General Manager #9121

Devon Self Storage; Grand Rapids (MI); Hybrid; USD 25,000 - 29,000; Full time

Benefits offered by this job

Competitive hourly pay

Monthly bonus program

Growth opportunities

Flexible schedule

Work-life balance

Job summary

Devon Self Storage in Grand Rapids, MI 49548 is seeking a full-time General Manager to lead store operations, drive sales, and mentor the team at 5099 Division Ave S. You’ll act as the face of the store, ensuring security, accuracy of daily tasks, and a top-notch customer experience.

The role requires strong customer service, leadership, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• High School Diploma or Equivalent.
• Ability to lift 30+ lbs.
• Strong customer service and communication skills.
• Proven ability to work independently.
• Valid driver’s license and reliable transportation.
• Ability to manage multiple tasks.
• Proficiency in Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Oversee daily store operations including opening, closing, and securing the facility.
• Drive sales through rentals, protection plans, and merchandise.
• Maintain compliance, safety standards, and operational excellence.
• Resolve customer escalations professionally and promptly.
• Coach and mentor the Assistant General Manager and staff.
• Help team meet KPIs and train on safety procedures.

Skills

Customer service

Communication

Leadership

Multitasking

Independent work

Microsoft Office (Word Excel Outlook)

Education

High School Diploma or Equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

5099 Division Ave S, Grand Rapids, MI 49548, USA

Job Description

Posted Friday, September 4, 2026 at 8:00 AM

Come join our family at Devon Self Storage!

At Devon Self Storage, you get the best of both worlds: a customer-focused role with real career growth, minus the long retail nights and unpredictable schedules. Here, we believe in taking care of our people, promoting from within and creating long-term careers not just jobs.

We currently have an exciting opportunity for a Full-Time General Manager based in our store located at 5099 Division Ave S, Grand Rapids, MI 49548. As a General Manager you’ll be the face of the store and the engine behind the store’s success. You’ll lead daily operations, drive sales growth, create amazing customer experience and mentor your team. This role is ideal for someone who is passionate about customer service, energized by sales, enthusiastic about leadership, and eager to keep learning. If that sounds like you, we want to hear from you!

Lead The Business

• Oversee daily store operations, including opening, closing and securing the facility.
• Drive sales performance through rentals, protection plans, and other merchandise!
• Maintain compliance, safety standards and operational excellence.
• Resolve customer escalations in a professional, efficiently and in a timely manner.

Serve & Support Customers

• Build and maintain long-lasting customer relationships by helping customers find the right storage solutions.
• Deliver a personalized, high-touch customer experience.
• Process payments, balance receipts & complete bank deposit drops.
• Coach, train and mentor your property’s Assistant General Manager
• Help your team to meet or exceed key performance indicators (KPIs).
• Train staff on compliance, safety policies and procedures.

Own the details

• Ensure products are ordered, received, stocked, priced and displayed in a timely and efficient manner
• Partner with the auction vendor and Regional Director throughout the complete auction process - from notices and collections to buyer payouts and preparing units for new tenants.

Property & Facility Requirements

• Physical requirements include daily property walkthroughs to conduct safety inspections, lock checks, cleaning the units and
• Open and close storage doors as well as completing tasks that require lifting 30+ lbs
• Perform light maintenance includes mopping, sweeping, changing light bulbs, cleaning bathrooms and other lite maintenance and landscaping duties.

What Are We Offering

• Availability Monday-Saturdays with a flexible schedule
• Competitive hourly pay & uncapped MONTHLY performance-based bonus.
• Growth opportunities
• A schedule that operates outside of traditional retail hours Which means no late nights or super early mornings.
• A role that supports work-life balance.

What We’re Looking For

• High School Diploma or Equivalent
• Ability to lift 30+ lbs.
• Strong customer service skills and communication required.
• Proven ability to work independently when needed and follow through on assignments
• Valid driver’s license and insurance with access to reliable transportation used during the workday to travel to vendors and/or other worksites.
• Strong ability to manage multiple tasks simultaneously.
• Basic to moderate knowledge of Microsoft Office software, including Word, Excel & Outlook.
• Ability to regularly perform indoors and outdoors with exposure to adverse environmental conditions, weather, noise extremes and chemical, debris and traffic hazards.

WHO WE ARE

We're a nationwide team of problem-solvers, leaders, and customer service champions, with more than 200 locations across the country - and we're growing! Founded in 1988, Devon has owned, managed, and developed self-storage properties in 32 states.

Today, Devon Self Storage is a member of The Inland Real Estate Group of Companies, Inc. Both Inland and Devon are headquartered in Oak Brook, Illinois.

Hourly Pay Range: $17.53 - $21.47 hourly (Eligibility to participate in the company incentive bonus program).

Inland offers a competitive range benefits for eligible Full-time employees:

• Medical/Dental/Vision insurance (PPO)
• Participation in the company 401(k) plan with a company match
• Vacation Time, Nine Paid Holidays, Three floating holidays per year
• Sick time
• Company-paid life insurance equaling your annual base salary
• Company-paid short-term and long-term disability

This position is eligible as an internal promotion opportunity.

As part of our commitment to an efficient and consistent hiring experience, The Inland Real Estate Group, LLC and its affiliated companies ("Inland") may utilize artificial intelligence ("AI") or automated technologies to assist in certain aspects of the recruitment and hiring process, including resume review and candidate screening. AI-enabled tools are used to support hiring decisions and are not used as the sole basis for employment decisions. All employment decisions are reviewed and made by qualified Inland professionals.

We are a drug-free workplace. Pre-employment background checks and drug screening are conducted for all new hires in accordance with applicable laws and regulations.

Inland is committed to equal employment opportunity and considers applicants for all positions without regard to race, color, religion, sex, national origin, age, sexual orientation, familial status, marital status, veteran status, disability, or any other status protected by applicable law. We do not use AI or any selection tools in a manner that results in unlawful discrimination based on any protected characteristic.

If you require a reasonable accommodation or an alternative method of assessment during any stage of the recruiting process, please contact our Talent Acquisition team at [e-mail].

Where required by applicable law, Inland will provide additional disclosures and obtain any necessary consent before using certain AI-enabled technologies. Candidates may request additional information regarding Inland's use of AI in the hiring process at any time.

We are an E-Verify employer.

5099 Division Ave S, Grand Rapids, MI 49548, USA