General Manager

Workstream; Wentzville (MO); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Free staff meals

Employee discounts

Flexible schedules

Internal career growth opportunities

PTO/Vacation

Job summary

Workstream in Missouri seeks a General Manager to partner with the District Manager to oversee daily restaurant operations and deliver exceptional customer service. The role focuses on strong leadership of front- and back-of-house teams and driving top-line results, with emphasis on safety, sanitation, and compliance.

The ideal candidate will have restaurant leadership experience, a passion for growing the business, and the ability to coach staff, manage inventories, and uphold company standards

Qualifications

• Restaurant experience required.
• Manager Food Handler Certification required.
• Minimum 2 years supervisory experience in food service/retail/restaurant.
• Willingness to work weekends and nights.
• Ability to manage front- and back-of-house operations.

Responsibilities

• Oversee daily restaurant operations with District Manager.
• Recruit, train, and schedule staff; coach and discipline.
• Coordinate with District Manager and HR on performance and policy enforcement.
• Set job expectations; monitor and review performance; manage compensation actions.
• Communicate promptly with District Manager about operational issues.
• Conduct regular restaurant inspections; monitor inventory and records.
• Resolve customer service issues to cultivate happy, returning customers.
• Maintain safe, healthy facility by enforcing sanitation standards and safety procedures.
• Aim to achieve company goals by ownership of new responsibilities and adding value.

Skills

Guest service mindset

Calm under pressure

Lifelong learner

Performance measurement

Team leadership

Labor management

Operations management

Customer care

Problem-solving

Flexible schedule

Food service supervision

Education

Manager Food Handler Certification

Job description

Here is what we can offer you:

• Free staff meals!
• Additional employee discounts
• Flexible schedules
• Internal career growth opportunities

We are looking for excellent full-time General Manager candidates to join our management team. The primary role of the General Manager will be to work in tandem with the District Manager to oversee the daily operations of the store, provide exceptional customer service and proactively manage the front- and back-of house team. The ideal candidate is focused on excellent customer service and excellent operational results, and has demonstrated restaurant leadership experience and has a passion for growing the business.

Essential Duties & Responsibilities:

• Responsible for recruiting, selecting, orienting, training, assigning, scheduling team members, in partnership with the District Manager.
• Works with both the District Manager and Human Resources to manage performance, including coaching, counseling, and disciplining team members.
• Communicates job expectations to the staff; plans, monitors, and reviews performance of employees; plans and reviews compensation actions; enforces policies and procedures.
• Communicates in a timely and effective manner with District Manager about operational and human resources issues.
• Performs regular restaurant inspections to ensure team and restaurant is meeting standards.
• Tracks inventory and ensures accurate record keeping.
• Identifies and resolve issues with food preparation. Helps team handle customer service issues with grace, courtesy and with the goal of cultivating happy, returning customers.
• Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; proper safety procedures, to include, but not limited to injury reporting, conducting meetings, equipment maintenance, etc., complying with health and legal regulations; maintaining security systems.
• Accomplishes company goals by accepting ownership for accomplishing new and different job responsibilities; explores opportunities to add value to job accomplishments.

Key Skills/Abilities:

• Guest service mentality; has a genuine desire to serve the guests
• Maintains a calm, tactful demeanor when dealing with difficult situations
• Ongoing learner; exhibits insatiable curiosity and an interest in self improvement
• Ability to measure performance, subjectively and objectively
• Cultivate attractive culture within the restaurant
• Ability to handle numerous job duties essential to running a restaurant.
• Competent in the key areas of responsibility which includes labor management, store operations, and customer care.
• Superior leadership, organizational and time management skills.
• Possesses a confident and professional demeanor. Inspires trust, models best practices and cultivates morale and teamwork among team members.
• Proactive problem-solver and decision-maker.
• Must thoroughly understand the importance of good hygiene and food handling practices.
• Flexible schedule required, including weekends and nights.
• Strong work ethic.
• Minimum of 2 years of previous food service, retail or restaurant supervisory experience

Additional Information:

• Restaurant experience is required
• Manager Food Handler Certification required
• PTO/Vacation
• Free Meals
• Excellent Opportunities for Advancement

Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.