General Manager

ZARA; Seattle (WA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Employee discount 25%

Internal promotion programs

Training and development

Social initiatives

Job summary

Zara USA, Inc. is seeking a Head of the Store in Seattle to lead the team, drive sales, and ensure an exceptional customer experience across product, operations and people. You will interpret reports, implement improvements, and inspire through fashion knowledge, planning and analysis.

Strong leadership and a global vision are essential to align omnichannel initiatives and store performance. The role focuses on managing staff, schedules, training, shrinkage control and safety standards while

Qualifications

• Experience leading store teams and achieving sales targets.
• Ability to analyze store data and implement improvements.
• Strong focus on customer experience and staff development.

Responsibilities

• Lead the store team to achieve sales targets and deliver excellent customer service.
• Act as the link between product, operations and people to optimize store performance.
• Oversee stock management, store devices, and omnichannel processes; supervise schedules and training.
• Ensure safety standards and shrinkage control are maintained.

Skills

Leadership

Customer service

Operations management

Strategic planning

Team development

Tools

POS systems

Inventory management

Job description

Zara offers the latest fashion trends for all. An international brand with stores in the main cities of the world and online. Our business model is centered in our customers, constantly adapting to their needs. We love what we do. Teamwork, passion, curiosity, diversity, sustainability, creativity and humility are our daily motivation. Does it sound like you? Maybe you are a Zara person

.

Purpo

se

As the Head of the store, you will lead the team to achieve store goals by meeting company management standards and ensuring a good customer experience. Maintaining a Global vision of the business and link between the three key parts: product, operations and people. Team leaders inspire their people through knowledge of fashion and product. Strong organizational, planning and analytical skills, with the ability to interpret reports from all areas of the store (product, operations, people), draw conclusions and implement improvements. Innovative, with a great capacity to adapt and lead chan

ge.

Key Responsibilit

ies:

PR

• ODUCT
• Oversees the management of all sections to achieve sales targets by monitoring product display in all sec
• tions.Assures that product analysis is carried out in all sections (identifying shortcomings, competition and trends) to carry out the different actions and thus achieve better re
• sults.Commercial analysis to execute actions that improve sales (Retail, Business Map, product reports, Teams communicat
• ions).Continuous communication and feedback is given to both the central and the country sales team. Monitor the communication flow of all depart

ments.

• PROCESS
• Supervises warehouse stock management and merchandise flows, taking into account the criteria of the Commercial Manager. Supervises the organization and planning of people and processes and ensures that teams work according to company standards achieving appropriate produ
• ctivity.Supervises the operation of the store devices and ensures that the technological part works well and provides a good shopping exp
• erience.Monitor that omnichannel-related processes are executed and compliant (SINT, IPOD, STORE MO
• DE, CC).Oversees new project implementations and business and operational u
• pgrades.Responsible for and ensures that SHRINKAGE is minimized and coordinates action plans regarding the needs of t

he store

• CUSTOMER
• Lead the standards of customer service in y
• our store.Ensures that incidents are resolve

d in t

• ime.
• PEOPLE
• Supervises the performance of all managers in store ensuring the support in their professional
• development.Manage the budget of hours with respect to the needs o
• f the store.Supervises the process of preparing schedules in all sections and ensures coverage appropriate to the sales dynamics and operational workload o
• f the store.Supervises all types of training (on-boarding, mandatory training on the Tra!n platform, job tra
• ining, etc.)Constantly develops succession plan identifying and training potent
• ial players.Develops, recognizes and gives constructive feedback for the evolution of your sto
• re managers.Leads compliance with occupational risk prevention, health and safety at work standards.

What we offer:

In addition to a competitive salary, you will also receive 25% discount to buy the latest trends in any of our brands and a variety benefit package where you can find a wide range

of discounts.Our internal talent is our greatest asset, and we are proud of offering internal promotion programs where you will find opportunities to grow, e-learning and training programs as well as social projects to get involved and contribute to a better society,and much more!

Zara USA, Inc. is an Equal Opport

unity Employer.All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender, gender identity, gender expression, disability, age, citizenship status, veteran status or any other characteristic protected by applicable federal, state