General Manager

Gilbride Management Group, LLC; Strongsville (OH); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus

Competitive salary

Dental insurance

Health insurance

Paid time off

Training and development

Vision insurance

Opportunity for advancement

Free uniforms

Lifeguard certification

Job summary

Goldfish Swim School in Strongsville, Ohio seeks a motivated manager to oversee daily operations, staffing, and safety across the swim school. You will lead a team to provide exceptional customer service, supervise lifeguard and swim instructors, and ensure program quality and safety compliance.

The role emphasizes staff development, scheduling, payroll oversight, and collaboration with the leadership team to drive growth and memorable experiences for families and children.

Qualifications

• High school diploma or GED required; bachelor's degree in business administration, communications or equivalent desired.
• 3–5 years of management experience preferred.
• Lifeguard, CPR, First Aid, AED and Certified Pool Operator certifications required or obtainable within 90 days.

Responsibilities

• Direct and oversee daily operations of the Goldfish Swim School location.
• Manage staff to ensure productivity, performance and employee satisfaction.
• Provide sales, marketing training and customer service excellence to staff.
• Train and supervise staff for swim instruction and safety standards.
• Schedule staff and manage payroll and budgets.
• Maintain safety, pool operation and equipment standards.

Skills

Leadership

Interpersonal communication

Organizational skills

Ability to work with children

Education

Bachelor's degree in business administration or communications

High school diploma or GED

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

At Goldfish Swim School , work feels like play as you build relationships with your team and meet children and families from all different backgrounds. Every time you step foot in your school, you can create magic moments and enrich lives. We are passionate about bringing people together and making a splash in the lives of the children in your community. So, join us and be a part of a fun, fast-paced, high-impact group of talented people who are making waves and teaching life lessons in and out of the pool through mentorship, leadership and passion.

Benefits:

• Management responsibility
• Leadership role
• Set shifts with no late nights
• Great pay
• Valuable work experience
• Future references/referrals
• Paid training and lifeguard certification

Requirements:

• Ability to work with children
• Teach 1 lesson per week in the pool
• Excellent interpersonal communication and organizational skills

Summary:

Oversees the quality and success of Goldfish Swim School daily operations including staffing, pool operations, customer service, retail and vending department, private party operations, workplace employee activities amongst other duties.

Duties and Responsibilities:

1. Directs and controls the daily operations to ensure the school is running per GSS standard operating procedures.
2. Manages the staff of the GSS location(s) to ensure high productivity, excellent performance and positive employee satisfaction.
3. Trains and oversees all staff to provide superior swim instruction to the students of GSS and the highest level of customer service. Interacts with the staff on all issues related to class scheduling, student progress, customer service and employee performance and training.
4. Provides sales and marketing training to all qualified sales staff.
5. Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved.
6. Trains and oversees private party staff to ensure that the GSS standard operating procedures are being maintained.
7. Gains knowledge and experience in all technology to achieve a high level of competence in customer maintenance, bookings, class scheduling, reporting and administrative functions.
8. Gains a high level of knowledge and experience in the GSS pool operations necessary to maintain a safe and sanitary swim environment.
9. Manages financial responsibilities including weekly cash deposits, cash reconciliation, tilling off process, financial documentation, and budgeting.
10. Initiates and oversees workplace culture and employee interaction. Maintain a high level of employee satisfaction.
11. Directs and oversees the implementation of the Emergency Action Plan (EAP) and all safety procedures that pertain to the GSS facility. Trains all current staff on the GSS EAP.
12. Gains knowledge and experience in the GSS pool operations necessary to maintain a safe and sanitary swim environment including proper pool chemistry and pump room operation.
13. Maintains current required certifications for self and all staff.
14. Schedules staff and manages payroll.
15. Expert in all roles and responsibilities in the swim school
16. Work 1 shift per week in a lifeguard/swim instructor capacity
17. Fulfills other duties and responsibilities as assigned by the Employer.

Education/Experience:

High school diploma or GED required. Bachelor's degree in business administration, communications or equivalent is desired. Experience as youth sports instructor/coach, camp counselor or aquatics instructor/supervisor is preferred. Three to five years management experience is preferred.

Certificates and Licenses:

Lifeguard, CPR, First Aid, AED and Certified Pool Operator certifications required or be able to obtain these certifications within 90 days of start date. Lifeguard Instructor certification preferred.

Work Environment:

While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate.