General Manager

Metropolitan Pub Company; Virginia; On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Pension contribution

Training & development programs

Employee discounts on brands

Referral bonus up to £1,500

Wagestream wage access

Employee assistance program

Maternity/paternity policies

Discounts on Greene King Inns & hotels

Retail discounts

Job summary

Metropolitan Pub Company is seeking a General Manager to lead a metro pub, drive sales, and deliver exceptional guest experiences. You will develop your team, maintain brand standards, and ensure a welcoming environment for customers and staff.

You will recruit, train, and mentor staff, manage operations, and uphold safety and quality. Flexibility and strong English communication are essential for this fast-paced hospitality role.

Qualifications

• Proven leadership and people-management experience.
• Clear communication and ability to train and develop teams.
• Strong business acumen with focus on P&L management.
• Excellent customer service and guest relations skills.
• Fluent English with good written communication.

Responsibilities

• Grow pub sales with the management and business development team.
• Lead by example, bringing the brand to life through your team.
• Recruit and develop staff to deliver outstanding guest experiences.
• Champion brand standards and ensure safety for customers and team.
• Possess or be able to obtain a personal license if required.

Skills

Leadership

Communication

Brand standards

P&L control

Team development

Customer service

English proficiency

People management

Job description

As General Manager, you’ll have the freedom to succeed to build a business to be proud of, whilst developing your team and creating a warm welcome for your customers. From the moment you step through the door, you’ll lead by example make sure our customers, and teams, have a great time.

Company Description

Join us at Metro Pubs, where our pubs are at the heart of city life, striving to provide a home away from home for both locals and visitors to the capital alike. All of our pubs are individual and unbranded, each embodying its own personality and character. We’re the place to laugh with friends, to spend quality time with family, and to enjoy all that is great about a community pub – the food, the drink, the service and the atmosphere.

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.

Qualifications

What you'll do as a General Manager…

• Work with your business development manager and management team to grow pub sales.
• Lead by example in everything you do and bring our brand to life through your team in delivering amazing experiences for our customers.
• You will recruit & develop your team to ensure they have the knowledge needed to delight our customers.
• Be a champion of brand standards & ensure customer & team safety at all times.
• Please be aware that if you are successful in this role you will need to either already have, or be able to acquire a personal license.

What You'll Bring…

• Very high standards and attention to detail in all aspects of the day-to-day running of a successful pub.
• You're great with people, and as a result, have great communication and leadership skills.
• You’ll be business savvy, with a keen eye for P&L control.
• You'll embrace individuality and care for others, your pub and the environment.
• Previous success at General Manager level is desirable; from a hospitality, retail or other fast paced background, and the right attitude and outlook is essential!
• You're keen to learn and happiest when you succeed at something new.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.