General Manager

KRG Holdings LLC; Tallahassee (FL); On-site; USD 51,000 - 69,000; Full time

Job summary

KRG Holdings LLC in Tallahassee, FL is seeking a General Manager to lead daily restaurant operations, uphold brand standards, and ensure a superior guest experience. The role is exempt and salaried, with an expected 50-hour week across five days, including evenings and weekends; leadership, coaching, and strict adherence to company policies are essential.

A Manager in Training program (8–10 weeks/360 hours) must be completed before assuming the role, with travel to training locations as required

Qualifications

• Completion of Manager in Training program (8–10 weeks) before assuming GM role.
• Willingness to travel to training locations as required.
• Ability to lead and develop staff while achieving store goals.

Responsibilities

• Identify and delegate responsibilities to management and staff to meet objectives and service standards.
• Implement and enforce company policies and procedures.
• Provide direction to management and staff to achieve restaurant goals.
• Monitor operations and personnel to identify problems and opportunities.
• Coach employees and assess performance regularly.
• Create a positive guest experience and ensure high service levels.
• Manage costs and scheduling to meet labor and food cost targets.
• Train staff on customer service principles and practices.
• Lead marketing initiatives and weekly staff meetings.

Skills

Interpersonal skills

Communication

Leadership

Staff supervision

Scheduling

Team motivation

Reliability

Night/weekend availability

Professional appearance

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

General Manager

Full Time Management Tallahassee, FL, US

2 days ago Requisition ID: 2790

Salary Range: $60,000.00 To $60,000.00 Annually

Summary/ Objective

The General Manager is passionate and upholds the brand’s culture and standards. Continuously shows strong leadership skills and work ethic. The General Manager understands that customer satisfaction always takes priority and efficient restaurant operations make it possible. They are experienced leaders with a goal to become the best operator possible. The General Manager responsibilities include overseeing the day-to-day operations of assigned location and team members, enforcing company policies, achieving company goals and metrics. To be successful in this role, you should be a thoughtful leader and decision maker, helping our people develop and be productive, while ensuring profits are on the rise. Ultimately helping the company grow and thrive.

Responsibilities

• Identify and delegate responsibilities to management team and staff to ensure objectives are met and excellent service is consistently achieved.
• Implement and enforce company policies and procedures.
• Provide direction to management team, and staff to achieve restaurant goals.
• Consistently review operations and manage staff to identify any problems, concerns, and opportunities for improvement
• Provide coaching and feedback to employees and assess performance on an ongoing basis.
• Create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understand their needs and exceed expectations.
• Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness.
• Consistently monitor product and labor costs to remain within goals.(Following the scheduling template based on store sales)
• Train and coach staff on customer services principles and practices.
• Follow KRG’s and Jersey Mike’s Subs policies and procedures, including those for cash handing and safety/security.
• Implement new marketing promotions.
• Conducting staff and weekly meetings.
• Identify employee weaknesses and retrain as necessary.
• Efficient in administrative duties: Weekly paperwork, crunch time inventory, product ordering, Zenput, marketing, scheduling and labor.

Work Schedule and Hours:

This is an exempt, salaried position with a general expectation of a 50-hour workweek. The position generally requires availability and work across at least five days per week, with the specific schedule determined by business needs and operational requirements. The position may require work outside of customary business hours, including evenings, weekends, meetings, travel and other activities necessary to fulfill the responsibilities of the role. Employees are expected to manage their schedules effectively, maintain the level of time and attention necessary to successfully perform the responsibilities of the position, and meet the Company's expectations regarding work schedules and business needs.

Requirements & Skills

*Mandatory Requirement- Upon hire or promotion into the General Manager role, you will enter into our Manager in Training program for 8-10 weeks (360 hours) to fully learn the position. You will train at one of our certified training locations; this may require travel depending on location. You must successfully complete training before assuming role as a General Manager.*

• Strong interpersonal relations, communication and organizational skills, leadership, supervisory skills, dependability, maturity
• Reliable Transportation
• Must be able to work nights and weekends.
• Extremely Professional Appearance
• Ability to work in a fast paced, ever-changing environment.
• Take the initiative.
• Ability to handle multiple tasks Demonstrated ability to creatively organize and expand business opportunities.
• Desire to take ownership and increase weekly sales.
• Must be able to lift up to 50 lbs
• Meet Labor goals (determined by store sales)
• Meet Food Cost Goals (determined by store sales)