General Manager

UNKNOWN; United States; On-site; USD 200,000 - 250,000; Full time

Benefits offered by this job

Discretionary annual bonus

Medical, dental, vision insurance

401(k) plan with matching

Wellness benefits

Job summary

Tishman Speyer is seeking an experienced General Manager to lead the operations of a Class A commercial property in New York City. Reporting to the Deputy Regional Director, you will oversee day-to-day operations, elevate guest experiences, and lead a high-performing hospitality-driven team to deliver service excellence and long-term relationships.

You will guide asset plans with senior leaders, supervise a major redevelopment, manage budgets, and collaborate with Asset Management, Design &

Qualifications

• 7+ years of luxury hospitality operations or facilities management experience.
• Bachelor's degree required and financial/budgeting experience.
• Proven ability to lead large, matrixed teams and manage capital projects.

Responsibilities

• Lead Property Management and Maintenance teams with a hospitality-first philosophy.
• Oversee a multi-million-dollar redevelopment and capital plan with budgeting accountability.
• Collaborate with Asset Management, Leasing, Design & Construction, and ownership.
• Ensure regulatory compliance and maintain strong owner relationships.

Skills

Leadership

Hospitality

Budgeting

Vendor management

Stakeholder mgmt

Education

Bachelor's degree

Job description

Summary of the Position:

Tishman Speyer is seeking an experienced hospitality leader to serve as General Manager of a class A commercial property in New York City. Reporting to the Deputy Regional Director, this position offers a unique opportunity to oversee the day-to-day operations of one of the worldb s most iconic and recognized commercial properties while delivering a best-in-class guest experience to customers, visitors and stakeholders. You will lead a high-performing, service-oriented team, elevating the standard of operational excellence and hospitality with the goal of providing the highest quality experience to establish and foster long-term customer relationships. You will work with key Senior Management stakeholders to develop and execute asset plans aligned with the overall investment strategy. In addition, this role will play a critical leadership role in the planning, coordination, and execution of the buildingb redevelopment, partnering closely with Asset Management, Design & Construction, Leasing, and ownership stakeholders to reposition the asset as a best-in-class property and deliver the long-term vision for this iconic asset. The successful candidate will bring a hospitality mindset, a wealth of operational and financial expertise and the ability to successfully lead a matrixed team.

Key Responsibilities:

Hospitality / Leadership: Lead the Property Management and Maintenance teams with a hospitality-first philosophy, delivering seamless and elevated experiences throughout the property. Champion and curate customer touchpoints- from lobby experience to amenity activation-with a focus on personalization, white-glove service, and community engagement in addition to traditional operations management. Understand business needs and leverage our platform to solve real estate challenges. Coordinate unique ZO. event programming with a focus on creating and maintaining a community atmosphere. Partner with Asset Management on various projects as determined by regional leaders and/or Managing Director. Responsible for the relationship between Owner and Property Management Agreement(s). Collaborate with the Leasing Team on all aspects, inclusive of marketing, relationship management and advertising campaigns. Responsible for City agency registrations and maintaining DOB, HPD, DOL, and 3rd party relations. Lead a cross-functional team to ensure all corporate objectives, policies and standards are met. Develop direct reports through mentoring. Identify growth potential and set objectives to achieve career advancement.

Operations: Lead property operations in support of a multi-million-dollar redevelopment, coordinating with internal and external stakeholders to ensure successful execution of redevelopment initiatives while maintaining operational excellence and an exceptional customer experience throughout the project lifecycle Own the annual operating budget and capital plan, including forecasting, variance analysis, reporting and presentation to internal stakeholders and partners. Budget management and financial reporting for profit and loss variances, quarterly reforecasting, and investor reports. Work with the accounting team to ensure the accuracy of financial reporting. Oversee the management of third-party maintenance contractors to ensure compliance with contractual obligations. Facilitate pre-built, landlord-built, customer-built projects, and drawing reviews. Direct all base building capital and major repair and maintenance projects; track and manage finances for projects. Collaborate with the Design & Construction team with building projects and customer communications.

About You:

7+ years of experience in luxury hospitality operations or facilities management, including oversight of large teams and high-profiles properties. Deep understanding of guest experience best practices, luxury service standards and experiential operations. Prior experience project managing capital projects Bachelorb s degree required. Financial management and business operations experience required Proficient in Microsoft Office or equivalent Ability to travel between floors and buildings in order to effectively communicate with the team and customers

Critical Competencies for Success:

Experience managing a multi-layered team Takes initiative and is proactive leader always focused on continuous improvement Excellent interpersonal, verbal, and written communication skills Strong organizational and project management skills Passion for working with people, creating amazing experiences, and leading with a hospitality mindset Eager to be a part of a fast-paced and dynamic work environment

Additional Requirements:

Prolonged periods of standing Frequent walking Occasionally lift and/or move 10-20 lbs The base compensation range for this role is $200,000 to $250,000. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees. This base range reflects a number of factors including, but not limited to, relevant experience, skill sets, and/or licensure required of an individual in this particular role. The base range is also specific to members of Tishman Speyerb s New York team, as web ve considered factors specific to this geography.

Tishman Speyer is deeply committed to creating and maintaining a diverse workforce which promotes different views and perspectives. We expect our leaders and employees alike to champion diversity and inclusion practices. Tishman Speyer has several employee affinity and interest groups that provide employees opportunities to develop professional relationships across the business and identify opportunities for development and advancement. We are proud to be an Equal Opportunity Employer and treat all applicants for employment equally based upon job-related qualifications and without regards to race, color, age, sex, sexual orientation, gender identity, gender expression, marital status, military or veteran status, national origin, disability, religion, or any other characteristics protected by law. #LI-LM1 #TishmanSpeyer __________________________________________________________________________ Tishman Speyer is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, national origin, sexual orientation, gender identity or expression, disability, protected veteran status or military status, or any other category protected under applicable law. Tishman Speyer is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans. Please click here to review all EEO policies, notices, and relevant posters. Please click here to review E-Verify Information. Disability Assistance - Tishman Speyer is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company2 s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to [e-mail] Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 522 properties, totaling 218 million square feet, with a combined value of over $129 billion (U.S.). Tishman Speyer currently has approximately $68 billion in assets under management, including iconic properties such as Rockefeller Center in New York City, The Springs in Shanghai, TaunusTurm in Frankfurt, and Mission Rock in San Francisco. View openings with Studio. Check out Studio: Exceptional spaces for the future of flexible work The world9s leading companies choose Studio by Tishman Speyer for flexible workspace with no compromises. Operating approximately 1.5 million square feet of business-class coworking, event space and move-in ready office suites, Studio is a pioneer in delivering holistic real estate solutions from long-term leases to desks on demand. Check out opportunities at Rainbow Room. Welcome to the original home of New York glamour and entertainment: The Rainbow Room We firmly believe that our team members are the key to our success at the Rainbow Room. Our goal is to deliver the best guest experience and create special memories for all our customers. For our staff, we strive to provide an environment that offers challenging, stimulating and rewarding opportunities. Join our team and discover a work experience where new ideas are met with enthusiasm and where you can grow to your full potential. We are seeking individuals committed to delivering the best service in the hospitality industry, and who enjoy working as a team to create magical moments in one of the most iconic locations in the world.