General Manager

Campero USA Corp.; Lynn (MA); On-site; USD 56,700 - 69,300; Full time

Job summary

Pollo Campero in Lynn, Massachusetts is seeking a General Manager to lead the restaurant operations, ensuring exceptional customer service and financial performance. The ideal candidate will possess a strong management background in the QSR industry, demonstrating leadership skills and a commitment to guest satisfaction. Responsibilities include overseeing daily operations, maintaining safety and food quality standards, and managing the restaurant's P&L. This role requires fluent English & Spanish, and flexibility to work various shifts.

Qualifications

• 1+ years of experience in a management position within the QSR industry.
• Proven track record of managing restaurant financials.
• Ability to work nights, weekends, and holidays.

Responsibilities

• Establish objectives and supervise daily operations.
• Maintain safety and food quality standards.
• Oversee financial aspects and P&L management.

Skills

Exceptional leadership skills

Customer service orientation

Financial management

Bilingual (English & Spanish)

Education

High School Diploma or equivalent

Associate’s or Bachelor’s degree in Business or Hospitality Management

Job description

Overview

The General manager leads the restaurant to ensure a customer centric high performance and agile operation that promotes customer loyalty. Represents Campero as the local face of the brand. Responsible of the ins and outs of running a successful Campero restaurant.

Responsibilities

• Establish objectives and goals for operations and supervise daily shift operations
• Procures the implementation of best practices regarding the operation
• Models Passion for Service, establishing an engaging dynamic with customers and employees at the restaurant
• Attends and resolves problems as they appear in the restaurant operation
• Involves himself in the operational and technical training of employees
• Provides timely performance feedback and ensures the team is developing according to plan, ensuring incoming staff complies with company policy
• Maintains safety and food quality standards
• Verifies customer satisfaction/Handles customer complaints, interacting with guests to get feedback on product quality and service levels
• Organizes schedules, keeps track of employees’ hours and records payroll data
• Places orders from vendors
• Take full ownership of the restaurant's P&L, ensuring that the restaurant operates within budget and meets financial targets.
• Oversee all financial aspects of the restaurant, including sales performance, cost control (labor, food, and supplies), and profitability.
• Monitor daily, weekly, and monthly financial reports, identifying variances and taking corrective actions to ensure the restaurant remains financially healthy.
• Ensures all end of day cash outs are correctly completed
• Coordinates daily front- and back-of-house restaurant operations
• Controls operational costs and identifies ways for operational efficiency
• Coordinates recruitment, selection and onboarding to maintain a complete team in the restaurant
• Maintains overall sanitation, health, cleanliness, and safety standards for food preparation areas, cooking services, and dishes and utensils.
• Follows and abides by all safety rules, policies, and procedures

Qualifications

• High School Diploma or equivalent required; Associate’s or Bachelor’s degree in Business, Hospitality Management, or related field preferred.
• 1+ years of experience in a management position within the QSR industry, with direct responsibility for P&L management.
• Proven track record of successfully managing restaurant financials, including controlling food cost, labor cost, and driving profitability.
• Exhibits exceptional leadership skills, including experience in managing, coaching, and developing teams.
• Demonstrates a deep commitment to guest satisfaction, with a track record of delivering excellent customer service and driving a customer-first culture across the team.
• Fluent in English & Spanish (required)
• Ability to lift and push 50 lbs.
• Ability to stand for long periods
• Flexibility to work nights, weekends, and holidays
• Preferred: Food Handlers Card/ ServSafe Certification
• Ability to work with computers
• Must follow the company Personal Care and Hygiene policies.
• Reliable transportation with a current driver’s license is required
• Occasionally support other stores

Expected Behaviors

• Friendly, welcoming attitude / Models customer orientation for other employees
• Must have excellent interpersonal communication skills to work with others
• Energetic Team Leader: Exceptional leadership skills with experience in managing, coaching, and developing a team to drive both performance and engagement.
• Promotes a culture of operational excellence and Passion for Service
• Anticipates and prevents problems with a proactive attitude
• Sense of urgency
• Attention to details
• Proactively help where it is most needed in the restaurant

Pay Rate

USD $63,000.00/Hr.