General Manager - 3PL Fulfillment & Distribution Center

PBD Worldwide; Duluth (GA); On-site; USD 70,000 - 120,000; Full time

Job summary

A leading company in logistics is seeking a General Manager for their 3PL fulfillment and distribution center in Duluth, GA. The role involves overseeing daily operations, ensuring client satisfaction, and driving operational excellence. Candidates should have strong leadership skills, a background in distribution, and a focus on continuous improvement. This full-time position offers a competitive salary and the opportunity to lead a high-performing team.

Qualifications

• 5+ years of leadership experience in distribution, fulfillment, or 3PL environment.
• Strong understanding of labor management and process flow.
• Bilingual – Spanish and English is a plus.

Responsibilities

• Lead and manage all day-to-day warehouse, fulfillment, and shipping/receiving operations.
• Drive operational improvements using lean practices and KPIs.
• Coach and develop direct reports to build bench strength.

Skills

Leadership

Problem-solving

Communication

Organizational skills

Client service focus

Education

Bachelor's degree in Supply Chain, Business, or related field

Tools

Warehouse Management Systems (WMS)

RF technology

Job description

General Manager - 3PL Fulfillment & Distribution Center

General Manager - 3PL Fulfillment & Distribution Center

Direct message the job poster from PBD Worldwide

The General Manager is responsible for overseeing the daily operations of a high-volume 3PL fulfillment and distribution center. This role leads all aspects of facility performance, including labor management, client satisfaction, operational efficiency, safety compliance, and continuous improvement. The GM serves as the primary leader on-site and is accountable for driving operational excellence while fostering a positive, performance-driven culture.

Responsibilities

• Lead and manage all day-to-day warehouse, fulfillment, and shipping/receiving operations
• Oversee labor planning, productivity, and performance across all departments
• Ensure all client SLAs and KPIs are met or exceeded
• Drive operational improvements using lean practices, KPIs, and system tools
• Collaborate with internal departments including Client Services, IT, HR, and Finance
• Maintain high safety and cleanliness standards; lead monthly safety meetings and compliance checks
• Manage facility budget, staffing levels, and resource allocation to achieve financial goals
• Serve as escalation point for client issues and partner closely with Client Services on resolution
• Coach and develop direct reports; build bench strength for supervisory and lead-level roles
• Support and ensure WMS utilization, report accuracy, and process adherence
• Partner with executive leadership to execute strategic initiatives and special projects

Qualifications

• 5+ years of leadership experience in distribution, fulfillment, or 3PL environment
• Strong understanding of labor management, process flow, and warehouse systems (WMS, RF, etc.)
• Proven ability to lead teams, drive performance, and manage change
• Excellent problem-solving, communication, and organizational skills
• Experience working with a client-facing role with a focus on service delivery and retention
• Bachelor's degree in Supply Chain, Business, or related field preferred
• Bilingual – Spanish and English is a plus

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

• Industries

  Transportation, Logistics, Supply Chain and Storage

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