GENERAL MANAGER

SKI'S TRUCK & RV SALES; United States; On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Paid time off

Job summary

Ski's Truck & RV Sales is seeking a General Manager to lead all dealership operations including Sales, Service, Finance, and Administration. The role focuses on driving performance, profitability, and customer satisfaction while upholding the company’s mission and values.

The GM will direct strategy, oversee staffing, and work with marketing to shape advertising and market positioning. Candidates with strong leadership, budgeting, and customer-centric approach are encouraged to apply.

Qualifications

• High school diploma or equivalent; bachelor's degree preferred.
• 1-3 years of multi-department dealership management experience.
• RV industry experience highly preferred.
• Leadership and customer service skills required.
• Knowledge of budgeting and cost controls.
• Strong communication and staff development abilities.

Responsibilities

• Direct store operations across Sales, Finance, Service, Warranty, and Customer Care.
• Set dealership performance goals and monitor profitability and expenses.
• Collaborate with department managers to optimize staffing, scheduling, and workflow.
• Recruit, train, coach, and retain high-performing staff.
• Provide regular performance reviews and foster accountability.
• Ensure high levels of customer satisfaction and handle escalated concerns.
• Represent and promote the company brand with professionalism and integrity.
• Monitor P&L statements and budgets; approve expenditures.
• Coordinate with marketing to determine effective advertising strategies.
• Communicate performance, risks, and opportunities to leadership.

Skills

Leadership

Customer Service

People Development

Financial Acumen

Technology Use

Ethics & Integrity

Problem Solving

Communication

Dealership Mgmt Experience

RV Industry Experience

Education

High school diploma

Bachelor’s degree preferred

Job description

Job Description

Job Description

General Manager

Looking for a great place to work with an awesome team, a COMPETITIVE SALARY and BENEFITS? Then Ski's Truck & RV Sales is the place for you!

Ski's Truck & RV Sales is looking for a motivated General Manager to serve as the senior leader of the dealership, overseeing all operational aspects including Sales, Service, Finance, Administration, and Customer Experience.

This role is responsible for driving performance, employee development, customer satisfaction, and profitability, while representing our company’s mission, values, and brand at the highest level.

Responsibilities:

Strategic Leadership and Operations

• Direct all store operations across departments including Sales, Finance, Service, Warranty, and Customer Care.
• Set performance goals for the dealership and regularly monitor financial metrics such as profitability, expense control, and net revenue.
• Collaborate with department managers to optimize staffing, scheduling, and workflow efficiency.

Team Management and Development

• Recruit, train, coach, and retain high-performing staff across all departments.
• Conduct regular performance reviews, set clear expectations, and build a culture of accountability and engagement.
• Provide leadership development and succession planning to build future leaders within the dealership.

Customer Experience

• Ensure high levels of customer satisfaction and loyalty through effective processes and team behavior.
• Personally handle escalated customer concerns and complaints, ensuring swift resolution and customer retention.
• Represent and promote the company brand with professionalism, integrity, and consistency.

Financial Oversight

• Monitor profit/loss (P&L) statements, budgets, and departmental financial performance.
• Track and approve expenditures to ensure adherence to budget goals.

Marketing and Communications

• Work with the marketing team to determine effective advertising strategies.
• Stay informed on market trends, competitive landscape, and customer behaviors to adjust business plans accordingly.
• Communicate consistently and transparently with store teams and corporate leadership regarding performance, risks, and opportunities.
• Familiarity with Document Management Systems and Customer Relationship Management Systems.

Essential Job Skills:

• High school diploma or equivalent required; bachelor’s degree preferred.
• 1-3 years of multi-department dealership management experience, preferably at the GSM or GM level.
• RV industry experience highly preferred.
• Leadership/Vision: Inspires and motivates others; sets clear goals and leads by example.
• Customer Service: Responds to customer needs and concerns professionally and promptly.
• People Development: Coaches team members, provides feedback, and supports long-term career growth.
• Financial Acumen: Understands dealership financials, budgeting, and cost controls.
• Technology Use: Utilizes technology to improve operations; adapts to new systems quickly.
• Ethics/Integrity: Models professional behavior aligned with the company’s core values.
• Problem Solving: Analyzes situations, identifies solutions, and resolves issues effectively.
• Communication: Communicates clearly and persuasively with employees, leadership, and customers.
• Must be able to stand or walk for extended periods throughout the day.
• Must be able to lift 10-25 lbs. occasionally.
• Work may involve both office and dealership floor environments in any type of weather.

If you have the necessary experience and skills, we would love to hear from you.

Competitive salary and benefits (i.e., paid time off, holiday pay, medical insurance, 401k plan) following eligibility period. Great opportunity for the right candidate.