General Manager

EōS Fitness; Irvine (CA); On-site; USD 75,000 - 90,001; Full time

Benefits offered by this job

Free membership for you and a plus-one family member

Discounted personal training

401(k) with company matching

Competitive pay plus vacation, holiday, and sick pay

Job summary

EōS Fitness in Irvine, California, is looking for a manager to develop a team that delivers exceptional customer experiences while achieving business objectives. The role involves hiring and training staff, setting membership goals, and ensuring high-quality service to members.

The ideal candidate will have 2 years of sales management and 3–4 years of customer service experience. EōS Fitness offers competitive pay, benefits, and a supportive management environment.

Qualifications

• 2 years of sales management experience.
• 3–4 years of customer service experience.
• Prior experience or strong interest in the fitness industry.
• Strong attention to detail and good time management skills.

Responsibilities

• Hire, train, schedule, and supervise staff.
• Set and achieve membership and revenue goals.
• Ensure high-quality customer service.
• Oversee facility maintenance and compliance with regulations.

Skills

Sales management experience

Customer service experience

Communication skills

Relationship-building skills

MS Office skills

Job description

EōS Fitness is bold, upbeat, and motivating. Our work environment encourages members and employees to rise to challenges and handle them head‑on. We aim to create loyal, lifelong fans and exercise practitioners through our core values: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be a Team Player, and Fight Hard to Win.

Position Purpose

Develop a team that delivers exceptional customer experience while achieving business objectives.

Responsibilities

• Hire, train, schedule, and supervise staff, including Assistant General Managers and Fitness Consultants.
• Communicate goals, expectations, and procedures to staff so everyone understands their roles.
• Set and achieve membership and revenue goals, track KPIs, and devise strategies to increase retention and new sign‑ups.
• Provide constructive feedback with clear language to highlight strengths and areas for improvement.
• Ensure high‑quality customer service by addressing member concerns, managing inquiries, and resolving issues promptly.
• Engage with members in a friendly manner, actively listening to their needs and providing helpful responses.
• Maintain compliance with health and safety regulations, certifications, and safety protocols.
• Oversee facility maintenance, including equipment, locker rooms, and common areas.
• Communicate calmly and clearly during emergencies to ensure staff and member safety.

Qualifications

• 2 years of sales management experience.
• 3–4 years of customer service experience.
• Prior experience or strong interest in the fitness industry.
• Strong verbal and written communication skills for interacting with employees, management, and vendors.
• Excellent relationship‑building and influencing skills across all levels and functions.
• Strong attention to detail; systematic and thorough problem‑solving approach; good time management, organization, and record‑keeping skills.
• Excellent MS Office skills.
• A commitment to our core values.

Requirements

• Must pass a background check.
• CPR certification required within 30 days of hire.
• Ability to work in a gym setting, move about club floors and rooms, and communicate with employees, members, and the public.
• Ability to access and operate the company computer system, prepare documents, enter data, and read reports.
• Ability to bend routinely and lift more than 40 lbs.

Compensation & Benefits

California Pay Range: $75,000—$90,001 USD.

• Highly energetic and collaborative team.
• Management that supports professional development.
• Free membership for you and a plus‑one family member.
• Discounted personal training and merchandise.
• Employee referral program.
• Daily pay option.
• Competitive pay plus vacation, holiday, and sick pay.
• Group health, dental, vision, supplemental life, and employee assistance program.
• 401(k) with company matching.
• Personal education growth options with Sophia Learning.

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.