General Manager(04461) - 1201 Cole Mill Rd.

Domino's; Durham (NC); On-site; USD 52,000 - 68,000; Full time

Job summary

Domino’s is seeking a General Manager to lead delivery drivers and CSRs, ensuring orders are expedited, deposits are handled, and nightly inventories completed. You will open/close shifts, uphold grooming standards, and drive the store’s performance by adhering to Domino’s operational guidelines.

You’ll train staff, manage labor, read P&L statements, and promote products while maintaining top-tier customer service and on-time deliveries.

Qualifications

• Lead a team of delivery drivers and CSRs to ensure orders are expedited and accurate.
• Responsible for end-of-night deposits and nightly product inventory.
• Open the store on time and ready to receive orders; ensure proper setup.
• Foster urgency with every order and maintain operations per Domino’s standards.
• Read and understand the P&L ledger and adjust staffing to meet business needs.

Responsibilities

• Oversee total store operations and communicate with managers and staff on operational impacts.
• Maintain staffing levels and create employee schedules based on labor needs.
• Ensure vehicle inspections for delivery; route drivers to maximize on-time service and efficiency.
• Promote pizza products, specials and promotions; cross-train for prep, closing/opening, and equipment use.

Skills

Team leadership

P&L understanding

Inventory management

Scheduling

Customer service

Delivery routing

Grooming standards

Cross-training

Operations oversight

Dispute resolution

Job description

• Lead a team of delivery drivers and csr’s to ensure orders are expedited quickly and correctly
• When closing, responsible for end of the night bank deposits
• When closing, responsible for doing a nightly product inventory count
• When opening, ensure the store is set up properly and ready to receive orders upon time of open
• Foster and project a sense of urgency with each and every order
• Ensure the store is running according to Domino’s Operation Evaluation Review standards
• Oversee total store operations
• Communicate with other managers and staff regarding any aspect that impacts business operations
• Calculate product and ingredient needs for a bi-weekly commissary and beverage delivery
• Actively training the GMIT on all aspects of store operations
• Maintain staffing levels that mirror the needs of business at any point of the day
• Creating and maintaining an employee schedule based upon labor needs
• Collect money and signed credit card receipts from delivery drivers at the end of their shift
• Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer
• Ensure vehicle used for delivery pass inspection, both mechanically and visually
• Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time
• Ability to read and understand P&L ledger
• Uphold Dominos standards of grooming, uniform, and appearance
• Promote pizza products, specials, and promotions
• Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and

Job Description

GM Job Description

• Lead a team of delivery drivers and csr’s to ensure orders are expedited quickly and correctly
• When closing, responsible for end of the night bank deposits
• When closing, responsible for doing a nightly product inventory count
• When opening, ensure the store is set up properly and ready to receive orders upon time of open
• Foster and project a sense of urgency with each and every order
• Ensure the store is running according to Domino’s Operation Evaluation Review standards
• Oversee total store operations
• Communicate with other managers and staff regarding any aspect that impacts business operations
• Calculate product and ingredient needs for a bi-weekly commissary and beverage delivery
• Actively training the GMIT on all aspects of store operations
• Maintain staffing levels that mirror the needs of business at any point of the day
• Creating and maintaining an employee schedule based upon labor needs
• Collect money and signed credit card receipts from delivery drivers at the end of their shift
• Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer
• Ensure vehicle used for delivery pass inspection, both mechanically and visually
• Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time
• Ability to read and understand P&L ledger
• Uphold Dominos standards of grooming, uniform, and appearance
• Promote pizza products, specials, and promotions
• Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and

properly box products for delivery or carryout

• Provide quality customer service to internal and external customers both over the phone and in person
• Ability to speak and write clearly and comprehension of using a computer based order entry system
• Contribute to and promote an atmosphere of teamwork, energy, and fun

Additional Information

All your information will be kept confidential according to EEO guidelines.