GENERAL MANAGER 5

Apria Healthcare; Pleasant Valley (MO); On-site; USD 120,000 - 165,000; Full time

Job summary

Accendra Health is seeking a General Manager to oversee branch operations and drive sales growth. You will manage P&L, partner with senior leadership on strategic planning, and build strong relationships with key customers while ensuring service excellence and compliance.

This role includes leading a team and delivering financial performance. The GM will monitor KPIs, coordinate with Managed Care, and ensure safety and regulatory compliance, while guiding daily operations and achieving profit

Qualifications

• Four year college degree or equivalent experience.
• At least 5 years related experience.
• Must reside within an area of primary responsibility.

Responsibilities

• Full P&L responsibility for profit center(s) including revenue and operating income.
• Develop and implement business strategic planning with senior management.
• Execute sales strategy and growth initiatives by building relationships with key customers.
• Achieve budgets for focus products and cash collections.
• Utilize technology to support sales growth and service levels.

Skills

Financial management

Budgeting

Sales strategy execution

Leadership

Team mentoring

Communication

Customer relationship management

Strategic planning

Education

Bachelor's degree or equivalent

Tools

Salesforce

CRM proficiency

MS Office Suite

Job description

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.

With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.

If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.

The anticipated salary range for this position is $120,000 - $165,000 annual. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.

JOB SUMMARY

The General Manager (GM) is responsible for supporting sales efforts and will visit with HVT-high value customers and administration and efficient daily operation of the branch office, including operations, supporting sales through service levels, service, and safety in accordance with Apria’s objectives. This role has full P&L responsibility for their profit centers, including both revenue and operating income. In addition, the GM will communicate Apria values, strategies, and objectives, while assigning accountabilities, planning, monitoring, and appraising job results.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Full P&L responsibility for profit center(s) including both revenue and operating income.
• Collaborates with senior management to develop, review, update and implement business strategic planning, including sales and financial performance.
• Responsible for executing sales strategy and growth initiatives by personally building and maintaining relationships with key customers, helping sales team develop impactful territory plans and strategies, and assisting the sales staff to achieve results.
• Responsible for achieving key focus product starts budget and for cash collections.
• Utilizes technology and tools to their fullest capabilities in order to support and drive sales growth through exceptional service levels and optimize performance at the branch.
• Monitors staffing levels, expenditures, asset equipment utilization and inventory levels to ensure maximum profit margins.
• Ensures the effective operation and management of all functional areas of the branch such as customer service, collections, clinical, distribution, and supporting sales.
• Responsible for partnering with Managed Care counterpart to understand provider networks and grow market share.
• Monitors key performance indicators and is responsible for implementing corrective measures.
• Ensures operational procedures comply with federal, state, local and Joint Commission requirements.
• Responsible for providing a safe and healthful work environment and preventing injuries by leading and implementing the Safety & Risk Management program for the branch.
• Performs other duties as required.

SUPERVISORY RESPONSIBILITIES

• Responsible for hiring, coaching, developing, and performance management of subordinate staff.
• Responsible for retention of sales and branch personnel through on-boarding, coaching, mentoring, and development.

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

• Four year college degree or equivalent experienced required.
• At least 5 years related experience is required.
• Must reside within an area of primary responsibility.

Certificates, Licenses, Registrations or Professional Designations

• N/A

SKILLS, KNOWLEDGE AND ABILITIES

• Effective mentoring of subordinate staff
• Must possess a keen ability to motivate and manage others with a positive mental outlook and forward thinking
• Financial management (budgeting)
• Strong problem solving skills
• Time management skills
• Change management skills
• Behavioral interviewing
• Ability to adjust quickly to business requirements
• Sales strategy execution
• Financial/business acumen
• Strategic vision
• Results driven
• Ability to communicate effectively in person, on the phone and electronically

Computer Skills

• CRM proficiency
• Proficient in Microsoft Office Suite

Language Skills

• English (reading, writing, verbal)

Mathematical Skills

• College level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data

PREFERRED QUALIFICATIONS

Certificates, Licenses, Registrations or Professional Designations

• Licensed Respiratory Therapist

Computer Skills

• Salesforce

Language Skills

• Bi-lingual (reading, writing ,verbal)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires constant sitting with occasional standing and walking
• Requires the use of hands to write, use computers, and manipulate papers is constantly required
• Constant talking and hearing
• Specific vision abilities required include close vision, peripheral vision, and the ability to adjust focus
• Must occasionally lift and/or move up to 10 pounds

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Travel up to 10% of the time

The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Teammate Benefits

As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness.

Our benefits program includes:

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short-and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

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