General Manager

Capital Vacations, LLC; United States; On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive Salary

Paid Time Off and Paid Holidays

Career Growth

Medical

Dental with employer contribuition

Voluntary Life Insurance

Disability and Aflac Insurance

Company paid life insurance and long o

Company paid life insurance and long

401 k retirement plan

Travel Perks to Resort Locations

Company Perks Program

Job summary

Capital Vacations is seeking a results-driven General Manager to lead all resort operations, guest satisfaction, and staff leadership. You will coordinate across departments, drive service standards, and steward the resort’s financial performance, including budgeting and capital initiatives.

The role requires proven leadership, exceptional communication, and the ability to manage multiple departments and priorities in a fast-paced hospitality environment.

Qualifications

• Bachelor's Degree in Business Management.
• Hospitality or equivalent industry job-related experience.
• Experience as a General Manager or Assistant General Manager preferred.
• Experience within the hospitality industry.
• Excellent verbal and written communication skills.
• Proven strong leadership skills.
• Ability to prioritize, manage and delegate efficiently.
• Flexible schedule.

Responsibilities

• Oversee the operations functions of the resort.
• Process and submit payroll to Human Resources.
• Hold regular briefings with department heads.
• Manage all departments and work with department heads daily.
• Own guest complaints and drive service recovery.
• Support front desk, housekeeping, maintenance as needed.
• Ensure compliance with SOPs, policies, procedures and service standards.
• Lead capital projects, budgeting, and profitability efforts.
• Drive customer service and refurbishment initiatives.
• Prepare and manage annual operating and capital budgets.

Skills

Leadership

Verbal & Written Communication

Prioritize / Delegate

Flexible Schedule

Education

Bachelor's Degree in Business Management

Hospitality experience or equivalent

Tools

Microsoft Office Suite

Computer skills

Job description

Opportunity for career advancement in a fast paced growth oriented organization

Benefits

Below are just some of the benefits youll receive

• Competitive Salary
• Paid Time Off and Paid Holidays
• Career Growth
• Medical
• Dental with employer contribuition
• Voluntary Life Insurance
• Disability and Aflac Insurance
• Company paid life insurance and long term disability
• 401 k retirement plan
• Travel Perks to Resort Locations
• Company Perks Program

What are you motivated by We are seeking a skilled and dedicated General Manager to join our team The General Manager is responsible for all aspects of the operations at the Resort regarding day to day staff management and guests Our General Manager is an ambassador for Capital Vacations providing leadership and strategic planning to all departments in support of our service culture that emphasizes optimizing operations and guest satisfaction The General Manager works very closely with our Owners and Board Members

Responsibilities

• Overseeing the operations functions of the Resort
• Processing and submitting payroll to Human Resources
• Holding regular briefings and meetings with all heads of departments
• Oversees and manages all departments and works closely with department heads daily
• Is accountable for the responsibilities of department heads and takes ownership of all guest complaints
• Steps in and performs any task or covers any department as necessary including front desk housekeeping maintenance etc
• Ensuring full compliance with Resort Operating controls SOPs policies procedures and service standards
• Leads all key property issues including capital projects customer service and refurbishment
• Handles complaints and oversees service recovery procedures
• Is responsible for the preparation presentation and subsequent achievement of the resorts Annual Operating Budget Marketing and Sales Plan and Capital Budget
• Manages ongoing profitability of the Resort ensuring revenue and guest satisfaction targets are met and exceeded
• Delivers resort budget goals and sets other short and long term strategic goals for the property
• Develops improvement actions and carries out cost savings
• Ensures all decisions made are in the best interest of the Resort and Management
• Maintains a strong understanding of P&L statements and the ability to react with impactful strategies
• Ensures the monthly financial outlooks for the Resort are on target and accurate
• Prepares monthly financial reporting for the Owners and Board Members
• Draws up plans and budget revenue costs etc for Owners
• Provides effective leadership to all Resort Team Members
• Responds to audits to ensure continual achieved improvement
• Is responsible for safeguarding the quality of operations both internal & external audits
• Is responsible for legalization Occupational Health & SafetyAct fire regulations and other legal requirements
• Is available to travel on company business to assist in offsite training support and or New Business transitions if needed average 1 2 week assignments
• Responsibilities listed may not include all tasks or apply to all resort locations an official job description will be provided and signed on the first day of employment

Capital Vacations is an Equal Opportunity Employer

We celebrate diversity and support an inclusive workplace

Heres what you have already achieved

• Bachelors Degree in Business Management
• Hospitality OR equivalent industry job related experience
• Experience as a General Manager or Assistant General Manager preferred
• Experience within the hospitality industry
• Excellent verbal and written communication skills
• Proven strong leadership skills
• Ability to manage direct and complete assigned duties
• Excellent computer skills
• Mircosoft Office Suite abilities
• Ability to prioritize manage and delegate efficiently
• The ability to have a flexible schedule