General Manager

Papa John's USA, Inc.; St. Louis (MO); On-site; USD 45,000 - 60,000; Full time

Job summary

Join a leading pizza company as a Restaurant Manager in St. Louis and lead a diverse team to ensure high-quality service and customer satisfaction. This role involves overseeing hiring, training, and operational standards. If you're passionate about pizza and team development, there's a place for you at Papa John's!

Qualifications

• Serv-Safe/Local/State Food Service Certification required.
• Restaurant management or supervisory experience preferred.
• Bilingual abilities in certain markets is a plus.

Responsibilities

• Manage daily hiring, onboarding, and training of new team members.
• Supervise restaurant operations ensuring adherence to quality standards.
• Document performance issues and take corrective actions.

Skills

Effective communication

Problem-solving

Leadership

Customer service

Dependability

Education

High school diploma or equivalent

Tools

Restaurant management software

Job description

What’s Unique about you is what makes us better! Diversity is our strength and competitive advantage. Bring your flavor to the Papa John's team today!

Responsible primarily for the daily hiring, onboarding, and training of new team members, direct supervision of restaurant team members and delivery drivers (including authority to take corrective action up to and including employment separation), and supporting the daily operations of the restaurant. This role ensures the team delivers tasks with the highest quality and standards by being a self-sufficient leader, making quality decisions, and instilling pride and accountability in team members. Other responsibilities include managing shift operations and ensuring adherence to all company policies, procedures, programs, and systems.

Job Purpose:

This role primarily manages shift operations, hiring/firing, onboarding, training, development, corrective action, and performance management of restaurant team members and delivery drivers. These team members report directly to this position. It is assigned to high volume and/or high complexity restaurants and reports to the restaurant General Manager.

Duties and Responsibilities:

• Provide quality products to customers by building a system of quality with team members, ensuring each product meets Papa John’s standards and accurately reflects the customer’s order.
• Communicate, train, and promote quality standards using all available tools including the Operations Manual and Team Member Handbook.
• Ensure food safety certifications are up to date for all team members and manage the restaurant’s assets by maintaining cleanliness and safety/security standards.
• Supervise work activities of all non-exempt restaurant team members, including shift leaders, in-store team members, and delivery drivers during assigned shifts.
• In the absence of the General Manager, assume all restaurant functions to ensure high-quality products and customer service.
• Recruit customer-focused team members, maintain adequate staffing levels, properly orient and train team members, and ensure compliance with uniform and appearance standards.
• Document performance issues and take disciplinary actions when necessary, including termination.
• Coach and develop team members, fostering teamwork, energy, and fun.
• Contribute to sales goals through prompt and friendly customer service and product training.
• Execute shift-level financial controls and cash management responsibilities.

Functional Skills: Education, Experience & Certifications

• Effective communication and candidness
• Problem-solving skills with logical approach
• Strong leadership, motivational, and customer service skills
• Ability to work independently and as part of a team
• Dependability and task orientation
• Flexibility to perform various tasks and adapt to changes
• Restaurant management or supervisory experience preferred
• High school diploma or equivalent required
• Serv-Safe/Local/State Food Service Certification
• Cash management skills
• Bilingual abilities in certain markets
• Valid driver’s license, proof of insurance, and ability to drive
• Familiarity with restaurant management software is preferred

Everybody loves pizza, which means they also love the people behind the scenes working to deliver it. This work is complex and challenging – but also pizza! If you seek a fulfilling career with a forward-moving company, we’re the right place.

At Papa John's, we LOVE pizza. It brings people together and brings out the best in all of us. Just like our ingredients and toppings, we combine in unique ways to deliver a truly tantalizing result. Here, you're a valued team member from the start. We want you to contribute your best ideas, collaborate, and keep building your skills.