General Manager

Reynolds + Rowella; Stamford (CT); On-site; USD 180,000 - 220,000; Full time

Benefits offered by this job

401(k)

Medical Benefits

Paid Time Off

Professional Growth Opportunities

Job summary

STR is seeking an experienced General Manager to lead its prominent ice sports and recreation facility in Stamford, CT. This role involves overseeing facility operations, enhancing customer experiences, and driving revenue growth.

The position offers a career path to COO in 1-2 years, focusing on operational success and strategic leadership. Candidates should have a strong background in management and a customer-centric approach. Compensation potential is around $200,000 with benefits.

Qualifications

• 7+ years of progressive leadership experience in relevant industries.
• Proven experience managing multiple business functions.
• Strong financial and operational management skills.

Responsibilities

• Lead all aspects of facility operations and business performance.
• Drive revenue growth and operational efficiency.
• Maintain customer service reputation and community engagement.

Skills

Leadership

Operational management

Customer service

Financial management

Communication

Problem-solving

Team motivation

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Excel

Business software systems

Job description

Long-Term Career Path:

This position is intended to develop into a Chief Operating Officer (COO) role within 1-2 years, providing a unique opportunity for an accomplished operations leader to advance into executive leadership through demonstrated success.

Client/Company - Location:

Client - STR | Stamford, CT

• Total Compensation Potential of approximately $200,000
• 401(k)
• Medical Benefits (50% employer contribution)
• Paid Time Off
• Professional Growth Opportunities
• Potential to join Business' Consulting Mgt. Group - to engage in broader industry consulting initiatives

About Our Client STR:

Founded in 1996, our Client is Fairfield County's premier ice sports and recreation facility. The complex features two NHL regulation-sized ice rinks, a synthetic practice rink, fitness center, pro shop, restaurant and café operations, event space, and a wide variety of hockey, skating, dance, training, and recreational programs. They have an established reputation for delivering exceptional customer experiences while serving thousands of athletes, families, community members annually.

In addition to overseeing the Business, the General Manager will have the opportunity to participate in projects undertaken by the Business' Consulting Management Group, a specialized consulting organization that advises clients on ice rink development, facility design, operational strategy, and manages client ice rinks.

Why this Opportunity?

This role offers the opportunity to lead one of the Northeast's premier ice sports and recreation facilities while partnering directly with ownership to drive growth, innovation, and operational excellence. The position combines executive leadership, business management, and community impact, creating a unique opportunity for a highly motivated and entrepreneurial leader

Position Summary

Our Outsourcing HR Services Division is currently hiring for one of our clients in Stamford.

They are seeking an experienced, hands-on General Manager (GM) to lead all aspects of facility operations, business performance, customer experience, and team leadership.

This individual will serve as a strategic and operational partner to ownership, overseeing multiple business units while driving revenue growth, operational excellence, employee engagement, and customer satisfaction.

For a high-performing individual who demonstrates strong leadership, operational success, and the ability to scale the business, this opportunity would provide a fast-track career path to Chief Operating Officer (COO) within 1-2 years based on success. While the initial focus will be on mastering and improving the current operation, this position offers significant long-term growth potential within the organization.

The ideal candidate is a strong business leader who understands how sales, marketing, operations, customer service, finance, and facility management work together to create a successful and growing organization. They must be highly personable, organized, approachable, and capable of motivating teams while building strong relationships with employees, customers, vendors, and community partners.

Key Responsibilities

Business & Operational Leadership

• Provide staff leadership and motivation for all day-to-day operations across the Business.
• Oversee the hockey, figure skating, public skating, facility departments; manage the overall administration of the business.
• Develop, with the department heads, the annual action plan and identify capital needs details.
• Ensure operational efficiency, maximize scheduling effectiveness, and consistently offer a high-quality customer experience.
• Continuously evaluate business performance - identify opportunities for growth, profitability, innovation.

Revenue Growth & Business Development

• Develop action plans to improve profitability and operational efficiency
• Drive revenue growth through efficient ice scheduling, proper pricing, improved programming, special events and tournaments, and advertising sales.
• Collaborate with ownership on growth strategies and long-term business planning.
• Enhance marketing initiatives across digital, community, and traditional channels.
• Manage budgets, forecasting, and financial performance reports.
• Analyze revenue, expenses, margins, and business trends.
• Ensure sound understanding of financial decision-making across all departments.
• Lead, coach, develop, and inspire department managers and administrative staff.
• Foster a positive, customer-focused, team-oriented culture.
• Build trust and credibility with employees at all levels of the organization.
• Motivate teams through strong communication, collaboration, accountability, and recognition.
• Listen actively, seek to understand challenges, and help employees achieve success.

Customer & Community Engagement

• Maintain the Business' reputation for exceptional customer service.
• Build relationships with customers, coaches, sponsors, vendors, and community organizations.
• Address customer concerns professionally and effectively.
• Serve as an ambassador for the organization throughout the community.

Qualifications & Experience

Required

• Bachelor's degree or equivalent experience.
• 7+ years of progressive leadership experience in operations, hospitality, recreation, sports management, entertainment, fitness, country club, community services, or related industries.
• Proven experience managing multiple business functions simultaneously.
• Demonstrated success leading teams, improving performance, and driving business growth.
• Strong financial and operational management skills.
• Excellent communication, organizational, and problem-solving abilities.
• Proficiency with Microsoft Office, Excel, and business software systems.

Preferred

• Experience overseeing multi-department operations.
• Background in sports, recreation, hospitality, or membership-based businesses.
• Exposure to facility management, events, food service, or retail operations.

Leadership Characteristics

The successful candidate will be:

• A highly personable and relationship-oriented leader.
• A strong listener who seeks to understand before taking action.
• Organized, detail-oriented, and highly accountable.
• Capable of motivating, coaching, and uplifting employees.
• Entrepreneurial and comfortable working in a fast-paced environment.
• Customer-centric with a commitment to service excellence.
• Results-driven while maintaining a positive and collaborative leadership style.
• Able to balance strategic thinking with hands-on execution.
• Comfortable making decisions and taking ownership of outcomes.