General Manager - Aman Beverly Hills

Aman North America LLC; Beverly Hills (CA); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Life and travel insurance

Complimentary stays

Training & development

Job summary

Aman North America LLC in Beverly Hills seeks a seasoned Pre-Opening and Hotel Operations Leader to guide the project from development through launch.

You will collaborate with Pre-Opening, Development, Technical Services and Design teams, manage budgets, licensing, and guest experience philosophy, and build an executive culture aligned with Aman’s standards.

This role requires luxury hospitality expertise, strong financial acumen and exceptional communication with ownership and UHNW guests.

Qualifications

• Proven track record of managing complex pre-openings in luxury hotels.
• Hands-on leadership with a passion for delivering exceptional guest experiences.
• Strong budgeting, forecasting and P&L management experience.
• Excellent communication with UHNW owners and stakeholders.

Responsibilities

• Coordinate pre-opening phase with multiple internal teams to meet schedule.
• Ensure operating licenses, permits and regulatory compliance in the US.
• Drive budgeting, cost control and pre-launch marketing spend.
• Lead hotel operations culture and guest experience post-opening.
• Develop a high-performing executive committee aligned with Aman values.
• Manage revenue strategies including F&B and wellness experiences.
• Maintain owner and stakeholder relations with transparency.

Skills

Operational leadership

Financial management

Crisis management

Stakeholder communication

Hospitality expertise

Executive leadership

Education

Bachelor's degree in Hospitality or related field

Master's degree preferred

Job description

Join our team at Aman Beverly Hills amidst the pioneering One Beverly Hills development. With a 78-suite hotel and limited collection of private residences, the resort will bring Aman peace to one of the world's most distinguished addresses, celebrating tranquility and nature across eight acres of lush botanical gardens to blend seamlessly within the dynamism of the city.

Responsibilities

• Phase I: Pre-Opening & Development Project & Technical Coordination: Collaborate closely with Pre-Opening, Development, Technical Services and Design teams. Review architectural plans and spatial layouts to ensure operational efficiency, guest privacy and back-of-house flow meet brand specifications.
• Operational Readiness & Critical Path: Own the pre-opening critical path. Monitor construction milestones, installation of IT/AV systems and security commissioning. Identify risks and escalates delays to stakeholders to ensure a timely handover.
• Procurement Strategy: Engage in the procurement of Operating Supplies & Equipment (OS&E) and Furniture, Fixtures & Equipment (FF&E).
• Regulatory Compliance: Secure all necessary operating licenses, permits and government approvals required by US law, ensuring full compliance prior to opening.
• Budgeting & Finance: Construct the pre-opening budget, identifying capital requirements, staffing costs and pre-launch marketing expenses. Ensure rigorous cost control and transparent reporting throughout the development phase.
• Phase II: Hotel Operations & Culture Strategic Leadership: Define and execute the hotel’s long-term strategic plan. Adapt operations to evolving market conditions while maintaining the integrity of the Aman brand.
• Guest Experience & Service Excellence: Champion Aman’s philosophy of unpretentious luxury. Maintain a highly visible presence, hosting guests with discretion and warmth. Ensure every touchpoint, from arrival to departure, is seamless and personalized.
• Talent & Culture Building: Build and mentor a high-performing Executive Committee that embodies the Aman values, fostering a culture of respect, resilience and excellence.
• Commercial Performance: Drive revenue maximization through strategic room pricing, inventory management and the curation of exceptional F&B and Wellness experiences. Manage the P&L to deliver strong EBITDA margins while preserving the guest experience.
• Owner & Stakeholder Relations: Serve as the primary liaison with ownership, providing regular updates on financial performance and asset health. Cultivate strong relationships with local government bodies and community partners.

Requirements

• Proven track record of managing complex pre-openings, ideally in Los Angeles or similar urban destinations in the United States.
• A strong operational background in managing small to mid‑size ultra‑luxury hotels with a hands‑on leadership style and a passion for delivering exceptional guest experiences.
• Exceptional financial acumen, with deep experience in budgeting, forecasting and P&L management.
• Strong crisis management skills and the ability to lead with composure.
• Sophisticated communication skills, capable of engaging with UHNW individuals and ownership groups.
• A charismatic ambassador for the hotel, upholding the highest standards of personal presentation and embodying Aman’s service philosophy.
• Bachelor’s degree in Hospitality or a relevant discipline, a Master’s degree is advantageous.
• Proficiency in English is mandatory; knowledge of other languages is a distinct advantage.

Benefits

• Competitive salary and a comprehensive benefits package.
• Extensive private health insurance, life and personal accident insurance, travel insurance.
• Access to the Colleague Complimentary Stay Scheme allowing you to explore our Aman and Janu properties and to enjoy discounted rates on Retail, F&B and Spa experiences.
• Exclusive training and development opportunities supporting your growth with us.

Since its inception in 1988, Aman Group has strategically evolved, transitioning from a collection of intimate resorts into a pioneering force across the realms of hospitality, residences and experiences including Aman Essentials and Aman Interiors.