General Manager

Gerber Collision & Glass; Waco (TX); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Benefits

Job summary

Gerber Collision & Glass in Waco, TX is seeking a General Manager to lead the daily operations of the collision center and deliver a superior customer experience. You will manage budgets, forecast sales and expenses, and coach a team to achieve KPI targets while maintaining a safe, organized repair facility.

The role requires prior leadership in collision repair, experience with estimating systems, and a strong track record in customer service.

Qualifications

• Minimum 2 years in a leadership position.
• 2+ years experience in CCC1 / Mitchell Collision Estimating.
• 4+ years of customer service excellence.
• Post-secondary education or equivalent.

Responsibilities

• Lead day-to-day operation of the collision center.
• Coach and empower staff to achieve KPI targets.
• Manage budgets, payroll, and accounts payable/receivable.
• Ensure high-quality customer experience and safety compliance.
• Oversee shop equipment maintenance and safety protocols.
• Conduct regular performance reviews and team meetings.

Skills

Leadership

Customer service

Communication

Coaching

Education

Post-Secondary Education or equivalent

Job description

TX Waco-La Salle Avenue - 157094We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.Job Description:Gerber Collision & Glass - Waco, TXIn-Person/onsite Position daily, Monday through Friday2 Yrs + prior leadership position required2 Yrs + prior CCC1 / Mitchell Collision Estimating experience required4 Yrs + prior customer service excellence requiredThe General Manager’s primary responsibility and accountability includes providing an exceptional and successful customer experience while leading and maintaining the day-to-day operation of the Store in compliance with established policies and procedures. The General Manager plans and implements the daily operations of the Collision Center to ensure that overall KPI’s and insurance metrics are met. They are responsible to coach and empower each team member’s performance and success in their individual roles. The General Manager will promote and maintain the highest quality standards of professionalism in serving all customers, and the General Manager plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members. General Managers are committed to leading by example at all times.Key Job ResponsibilitiesEnsure consistent execution of WOW (Wow Operating Way) plan.Prepare and manage the annual and monthly operating budget of the collision center.Forecast, target and track monthly sales, profit and expense objectives.Deliver formal annual performance reviews and informal monthly performance reviews.Monitor and maintain all A/P and A/R relating to the Collision Center.Maintain a clean and organized repair facility at all times.Monitor all maintenance required for all shop equipment, including the paint boothProvide training for all staff as necessaryEnsure all staff wear proper safety gear and adhere to dress code.Open and close the facility daily as per established procedures.Conduct or coordinate daily production meetings/walks to confirm through-put and delivery datesManage all estimates to ensure labor mix is within established standards. Manage store capacity.Lead and manage all repair facility personnel.Facilitate monthly Health & Safety and staff meetings . Attend monthly managers meetings.Attend training, information sessions and workshops recommended by Senior Leadership Team.Store CSI performance review and follow up within 24 hours.Education and/or Experience RequiredPost-Secondary Education or equivalent.Proven leadership experience in a collision repair environment or similar role.Required Skills/AbilitiesAttention to detail and a high degree of accuracy.Ability to consistently demonstrate a successful client experienceCommunicate clearly both verbally and in writing.Ability to motivate others utilizing effective coaching tools and management skills.Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.AI Disclosure Statement:At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.Compensation Details:Compensation Details:Estimated $75,000 - $100,000 / YearCompensation is commensurate with location, skill, education, and experience.Supplemental Pay: This position may also be eligible for Bonus opportunities tied to individual or business initiatives.#INDWEST