General Manager

FALL CREEK FARM & NURSERY; Tucson (AZ); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Comprehensive benefits

Job summary

Trulieve is seeking a General Manager to lead store personnel, oversee inventory, and drive sales while ensuring regulatory compliance and exceptional customer experience.

This role requires strong leadership, a Bachelor’s degree preferred, 4+ years of management, cash handling experience, and the ability to train a 40+ person team. Expect 45+ hours weekly with evenings, weekends, and holidays; compensation reflects experience with a comprehensive benefits package.

Qualifications

• Bachelor’s degree preferred; four years related experience and/or training or equivalent combination.
• Prior management experience in retail or customer service a plus.
• Cash handling experience required.
• Ability to train, develop and evaluate a 40+ person team.
• Strong communication and discretion with all management levels.

Responsibilities

• Plan and implement strategies to drive service standards and positive sales results.
• Maintain brand standards in visual merchandising.
• Ensure consistent regulatory compliance with all state specific regulations.
• Review, communicate and ensure compliance with all company SOPs and changes.
• Evaluate employee performance and identify hiring and training needs.
• Provide coaching, training, and development to the team to meet objectives.
• Monitor and maintain store inventory.
• Handle and resolve patient issues and escalations.
• Maintain professional relationships with business partners.
• Schedule effectively within labor budget to meet business needs.

Skills

Strong interpersonal skills

Training and development

Data analysis

Customer service

English communication

Education

Bachelor's degree preferred

Job description

Join Trulieve – Where Passion Meets Purpose

If you're interested in being part of one of the nation's fastest-growing industries, Trulieve may be the perfect place for you. We are proud to be recognized onTIME's America's Best Companies 2026 List, an honor awarded to top-performing U.S. organizations based on employee satisfaction, financial strength, and sustainability transparency. Trulieve was one of only two cannabis companies to receive this distinction.

If you have passion for helping others and want to make a meaningful impact through your work, this may be the role for you. At Trulieve, we strive to bring our patients the relief they need in products they can trust. Our plants are hand-grown in carefully controlled environments designed to minimize unwanted chemicals and pests, keeping the cultivation process as natural as possible every step of the way.

To learn more about Trulieve and our mission, please visit www.trulieve.com

Remote Work Available:

Job Title:General Manager

Department:Retail

Reports To:Area Manager

FLSA Status:Regular-Exempt

ROLE SUMMARY

TheGeneralManager will be responsible forleadership and supervision of store personnel, inventorytracking and management, achieving key performance metrics and ensuringtheefficientdailyoperations of the store.This role is responsible for ensuringregulatory compliancewhile deliveringexceptionalcustomer experience.

KEYDUTIESANDRESPONSIBILITIES

Plan and implement strategies to drive service standards and positive sales results

Maintain brand standards in visual merchandising

Ensure consistent regulatory compliance with all state specific regulations

Review, communicate and ensure compliance with all company SOPs and assure that any changes are communicated to employees

Evaluate employee performance and identify hiring and training needs

Provide coaching, training, and development to the team that is focused on company service standards and accountability to meet specific objectives

Monitor and maintain store inventory

Responsible for handling and resolving patient issues and escalations

Maintain professional working relationships with business partners

Schedule effectively within labor budget to meet the needs of the business

Maintain strict confidentiality and compliance

Perform other tasks that have been assigned by management

SKILLSANDQUALIFICATIONS

Bachelor’s degree preferred, four years related experience and/or training or equivalent combination of education and experience

Prior management experience, preferably in retail and/or customer service area is a plus

Must have prior cash handling experience

Must possess the ability to train, develop and evaluate a team of 40+ employees

Strong interpersonal skills and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion

Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, scanner, printer, etc.), comprehend safety procedures, and utilize telecommunication devices

Proven ability to analyze data and draw appropriate conclusions to inform policies and procedures

Ability to interact with customers and team members respectfully and politely

ADDITIONALMINIMUMQUALIFICATIONS

Must possess a valid driver’s license and pass a MVR background check (delivery locations only)

Must be able to pass a level 1 and level 2 background check

Must be at least 21 years of age

Must function independently, and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies

Must be able to relate to and work with patrons of different ages, abilities, and patrons that at times are experiencing emotional distress, or displaying a hostile attitude

PHYSICALREQUIREMENTS

While performing the duties of this job, the employee is:

Constantly required to move/traverse throughout entire facility, includingtightspaces

Accurately communicate and exchange sensitive information and ideas with others, including members of the public; observe/inspect details at varying ranges; operate computing devices

Frequently required to manipulate objects of varying sizes and weights (e.g., products, packaging, tools, office machinery): push/pull objects up to 50lbs; lift/carry/position objects up to 50lbs.; ascend/descend stool/ladder/steps; position self and/or objects at floor level (e.g., crouch, stoop, kneel, crawl)

Must have visual and auditory acuity with or without aids to perform all functions of the position

Occasionally required to remain in a seated position

WORKSCHEDULE

45+hours weeklywithflexiblehoursdependingonstoreneeds.Mustbeavailabletoworkevenings,weekends,andholidays.

Equal Opportunity Employer Trulieve Supports a Drug Free Workplace

Salary will be commensurate with experience. A comprehensive benefits package including paid time off is offered with this position.

Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.