General Manager

EōS Fitness; Town of Baldwin (WI); On-site; USD 70,000 - 106,000; Full time

Benefits offered by this job

Free membership for you and one family member

Discounted personal training and merchandise

Employee referral program

Competitive pay plus vacation and sick pay

401(k) with company matching

Personal education growth options

Job summary

A leading fitness company in Wisconsin is seeking a General Manager to lead a team dedicated to exceptional customer service and business success. You will oversee hiring, training, and staff supervision while achieving membership goals and ensuring high standards in member services. Strong sales management experience and a passion for fitness are essential for this role, which offers a competitive salary and benefits package.

Qualifications

• 2 years of sales management experience.
• 3-4 years of customer service experience.
• Prior experience or strong interest in the fitness industry.
• Strong communication skills, both verbally and in writing.
• Excellent relationship building and influencing skills.

Responsibilities

• Hire, train, and supervise staff members.
• Set and achieve membership and revenue goals.
• Provide constructive feedback to staff.
• Ensure high-quality customer service.
• Maintain compliance with safety regulations.

Skills

Sales management experience

Customer service experience

Strong communication skills

Detail orientation

Problem-solving skills

Time management

Relationship building

MS Office skills

Job description

Join to apply for the General Manager role at EōS Fitness.

EōS Fitness is bold, upbeat, and motivating. We create loyal, lifelong fans and exercise practitioners by living our Core Purpose: To create loyal, lifelong fans and exercise practitioners. Our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Position Purpose

Develop a team that delivers exceptional customer experience and hits business objectives.

Responsibilities

• Hiring, training, scheduling, and supervising staff members, including Assistant General Managers and Fitness Consultants.
• Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities.
• Set and achieve membership and revenue goals, track KPIs, and develop strategies to increase membership retention and new sign-ups.
• Provide constructive feedback to staff members on their performance.
• Ensure high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
• Engage with members in a friendly and approachable manner, actively listening to their needs and concerns.
• Ensure compliance with health and safety regulations, maintaining proper certifications and implementing safety protocols.
• Supervise the maintenance and cleanliness of the facility.
• Communicate calmly and clearly during emergencies or unexpected disruptions, providing necessary instructions and updates to ensure safety and well‑being.

Qualifications

• 2 years of sales management experience.
• 3–4 years of customer service experience.
• Prior experience or strong interest in the fitness industry.
• Strong communication skills, both verbally and in writing.
• Excellent relationship building and influencing skills with people at all levels.
• Strong detail orientation; systematic and thorough problem‑solving approach; good time management, organizational, and record‑keeping skills.
• Excellent MS Office skills.
• A dedication to our Core Values.

Requirements

• Must successfully pass a background check.
• CPR certification required within 30 days of hire.
• Ability to work in a gym setting; move around club floors and rooms; communicate with employees, members, and the public.
• Ability to access and operate the company computer system, including preparing documents, entering data, and reading reports.
• Ability to bend routinely and repetitively to lift more than 40 lbs.

California Pay Range: $70,000 – $106,000 USD

Benefits and Perks

• A highly energetic and collaborative team.
• A management team that cares about your professional development.
• Free membership for you and one family member.
• Discounted personal training, merchandise, and supplements.
• Employee referral program.
• Daily pay offered.
• Competitive pay plus vacation, holiday, and sick pay.
• Group health, dental, vision, supplemental life, employee assistant program, and pet insurance.
• 401(k) with company matching.
• Personal education growth options with Sophia Learning.

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.

EEO is the Law. Equal Opportunity Employer. Minorities/Women/Protected Veterans/Disabled.