General Manager

MobilityWorks; Tacoma (WA); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading transportation solutions provider in Tacoma is seeking an experienced General Manager to oversee daily operations and lead the sales and service teams. The ideal candidate will have over 3 years of management experience, strong customer service skills, and a passion for assisting individuals with mobility needs. This full-time role focuses on ensuring an outstanding customer experience while driving team performance and operational efficiency.

Qualifications

• 3+ years of leadership or management experience in automotive, retail, or service.
• Strong customer service and team-building abilities.
• Ability to manage operations and performance metrics.

Responsibilities

• Lead and develop the sales and service teams.
• Oversee daily store operations and performance metrics.
• Ensure high-quality customer service and problem resolution.
• Manage scheduling, workflow, and operational efficiency.
• Build relationships with community partners and referral sources.
• Maintain compliance, safety, and facility standards.

Skills

Leadership experience

Customer service skills

Team-building skills

Communication skills

Problem-solving abilities

Job description

General Manager

MobilityWorks is seeking an experienced, people-focused general manager to lead our Tacoma location. This role oversees daily operations, drives team performance, and ensures an outstanding customer experience for individuals and families seeking accessible transportation solutions.

Key Duties

• Lead and develop the sales and service teams
• Oversee daily store operations and performance metrics
• Ensure high-quality customer service and problem resolution
• Manage scheduling, workflow, and operational efficiency
• Build relationships with community partners and referral sources
• Maintain compliance, safety, and facility standards

Requirements

• 3+ years of leadership or management experience (automotive, retail, or service preferred)
• Strong customer service and team-building skills
• Ability to manage operations, performance, and KPIs
• Excellent communication and problem-solving abilities
• Passion for helping individuals with mobility needs

Seniority Level

• Mid‑Senior level

Employment Type

• Full‑time

Job Function

• Management and Manufacturing

Industries

• Automotive

Apply today and join a mission‑driven team making a real impact!