General Manager

Grand Living; West Des Moines (IA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

PTO 120-160 hours

Health insurance

401(k) with match

Life insurance & AD&D

Employee meals

Job summary

Grand Living at Tower Place in West Des Moines is seeking a General Manager to lead the dining program across multiple venues, including Bistro, Casual, Formal, Memory Care, Room Service, and Club Room. The role reports to the Executive Chef and emphasizes service excellence and staff development.

You will train Front of House teams, uphold high standards, and coordinate events while maintaining the brand’s luxury guest experience and ensuring resident satisfaction.

Qualifications

• The General Manager must possess the following knowledge, skills and abilities.
• Three (3) or more years’ experience managing Food & Beverage or Front of House in a country club, fine dining restaurant, and/or upscale Senior living environment, required.
• Ability to read, write and understand English to direct, manage, hire, and train staff and communicate with Residents.
• Ability to lift or carry up to 50 pounds.

Responsibilities

• Enhance the overall Resident dining experience through exceptional management and training of Front of House staff.
• Coordinate culinary/dining activities for all dining venues and special events.
• Uphold service standards and ensure timely, courteous service in all venues.

Skills

Front of House Management

People Management

Food & Beverage

Customer Service

Staff Training

Education

High School Diploma or GED

Associates in Culinary Arts or Hospitality Management

Culinary Apprenticeship

Job description

Grand Living at Tower Place
West Des Moines, IA 50265, USA

Description

About Grand Living

Grand Living is changing the way generations embrace life and is quickly becoming an iconic brand in senior hospitality. What began as a vision to create distinctive senior living communities has evolved into a collection of remarkable residences, offering luxury-inspired amenities and extraordinary service to residents and guests. Our communities include gracious apartments, stunning décor and design excellence at every turn, but from the moment you are greeted, you'll experience something far more luxurious than the architecture: our people. Their unparalleled commitment to personal service in every engagement is at the very heart of what we do.

About the Position

The GeneralManager is responsible to enhance the overall Resident dining experience through the provision of exceptional management and fine dining training to Front of House employees and to uphold service standards. The General Manager coordinates culinary/dining activities for all dining venues: Bistro, Casual, Formal, Luminations® Memory Care, Room Service, and Club Room, as well as special events and private functions. This is to be handled in The Sterling Touch® professional, friendly, courteous, helpful, and timely manner, resulting in a very high level of satisfaction for Residents and their guests. The Dining Manager position is under the general guidance of the Executive Chef in accordance with Community standards, processes, procedures, practices, and philosophies.

Qualifications and Requirements

The General Manager must possess the following knowledge, skills and abilities:

• High School Diploma or GED, required
• Associates in Culinary Arts or Hospitality Management or another similar major or Culinary Diploma, highly preferred
• Any combination of education and experience equivalent to graduation from Culinary school or any other combination of education, training or experience that provides the required knowledge, skills, and abilities
• Culinary or Apprenticeship program, preferred
• Three (3) or more years’ experience managing Food & Beverage or Front of House in a country club, fine dining restaurant, and/or upscale Senior living environment, required. Sufficient manual dexterity of hands and arms in order to use all kitchen equipment and utensils (e.g., knives, spoons spatulas, tongs, slicers, etc.)
• Ability to read, write and understand the English language in order to direct, manage, hire, and train kitchen staff, complete requisitions, read recipes and communicate with other employees as well as Residents and their guests. Ability to stand, walk, climb stairs, crouch, bend, stoop, reach, grasp, push, pull and work continuously without sitting for extended periods of time
• Ability to lift or carry up to 50 pounds

For the General Manager position, we offer competitive compensation and a full benefits package for full-time employees including 1) a generous Paid Time Off (PTO) program offering 120 hours of PTO in the first year, increasing to 160 hours in the second year, and continuing to build with length of service; 2) affordable insurance options for medical, dental, vision and more; 3) a 401(k) with a 4% company match on a 5% contribution, 4) automatic life insurance and AD&D coverage for all team members with a robust employee assistance program (EAP).

PTO is earned at lesser rates for part-time staff. Grand Living is a high-end upscale environment including exquisite cuisine and free employee meals (must meet eligibility requirements), Grand Spa & Fitness facilities available for use at designated times.

At Grand Living, our motto is "Your Life. Uniquely Embraced." We are proud to be an equal opportunity employer, committed to creating an inclusive and supportive environment for all, where our differences aren't just accepted, but celebrated.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.