General Manager

Tampa Bay CSC, LLC; Tampa (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Chicken Salad Chick in Tampa, FL is seeking a General Manager to direct planning, organize, train and lead the team to meet objectives for guest satisfaction, product quality, cleanliness and profitability.

You will ensure compliance with standards, manage staffing, schedules, hiring/training, and oversee cash control, vendor relations and marketing initiatives to grow the business.

Qualifications

• Three years of proven restaurant General Manager Experience.
• Serve as a Brand Ambassador for Chicken Salad Chick.
• Understand & adhere/comply to all policies, procedures, standards, specifications, guidelines and training programs.
• Ensure that all Guests feel welcome and are given responsive, friendly and courteous service.

Responsibilities

• Lead operations to achieve sales, service, quality, appearance and sanitation goals.
• Oversee cash handling and reconciliation procedures.
• Make employment and termination decisions.
• Schedule to business trends to maximize labor while delivering exceptional guest experience.
• Develop staff through coaching and training to support management development.
• Prepare required paperwork, forms, and reports in a timely manner.
• Ensure equipment is clean and maintained; enforce maintenance programs.
• Receive deliveries per policies and procedures.
• Conduct timely employee performance appraisals.
• Ensure compliance with health, safety and labor regulations.

Skills

People leadership

Food safety & quality

Brand standards adherence

Guest service excellence

Job description

Summary of Position

Direct, coordinate, implement & manage the planning, organizing, training and leadership necessary to achieve identified objectives/goals for sales, cost controls, employee hiring/training/retention, Guest service/satisfaction, product quality, and cleanliness/sanitation. Position is responsible for ensuring adherence & compliance for all standards of operating a CSC location.

Duties & Responsibilities

• Three years of proven restaurant General Manager Experience
• Serve as a Brand Ambassador for Chicken Salad Chick.
• Understand & adhere/comply to all policies, procedures, standards, specifications, guidelines and training programs.
• Ensure that all Guests feel welcome and are given responsive, friendly and courteous service.
• Ensure that all products are consistently prepared and served according to CSC standards.
• Achieve identified objectives for sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures.
• Make employment and termination decisions.
• Operationally fill in as needed to ensure guest service standards and efficient operations.
• Continually strive to develop staff in all areas of managerial and professional development.
• Prepare all required paperwork, forms and reports in an organized and timely manner.
• Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the restaurant's preventative maintenance programs.
• Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant's receiving policies and procedures.
• Oversee and ensure that employee performance appraisals are completed on a timely basis.
• Effectively maximize labor performance by scheduling to business trends while delivering a superb experience to each and every guest.
• Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for violations of company policies, rules and procedures.
• Understand and comply with all federal, state, county and municipal regulations pertaining to health, safety and labor requirements for the restaurant, employees and Guests.
• Develop, plan and implement restaurant marketing, advertising and promotional activities and campaigns, in accordance with the Brand Standards.
• Always adhere to Brand Standards for uniform appearance and personal grooming.