General Manager #41005

Devon-Self-Storage-6; West Bend (WI); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Full-time in-store position

Flexible schedule

Monthly performance-based bonus (uncap

Growth opportunities

Work-life balance

Job summary

Devon Self Storage is hiring a General Manager in West Bend, WI. You will lead daily operations, drive rental sales, and deliver a superior customer experience while mentoring the team.

We seek leaders who excel in customer service, sales, and operations, with a drive to promote from within and build long-term careers. This in-store role emphasizes balance and growth with a supportive team environment.

Qualifications

• High School Diploma or Equivalent required.
• Strong customer service and communications skills.
• Proven ability to work independently and follow through on assignments.
• Valid driver’s license and insurance with reliable transportation.
• Ability to manage multiple tasks simultaneously.
• Basic to moderate knowledge of MS Office (Word, Excel, Outlook).
• Able to perform indoors and outdoors with exposure to environmental conditions.

Responsibilities

• Oversee daily store operations including opening, closing, and security of the facility.
• Drive rentals and sales performance and manage merchandise and protection plans.
• Coach, train and mentor the Assistant General Manager and staff.
• Ensure compliance, safety standards, and operational excellence.
• Process payments, balance receipts and complete bank deposits.
• Build and maintain customer relationships and deliver high-touch service.

Skills

Customer service

Leadership

Sales

Communication

Multi-tasking

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

Come join our family at Devon Self Storage!

At Devon Self Storage, you get the best of both worlds: a customer-focused role with real career growth, minus the long retail nights and unpredictable schedules. Here, we believe in taking care of our people, promoting from within and creating long-term careers not just jobs.

We currently have an exciting opportunity for a Full-Time General Manager based in our store located at (1485 Corporate Center Dr, West Bend, WI 53095). As a General Manager you’ll be the face of the store and the engine behind the store’s success. You’ll lead daily operations, drive sales growth, create amazing customer experience and mentor your team. This role is ideal for someone who is passionate about customer service, energized by sales, enthusiastic about leadership, and eager to keep learning. If that sounds like you, we want to hear from you!

At Devon Self Storage, you will:

Lead The Business

• Oversee daily store operations, including opening, closing and securing the facility.
• Drive sales performance through rentals, protection plans, and other merchandise!
• Maintain compliance, safety standards and operational excellence.
• Resolve customer escalations in a professional, efficiently and in a timely manner.

Serve & Support Customers

• Build and maintain long-lasting customer relationships by helping customers find the right storage solutions.
• Deliver a personalized, high-touch customer experience.
• Process payments, balance receipts & complete bank deposit drops.

Coach & Develop

• Coach, train and mentor your property’s Assistant General Manager
• Help your team to meet or exceed key performance indicators (KPIs).
• Train staff on compliance, safety policies and procedures.

Own the details

• Ensure products are ordered, received, stocked, priced and displayed in a timely and efficient manner
• Partner with the auction vendor and Regional Director throughout the complete auction process—from notices and collections to buyer payouts and preparing units for new tenants.

Property & Facility Requirements

• Physical requirements include daily property walkthroughs to conduct safety inspections, lock checks, cleaning the units and
• Open and close storage doors as well as completing tasks that require lifting 30+ lbs
• Perform light maintenance includes mopping, sweeping, changing light bulbs, cleaning bathrooms and other lite maintenance and landscaping duties.

What Are We Offering

• Full-time in-store position
• Availability Monday-Saturdays with a flexible schedule
• Competitive hourly pay & uncapped MONTHLY performance-based bonus.
• Growth opportunities
• A schedule that operates outside of traditional retail hours Which means no late nights or super early mornings.
• A role that supports work-life balance.

What We’re Looking For

• High School Diploma or Equivalent
• Ability to lift 30+ lbs.
• Strong customer service skills and communication required.
• Proven ability to work independently when needed and follow through on assignments
• Valid driver’s license and insurance with access to reliable transportation used during the workday to travel to vendors and/or other worksites.
• Strong ability to manage multiple tasks simultaneously.
• Basic to moderate knowledge of Microsoft Office software, including Word, Excel & Outlook.
• Ability to regularly perform indoors and outdoors with exposure to adverse environmental conditions, weather, noise extremes and chemical, debris and traffic hazards.

WHO WE ARE

Devon Self Storage isn’t your average storage company!

We’re a nationwide team of problem-solvers, leaders, and customer service champions, with more than 200 locations across the country—and we’re growing! Founded in 1988, Devon has owned, managed, and developed self-storage properties in 32 states.

Today, Devon Self Storage is a member of The Inland Real Estate Group of Companies, Inc. Both Inland and Devon are headquartered in Oak Brook, Illinois.