General Manager

Club Pilates; Tysons (VA); Sur place; USD 50 000 - 90 000; Plein temps

Avantages offerts par ce poste

Health insurance

Flexible PTO

Free membership

Résumé du poste

Club Pilates in Fairfax, VA seeks a full-time General Manager to lead daily studio operations, drive membership sales and renewals, and ensure an exceptional member experience from first visit onward. You will supervise front desk staff, plan local outreach, and monitor performance metrics to hit revenue and service goals.

Ideal candidates have leadership experience in boutique fitness or membership-based businesses, strong customer service, and a collaborative studio culture.

Qualifications

• Proven experience in fitness, wellness, retail, or hospitality management with a track record of meeting or exceeding sales and membership goals.
• Strong leadership abilities including coaching, scheduling, performance management, and building a collaborative studio culture.
• Excellent customer service and relationship-building skills to engage members and foster loyalty.
• Operational and organizational skills to maintain studio standards and procedures.
• Comfort with technology including member management software, spreadsheets, email/online tools, and social media.
• Excellent written and verbal communication to represent the brand professionally in person, over the phone, and online.
• Availability to work a flexible schedule including evenings, weekends, and special events.
• Prior experience in boutique fitness or membership-based businesses and familiarity with Pilates or group fitness is preferred.

Responsabilités

• Oversee day-to-day studio operations and staff.
• Drive membership sales and renewals and manage inquiries from members.
• Lead local marketing, community outreach, and promotional campaigns.
• Ensure an exceptional member experience from first visit through ongoing engagement.
• Monitor key performance indicators and maintain high standards of customer service.
• Plan events and foster relationships in the local fitness community.

Connaissances

Sales leadership

Membership management

Customer service

Team coaching

Operational excellence

Digital tools

Formation

High school diploma

Associate or bachelor’s degree in business/management (plus)

Outils

Membership software

Spreadsheets

Social media

Email communication

Description du poste

Company Description

Club Pilates is a global leader in group Pilates, dedicated to making high-quality Pilates training accessible to people of all ages and fitness levels. Through a proven franchise model, the brand has rapidly expanded into the largest premium Pilates studio network, with hundreds of locations worldwide. Studios feature professional-grade equipment such as Reformers, EXO-Chairs, Spring Boards, and a variety of props to support diverse, challenging workouts. Recognized as one of the fastest-growing franchises by Inc. 5000 and Entrepreneur Magazine, Club Pilates offers a scalable business environment with strong growth potential. Team members join a mission-driven organization focused on helping more people achieve fuller, healthier lives through Pilates.

Role Description

The General Manager is a full-time, on-site leadership role based in Fairfax, VA, responsible for overseeing the day-to-day operations of the studio. This role manages membership sales and renewals, drives revenue through community outreach and local marketing, and ensures an exceptional member experience from first visit through ongoing engagement. The General Manager leads, schedules, and supports front desk staff, maintaining high standards of customer service, professionalism, and adherence to brand protocols. Daily responsibilities include monitoring key performance metrics, handling membership inquiries and concerns, and ensuring the studio is clean, safe, and welcoming. The General Manager is also expected to plan events, execute promotional campaigns, and build strong relationships in the local fitness and wellness community.

Qualifications

• Proven experience in fitness, wellness, retail, or hospitality management, with a track record of meeting or exceeding sales and membership goals.


• Strong leadership abilities, including team coaching, scheduling, performance management, and creating an inclusive, collaborative studio culture.


• Customer service and relationship-building skills, with the ability to engage members, resolve concerns, and foster member loyalty.


• Operational and organizational skills like maintaining studio standards and procedures.


• Comfort with technology including member management software, basic spreadsheets, email/online communication tools, and managing social media.


• Excellent written and verbal communication skills, with the ability to represent the brand professionally in person, over the phone, and online.


• Availability to work a flexible schedule, including evenings, weekends, and special events as needed.


• Prior experience in boutique fitness or membership-based businesses and familiarity with Pilates or group fitness is highly preferred.


• High school diploma or equivalent required; associate or bachelor’s degree in business, management, or a related field is a plus.

Compensation

• Pay Range of $50k-$90k/yr depending on qualifications and experience


• 90% health insurance coverage for the individual


• Flexible PTO


• Free Club Pilates Membership