecasts to associates/managers.
• Review property performance on period basis with Regional Leadership

Maintaining Revenue Management goals

• Maintain close relationship with the Revenue Management discipline to collectively manage the inventory maximization during normal operations and during peak periods of construction and renovations.
• Ensuring max