General Manager(05503) - 1209 W Main St.

SmartRecruiters, Inc.; Durham (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

Domino's leadership role at 1209 W Main St drives full store operations with a focus on fast, accurate order fulfillment and exceptional customer service.

You will lead delivery drivers and CSRs, manage opening/closing procedures, deposits, and inventory, and uphold Domino's standards while promoting products and promotions. Strong leadership and finance literacy are essential for success in this role.

Qualifications

• Experience leading a store team including delivery drivers and CSRs.
• Ability to manage end-of-day deposits and nightly inventory counts.
• Comfortable reading and understanding P&L ledgers and store metrics.

Responsibilities

• Lead a team of delivery drivers and CSRs to ensure orders are expedited quickly and correctly.
• When closing, responsible for end of the night bank deposits.
• When closing, responsible for doing a nightly product inventory count.
• When opening, ensure the store is set up properly and ready to receive orders upon time of open.
• Foster and project a sense of urgency with each and every order.
• Oversee total store operations and ensure adherence to Dominos standards.
• Communicate with managers and staff regarding any operation-impacting matters.
• Create and maintain staffing levels and employee schedules.
• Provide quality customer service to internal and external customers.

Skills

Team leadership

P&L literacy

Customer service

Scheduling

Operations management

Tools

POS/order entry system

Job description

General Manager(05503) - 1209 W Main St.

• Full-time
• Job Category Org: Store General Manager

GM Job Description

• Lead a team of delivery drivers and csrs to ensure orders are expedited quickly and correctly
• When closing, responsible for end of the night bank deposits
• When closing, responsible for doing a nightly product inventory count
• When opening, ensure the store is set up properly and ready to receive orders upon time of open
• Foster and project a sense of urgency with each and every order
• Ensure the store is running according to Dominos Operation Evaluation Review standards
• Oversee total store operations
• Communicate with other managers and staff regarding any aspect that impacts business operations
• Calculate product and ingredient needs for a bi-weekly commissary and beverage delivery
• Actively training the GMIT on all aspects of store operations
• Maintain staffing levels that mirror the needs of business at any point of the day
• Creating and maintaining an employee schedule based upon labor needs
• Collect money and signed credit card receipts from delivery drivers at the end of their shift
• Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer
• Ensure vehicle used for delivery pass inspection, both mechanically and visually
• Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time
• Ability to read and understand P&L ledger
• Uphold Dominos standards of grooming, uniform, and appearance
• Promote pizza products, specials, and promotions
• Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout
• Provide quality customer service to internal and external customers both over the phone and in person
• Ability to speak and write clearly and comprehension of using a computer based order entry system
• Contribute to and promote an atmosphere of teamwork, energy, and fun

All your information will be kept confidential according to EEO guidelines.