General Manager

Pollo Campero; Elizabeth (NJ); On-site; USD 58,500 - 71,500; Full time

Job summary

Pollo Campero is seeking a General Manager for their restaurant in Elizabeth, New Jersey. The role involves leading operations to enhance customer loyalty and ensuring a high-performance environment. Responsibilities include supervising daily activities, managing P&L, training staff, and maintaining food quality and safety standards. Must be fluent in English and Spanish, with at least a year of related experience preferred. A proactive attitude and strong communication skills are essential for success in this role. The expected pay rate is USD $65,000.00/hr.

Qualifications

• Must be 18 years of age or older.
• Preferred: 1+ year of experience in similar roles.
• Flexibility to work nights, weekends, and holidays.
• Preferred: Food Handlers Card/ ServSafe Certification.
• Must follow the company Personal Care and Hygiene policies.
• Must be able to produce authorized U.S. work documents.

Responsibilities

• Establish objectives and goals for operations and supervise daily shift operations.
• Models Passion for Service, establishing an engaging dynamic with customers and employees at the restaurant.
• Maintains overall sanitation, health, cleanliness, and safety standards.

Skills

Fluent in English

Fluent in Spanish

Interpersonal communication skills

Ability to lift and push 50 lbs

Ability to work with computers

Job description

Overview

The General manager leads the restaurant to ensure a customer centric high performance and agile operation that promotes customer loyalty. Represents Campero as the local face of the brand. Responsible of the ins and outs of running a successful Campero restaurant.

Responsibilities

• Establish objectives and goals for operations and supervise daily shift operations
• Procures the implementation of best practices regarding the operation
• Models Passion for Service, establishing an engaging dynamic with customers and employees at the restaurant
• Attends and resolves problems as they appear in the restaurant operation
• Involves himself in the operational and technical training of employees
• Provides timely performance feedback and ensures the team is developing according to plan, ensuring incoming staff complies with company policy
• Maintains safety and food quality standards
• Verifies customer satisfaction/Handles customer complaints, interacting with guests to get feedback on product quality and service levels
• Organizes schedules, keeps track of employees’ hours and records payroll data
• Places orders from vendors
• Manages P&L
• Ensures all end of day cash outs are correctly completed
• Coordinates daily front- and back-of-house restaurant operations
• Controls operational costs and identifies ways for operational efficiency
• Coordinates recruitment, selection and onboarding to maintain a complete team in the restaurant
• Maintains overall sanitation, health, cleanliness, and safety standards for food preparation areas, cooking services, and dishes and utensils.
• Follows and abides by all safety rules, policies, and procedures

Qualifications

• Must be 18 years of age or older
• Must be fluent in English & Spanish
• Preferred: 1+ year of experience in similar roles
• Ability to lift and push 50 lbs.
• Ability to stand for long periods
• Flexibility to work nights, weekends, and holidays
• Preferred: Food Handlers Card/ ServSafe Certification
• Ability to work with computers
• Must follow the company Personal Care and Hygiene policies
• Must be able to produce authorized U.S. work documents

Expected Behaviors

• Friendly, welcoming attitude / Models customer orientation for other employees
• Must have excellent interpersonal communication skills to work with others
• Energetic Team Leader: Inspires and empowers the team and consistently work towards an engaging environment
• Promotes a culture of operational excellence and Passion for Service
• Anticipates and prevents problems with a proactive attitude
• Sense of urgency
• Attention to details
• Proactively help where it is most needed in the restaurant

Pay Rate

USD $65,000.00/Hr.