General Manager

Talently; Wilmington (OH); On-site; USD 120,000 - 180,000; Full time

Job summary

Talently is seeking an experienced hotel/resort leader to oversee operations, drive guest satisfaction, and manage a premier conference facility. You will lead a multi-discipline team, ensuring profitability and brand alignment across Front Desk, F&B, housekeeping, and events.

The role focuses on strategic revenue generation, stakeholder engagement, and renovation oversight to support upcoming event center upgrades in a dynamic hospitality environment.

Qualifications

• Minimum 7 years of progressive hotel/resort leadership experience.
• Experience with Front Desk, Housekeeping, Laundry, Facility, Food and Beverage, Sales/Marketing, and Guest Service standards.
• Proven track record in revenue generation, guest satisfaction, and team development.
• Strong financial acumen with budgeting, cost control, and profitability analysis.
• Exceptional communication, presentation, and interpersonal skills.

Responsibilities

• Lead all aspects of hotel operations, ensuring guest satisfaction, team engagement, and financial performance.
• Drive revenue through strategic sales, marketing, and revenue management initiatives.
• Cultivate relationships within the local community and with key business partners.
• Oversee financial planning, budgeting, and cost control to ensure profitability.
• Champion a culture of service, innovation, and continuous improvement.
• Maintain brand standards and promote the Columbus Hospitality Management culture.
• Execute a strong convention services plan to optimize revenue, event operations, and event satisfaction.

Skills

Hotel leadership

Resort leadership

CHA

Food and Beverage

Guest satisfaction

Conference facilities

Renovation experience

Budgeting

Communication

MS 365

Tools

Hospitality systems

Job description

Skills: Hotel Leadership, Resort Leadership, CHA, Food and Beverage, Renovation Experience, Guest Satisfaction, Conference Facilities

About the Staffing and Recruiting Company / The Opportunity:

Join a dynamic hospitality organization renowned for delivering exceptional guest experiences across a vibrant regional market. Our client, a leading hotel brand in the hospitality sector, offers a unique platform to drive operational excellence, revenue growth, and community engagement while overseeing a premier conference facility. This role provides a promising opportunity to shape the strategic direction of a high‑profile property and lead a dedicated team toward sustained success.

Responsibilities:

• Lead all aspects of hotel operations, ensuring excellence in guest satisfaction, team engagement, and financial performance.
• Drive revenue through strategic sales, marketing, and revenue management initiatives.
• Cultivate strong relationships within the local community and with key business partners.
• Oversee financial planning, budgeting, and cost control to ensure profitability.
• Champion a culture of service, innovation, and continuous improvement.
• Maintain brand standards and promote the culture of Columbus Hospitality Management.
• Execute a strong convention services plan to optimize revenue, event operations, and event satisfaction.

Must-Have Skills:

• Minimum 7 years of progressive hotel/resort leadership experience, preferably within a major brand.
• Experience with: Front Desk, Housekeeping, Laundry, Facility, Food and Beverage, Sales and Marketing, and Guest Service standards.
• Proven track record in revenue generation, guest satisfaction, and team development.
• Strong financial acumen with expertise in budgeting, cost control, and profitability analysis.
• Exceptional communication, presentation, and interpersonal skills.
• Proficiency in Microsoft 365 and industry‑specific hospitality systems.
• Food and beverage leadership experience overseeing independent outlets and convention center operations.
• Prior renovation experience to guide upcoming event center upgrades.

Nice-to-Have Skills:

• Experience with Renovations
• Familiarity with large conference facility management and event planning.
• Knowledge of Columbus Hospitality Management culture and standards.
• Experience in community outreach and local partnership development.
• Advanced insight into hospitality technology trends and guest experience platforms.