General Manager

Ccffamilyofbrands; Temple (TX); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

On-the-job training

Learning management system access

Cross-brand training across 11 brands

Performance-based advancement

Educational reimbursement

Medical insurance options

401(k) with company match

Life and AD&D insurance

Voluntary benefits package

Telemedicine and HSA/FSA

Employee assistance program

Discount marketplace access

Paid time off starting at 12 days

Casual dress code

Job summary

TitleMax in Temple, TX is seeking a General Manager to lead daily operations, drive revenue, ensure compliance, and deliver world-class customer service while building brand loyalty.

You will coach and develop a high-performance team, manage loan/pawn activities, oversee marketing, scheduling, and loss prevention, and collaborate with corporate for growth and training opportunities.

Qualifications

• Proven ability to lead a team to achieve store performance goals.
• Strong customer service focus and problem-solving skills.
• Experience managing daily store operations and driving revenue growth.
• Knowledge of loan/pawn processes and risk controls.
• Ability to enforce quality standards and regulatory compliance.
• Experience with loss prevention and audit procedures.

Responsibilities

• Oversee overall store performance and meet company standards.
• Coach and develop team to grow business and manage accounts.
• Identify local marketing opportunities and community events to drive growth.
• Review loan/pawn applications and assess risk within limits.
• Ensure compliance with laws and company policies.

Skills

People leadership

Customer service

Operational management

Sales growth

Tools

POS systems

Cash handling

Staff scheduling software

Job description

Your Opportunity

GeneralManager
TitleMax
Temple, TX

As a General Manager (GM),you’llprovide reliable financial solutions to help customers manage everyday challenges. As the driving force behind the store’s success,you’llmanage daily operations and lead your team to grow revenue, uphold compliance, and build brand loyalty through world-class customer service.It’sa high-performance, customer-focused environment designed to inspire growth and innovation.

Whileyou’repouring into your team’s development, we invest in your growth through hands-on coaching, executive exposure, and development programs. Your drive for results and passion for people coupled with our comprehensive training will gear you with the tools to make an impact on your team, customers, career, and earning potential.

What We Offer

Compensation

This position has an hourly pay rate of $19.25 and is eligible for performance bonuses.

The compensation listed represents the base pay for this position, which is just one of the many elements of our Total Compensation package.

Benefits & Perks*

• Paid on-the-job training and a comprehensive new hire program.

• Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.

• Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country.

• Performance-based career advancement.

• Educationalreimbursementprogram.

• Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA).

• Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.

• Company-Sponsored Life and AD&D Insurance.

• Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.

• Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.

• Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.

• Paid time off that grows with you, starting with 12 days in your first year.

• A relaxed, business casual dress code that includes jeans and sneakers!

*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

What You’ll Do - Essential Duties and Responsibilities

• Manage overall store performance by meeting or exceeding Company performance standards.

• Coach, lead, and develop all team members to build new business and increase store growth by demonstrating knowledge of and training on systems, Company standards, account management, recovery (collections), job duties, and performance reports.

• Lead the charge for all team members to identify local marketing strategies, use business-to-business partnership opportunities, obtain referrals, host and participate in community and in-store events to steer growth and build revenue.

• Examine, evaluate, and process loan/pawn applications and all relevant transactions, and assess risk within established limits.

• Enforce adherence to quality standards, procedures, and local and state laws and regulations.

• Participate in audits and compliance reviews as directed by the corporate office or District Manager.

• Supervise and maintain office security including cash management and loss prevention by verifying and documenting cash overages/shortages, vault, inventory, deposits, and expenses.

• Conduct proper opening and closing procedures and train new staff in keyholder duties.

• Participate in the selection, review, hiring, and retention of new employees.

• Develop work schedules in accordance with budget, workloads, and store needs. Ensure the store is staffed for optimal performance.

• Handle complex customer situations that arise with integrity and professionalism.

• Monitor and maintain internal and external store appearance and address basic facility needs, including scheduling maintenance services. This includes overseeing the store planogram and ensuring seasonal and/or promotional marketing material are displayed properly.