General Manager

Pollo Campero; West Hills (NY); On-site; USD 65,000 - 70,000; Full time

Job summary

Pollo Campero in West Hills is seeking a General Manager to lead the restaurant's operations, ensuring a customer-centric, high-performance environment. Responsibilities include supervising daily operations, maintaining safety and food quality standards, and managing costs. Candidates must be fluent in English and Spanish, with a preferred experience of over a year in similar roles. The position offers a pay range of USD $65,000.00 - USD $70,000.00 per hour.

Qualifications

• Must be 18 years of age or older.
• Preferred: 1+ year of experience in similar roles.
• Ability to lift and push 50 lbs.
• Flexibility to work nights, weekends, and holidays.
• Preferred: Food Handlers Card/ServSafe Certification.

Responsibilities

• Establish objectives and goals for operations and supervise daily shift operations.
• Models Passion for Service, establishing an engaging dynamic with customers and employees.
• Coordinates recruitment, selection, and onboarding to maintain a complete team in the restaurant.
• Maintains overall sanitation, health, cleanliness, and safety standards.

Skills

Fluent in English & Spanish

Interpersonal communication skills

Team leadership

Operational efficiency

Customer orientation

Job description

Overview

The General manager leads the restaurant to ensure a customer centric high performance and agile operation that promotes customer loyalty. Represents Campero as the local face of the brand. Responsible of the ins and outs of running a successful Campero restaurant.

Responsibilities

• Establish objectives and goals for operations and supervise daily shift operations
• Procures the implementation of best practices regarding the operation
• Models Passion for Service, establishing an engaging dynamic with customers and employees at the restaurant
• Attends and resolves problems as they appear in the restaurant operation
• Involves himself in the operational and technical training of employees
• Provides timely performance feedback and ensures the team is developing according to plan, ensuring incoming staff complies with company policy
• Maintains safety and food quality standards
• Verifies customer satisfaction/Handles customer complaints, interacting with guests to get feedback on product quality and service levels
• Organizes schedules, keeps track of employees’ hours and records payroll data
• Places orders from vendors
• Manages P&L
• Ensures all end of day cash outs are correctly completed
• Coordinates daily front- and back-of-house restaurant operations
• Controls operational costs and identifies ways for operational efficiency
• Coordinates recruitment, selection and onboarding to maintain a complete team in the restaurant
• Maintains overall sanitation, health, cleanliness, and safety standards for food preparation areas, cooking services, and dishes and utensils.
• Follows and abides by all safety rules, policies, and procedures

Qualifications

• Must be 18 years of age or older
• Must be fluent in English & Spanish
• Preferred: 1+ year of experience in similar roles
• Ability to lift and push 50 lbs.
• Ability to stand for long periods
• Flexibility to work nights, weekends, and holidays
• Preferred: Food Handlers Card/ ServSafe Certification
• Ability to work with computers
• Must follow the company Personal Care and Hygiene policies
• Must be able to produce authorized U.S. work documents

Expected Behaviors

• Friendly, welcoming attitude / Models customer orientation for other employees
• Must have excellent interpersonal communication skills to work with others
• Energetic Team Leader: Inspires and empowers the team and consistently work towards an engaging environment
• Promotes a culture of operational excellence and Passion for Service
• Anticipates and prevents problems with a proactive attitude
• Sense of urgency
• Attention to details
• Proactively help where it is most needed in the restaurant

Pay Range

USD $65,000.00 - USD $70,000.00 /Hr.