General Manager - 527

Tim Hortons; Weirton (WV); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health Insurance

401(K) Matching

Paid Time Off

Disability Insurance

Opportunities for Advancement

Job summary

Tim Hortons Weirton is seeking a hands-on Manager to lead daily operations, ensure guest satisfaction, and drive performance across service, food prep, and safety. You will manage staffing, ordering, training, budgeting, and compliance with health and safety rules while building a strong team and community presence.

This full-time role offers opportunities for growth, competitive benefits, and a dynamic work environment in Weirton, WV.

Responsibilities

• Lead daily operations to ensure guest satisfaction and uphold Tim Hortons' quality standards.
• Order supplies, oversee building maintenance, cleanliness and security to support a safe dining environment.
• Control costs (food, paper, labor) and administer payroll in alignment with budgets and targets.
• Recruit, train and develop team members; set goals and drive performance and engagement.
• Ensure compliance with health and safety legislation and company policies; implement safety programs.
• Build relationships with the local community and participate in CSR activities.
• Prepare reports and performance analyses for management review.

Job description

BENEFITS:· Health Insurance· 401(K) Matching· Paid Time Off· Disability Insurance· Opportunities for AdvancementThe Tim Hortons Manager is responsible and accountable for the execution and delivery of all operational performance objectives resulting in guest satisfaction.Operational ManagementOrdering supplies and overseeing building maintenance, cleanliness and securityAccountable for production of Always Fresh standards and waste levelsFinancial ManagementUsing restaurant specific information from the CPP (Continuous Performance Plan), plans and works to budgets, maximizes profits and achieves sales and transaction targets, controls Food/Paper/Labor costs in the restaurant, and administers payrollsPeople ManagementAccountable for recruiting new team members, performance management including training and developing new and existing team members and motivating and encouraging team to achieve targetsBuilds the restaurants’ “bench strength” by identifying and developing high potential employees for progression to the next levelSets goals and objectives for his/her teamEnsures ‘open door’ policy for all team membersHas excellent communication skills – ensures ongoing day to day communication with all shifts through communication log or other meansProvides open communication with Restaurant ManagerResponsible for restaurant compliance with all applicable legislationEnsures high standards of guest experience are maintained and demonstrated as a top priorityImplements, and instills in their teams, company policies, procedures, ethicsHandles guest complaints and queries with professionalism and concernPrepares reports and other performance analysis documentationEstablishes relationships with the local community and undertakes activities which comply with the company’s corporate social responsibility programsEstablishes proper security procedures and ensures the reduction of team member theft and the safety of team members and guestsProvides leadership and direction around waste management proceduresFood Handlers Card is required.Health & SafetyIs familiar with and works in compliance with occupational health and safety legislationUses or wears personal protective equipment or clothing as requiredDoes not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyoneKnows, understands and follows safe work practices and proceduresEnsures restaurant has a health and safety program in placeTakes responsibility to ensure that team members are made aware of any hazards and that proper training is completed and documentedConducts regular workplace inspectionsResponds to and corrects unsafe acts and conditionsReports work-related injuries and illnesses to the appropriate internal and external authoritiesPerforms accident investigations for all work-related injuries and illnessesEnforces employee compliance in regard to the restaurant’s health and safety policies and proceduresInitiates performance counseling and takes disciplinary actions for non-compliance in matters related to health and safetyKeeps the Restaurant Manager apprised on any conditions or practices that may pose a hazard to employeesMakes recommendations for improvement to the restaurant’s health and safety practices and programPostural & Physical Demands RequirementsFrequent reaching above waist, chest, and shoulder level, as well as below waist levelFrequent to continuous need for manual dexterity of both hands (handling, gripping, fine finger control, etc.)Continuous standing on tiled surfaces for all tasksAbility to stand for long periods of time without a breakFrequent hip flexion while walking for all tasksOccasional lifting of boxes of supplies/products weighing from <5 – 50 lbs. vertically from floor to knuckle heightOccasional lifting of milk crates weighing between 5 – 30 lbs. vertically from floor to knuckle height, knuckle to shoulder height, or from fridge to counter heightFrequent exposure to cold/below freezing and high heat temperatures (walk-in refrigerator and freezers, ovens)Perform such similar, comparable, or related duties as may be required or assigned.