General Manager-Apparel Production

gpac; Lewes (DE); On-site; USD 85,000 - 120,000; Full time

Job summary

gpac is seeking an experienced Operations Manager to oversee day-to-day operations in a busy screen printing and apparel decoration business. You will lead production, drive sales and marketing initiatives, and mentor staff across two facilities in a fast-paced, creative environment.

The ideal candidate will balance operational, sales, and people management responsibilities with hands-on leadership skills and strong vendor management.

Qualifications

• Leadership experience in operations management.
• Strong production processes scheduling and workflow optimization.
• Excellent communication and interpersonal skills.
• Customer service experience with escalation handling.
• Strong organization and ability to juggle priorities.
• Proficiency with Excel, Word, and email systems.
• Negotiation and vendor management experience.

Responsibilities

• Set and track sales goals, driving revenue growth.
• Manage marketing initiatives to increase brand visibility and attract new customers.
• Oversee production across departments (screen printing, embroidery, heat press, artwork, and sales) across two facilities.
• Coordinate between sales and art departments for timely delivery of projects.
• Determine lead times and scheduling based on workload and resources.
• Order supplies, maintain inventory, and negotiate with vendors to reduce costs.
• Balance workloads across office and production teams for efficiency.
• Supervise staff performance, train and mentor new employees.
• Implement quality control procedures to minimize errors and rework.
• Address and resolve customer concerns professionally, ensuring high satisfaction.
• Identify bottlenecks and streamline processes to optimize workflow.
• Support the company's first outside sales representative.
• Promote a positive, team-oriented culture across departments.
• Contribute to growth in both sales and production capacity.

Skills

Leadership

Scheduling

Communication

Organizational skills

Customer service

Vendor management

Excel/Office

Negotiation

Tools

Excel

Word

Email systems

Job description

Operations Manager - Screen Printing Industry

Overview: Seeking an experienced and motivated Operations Manager to oversee day-to-day operations in a busy screen printing and apparel decoration business. This role is critical in ensuring smooth production, driving sales and marketing initiatives, and building a strong, motivated team across multiple departments. The ideal candidate will be a hands-on leader with a balance of operational, sales, and people management skills who thrives in a fast-paced, creative environment.

Key Responsibilities For Operations Manager

• Set and track sales goals, working closely with ownership to drive revenue growth.
• Manage marketing initiatives to increase brand visibility and attract new customers.
• Oversee production across departments (screen printing, embroidery, heat press, artwork, and sales) operating in two facilities.
• Coordinate effectively between sales and art departments to ensure accurate, timely project delivery.
• Help determine lead times and scheduling based on workload and available resources.
• Order supplies, maintain inventory, and negotiate with vendors to reduce costs.
• Balance workloads across office and production teams to ensure efficiency.
• Supervise staff performance, keeping employees on-task and working to their full potential.
• Train, mentor, and guide new employees, fostering professional growth and strong work habits.
• Implement quality control procedures to minimize errors and rework.
• Address and resolve customer concerns professionally, ensuring high satisfaction.
• Identify bottlenecks and streamline processes to optimize workflow and improve productivity.
• Play a key role in setting up and supporting the company's first outside sales representative.
• Promote a positive, team-oriented culture across all departments.
• Contribute to continued growth in both sales and production capacity.

Qualifications For Operations Manager

• Proven leadership experience in operations management, preferably in screen printing, apparel decoration, or a related manufacturing/production environment.
• Strong understanding of production processes, scheduling, and workflow optimization.
• Excellent communication and interpersonal skills with the ability to motivate and manage teams.
• Customer service experience with the ability to handle escalated issues effectively.
• Strong organizational skills, attention to detail, and ability to juggle multiple priorities.
• Proficiency with basic business software (Excel, Word, email systems); experience with industry-specific software a plus.
• Negotiation and vendor management experience.

Why Join as Operations Manager:

This is an opportunity to play a pivotal role in a growing company, helping to shape its operations, improve efficiency, and expand sales. The right candidate will thrive in a fast-paced, hands-on environment where their leadership directly impacts the success of the business.

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.