General Manager

Playa-Bowls; Wyomissing (Berks County); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive pay

Bonus program

Career advancement

Free food on shift

30% off when not working

Job summary

Playa Bowls is a New Jersey original acai shop founded in 2014, dedicated to high-quality, healthy and fun fast-casual dining. The General Manager will lead hiring, training, and operations to deliver consistent product and service standards across our店 locations.

As a leadership-driven role, responsibilities include staffing, scheduling, budgeting, and ensuring health and safety compliance while fostering a positive team culture and guest experience.

Qualifications

• Must pass the PB Food Safety certification within 3 months of employment.
• Meet business goals set out by the company in key metrics.
• Must work a minimum of 40 hours a week, including weekends and holidays but expected to work as the business dictates.
• Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance.

Responsibilities

• Check products to ensure consistency, palatability, and flavor conformity.
• Investigate and resolve complaints regarding food quality, service, and accommodations.
• Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
• Monitor budgets and timesheets.
• Schedule staff hours utilizing appropriate systems and software and assign duties to ensure economical use of food and timely preparation.

Skills

Customer Service

Administration and Management

Supply Chain

Personnel and Human Resources

Sales and Marketing

Communication

Active Listening

Leadership

Operations Analysis

Budgeting

Job description

About this position

WHO WE ARE

Playa Bowls is New Jerseys Original Acai Shop founded in 2014, and our mission is to serve the highest quality, innovative products to support healthier lifestyles and inspire a world of fun, excitement, and togetherness. At Playa Bowls, we live our brand in our actions and in the relationships that we make in our communities. Our focus is to provide a bowl full of deliciousness to every guest, delivered with authenticity and passion for the Playa way. What began as a pair of blenders, a patio table, and a fridge has flourished into a 200-unit operator and franchisor of the leading fast casual restaurant concept.

WHAT WE OFFER

• Competitive pay: We offer competitive base pay, paid time off and a great incentive bonus participation program!
• Advancement Opportunity: Our Playa Bowls training program will allow you to develop your skills and grow in your career!
• Fun Environment: We are always dancing, smiling & having lots of fun!
• Playa Discounts: Free food on each shift and 30% off when not working!

WHO YOU ARE

You’re a positive and enthusiastic people-person, who may just so happen to have a passion for fruit, superfoods, and all things healthy! As the General Manager, you will be doing a variety of tasks include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. If you enjoy fast-paced environments, career growth, entrepreneurial thinking, innovation, and an occasional sillyfood pun, we want you!

WHAT YOU’LL DO

• Check products to ensure consistency, palatability, and flavor conformity.
• Investigate and resolve complaints regarding food quality, service, and accommodations.
• Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
• Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented up to Company standards.
• Monitor budgets and timesheets.
• Schedule staff hours utilizing appropriate systems/software and assign duties to ensure economical use of food and timely preparation.
• Monitor compliance with health and fire regulations regarding food preparation and serving and building maintenance in lodging and dining facilities.
• Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
• Establish and evaluate standards for personnel performance and customer service.
• Review work procedures and operational issues to determine ways to improve service, performance, or safety.
• Perform some food preparation or service tasks such as clearing tables, re-stocking, and serving food and beverages when necessary.
• Maintain food and equipment inventories and keep periodic inventory records.
• Organize and direct worker training programs, resolve personnel matters, hire new staff, and evaluate employee performance in dining facilities.
• Order and purchase equipment and supplies.
• Assess staffing needs, and recruit staff using ADP Recruitment platform.
• Arrange for equipment maintenance and repairs and coordinate a variety of services such as waste removal and pest control.
• Utilize point of sale cash register. Count money and make bank deposits.
• Fill out business or government forms, maintain records, reports, files, and safety reports.
• Adhere to Company opening and closing procedures and maintain accompanying records.

WHAT YOU’LL BRING

• Customer Service - Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Supply Chain - Knowledge of raw materials, supply processes, quality control, costs, and other techniques for maximizing the effective supply and distribution of goods.
• Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Communication - Speaking to others to convey information effectively. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches for both current and future problem-solving and decision- making. Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Mathematics - Using mathematics to solve problems.
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Equipment Maintenance - Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
• Operation, Monitoring and Control - Controlling operations of equipment and systems. Monitoring equipment to ensure proper operation.
• Operations Analysis - Analyzing operational needs of business and adjusting accordingly.

REQUIREMENTS

• Must pass the required PB Food Safety certification requirement within 3 months of employment.
• Meet business goals set out by the company in key metrics
• Must work a minimum of 40 hours a week, including weekends and holidays but expected to work as the business dictates

ESSENTIAL PHYSICAL FUNCTIONS

• Must be able to remain in a stationary position for prolonged periods of time
• Must be able to lift or otherwise move 25-40 pounds occasionally
• Must be able to retrieve items from high and low shelving, the fridge/freezer, and under counters.

MISSION

Inspire and support our communities one bowl at a time.

VALUES

Real Deal. Playa Passion. Powerhouse. Big Wave Chaser. Dawn Patrol

“Playa Bowls is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.”