General Manager

Jushi; Scranton (Lackawanna County); On-site; USD 60,000 - 85,000; Full time

Job summary

Jushi is seeking a Dispensary General Manager to oversee retail operations and lead a passionate team in the cannabis industry. The successful candidate will be responsible for staffing, training, compliance, and maintaining an exceptional customer experience. This position requires strong leadership, excellent problem-solving skills, and the ability to adapt in a fast-paced environment.

Benefits

Medical, Dental, and Vision Insurance

Paid Time Off and Holidays

401(k) plan

Qualifications

• Minimum of five years combined experience in dispensary, retail, or customer service.
• Educational emphasis in biology, medicine, business, or hospitality preferred.
• Excellent computer skills required.

Responsibilities

• Manage day-to-day operations and ensure compliance.
• Hire, train, and develop strong teams focused on cannabis services.
• Oversee inventory management and cash handling procedures.

Skills

Leadership

Customer Service

Problem Solving

Cash Handling

Attention to Detail

Critical Thinking

Education

High School diploma or GED required

Associate or Bachelor’s degree preferred

Tools

Retail POS systems

Job description

Want to make a meaningful difference in peoples’ lives while earning a competitive salary? At Jushi Holdings Inc. ”) (CSE: JUSH) (OTCQX: JUSHF), we are shaping the future of the cannabis industry, the fastest growing jobs sector in the U.S.The Dispensary General Manager will be responsible for the day-to-day operations at the retail level including staffing, training, scheduling, buying, visual merchandising, cash management, inventory management, and compliance adherence. This position requires competence in a fast-paced environment, strong leadership skills, and the ability to effectively interact with patients and other members of the Team to ensure a positive culture and the best possible patient experience for our clientele.

WHAT YOU WILL DO

• Hire and develop a team who are passionate about medical cannabis and the service they provide
• Lead by example through being the ultimate illustration of service, dedication, pace, positivity and energy
• Support and maintain jushi’s mission and culture of positivity
• Mentor, motivate, elevate and inspire the team through training and performance reviews to ensure the company’s culture and expectations are met and exceeded
• Train store staff by reviewing, revising and implementing training materials; delivering training sessions; understanding the staff needs of the store and build depth on the bench to ensure all Company initiatives can be expedited with ease
• Follow established policies and procedures and execute all company programs for customer service, staff management, patient and visitor management, inventory management, cash handling, state compliance, and safety and security guidelines
• Identify and develop process improvements to assist with company growth
• Maintain thoughtful store scheduling to drive revenue while controlling overhead costs
• Perform daily inventory audits and record daily and monthly category sales and ensure accuracy at all times
• Oversee End of Month inventory reconciliations and report any discrepancies in real-time
• Develop strong vendor relationships and monitor, manage, and maintain proper inventory levels
• Ensure accuracy for all cash handling in the front of house and back of house
• Guide patients and employees with cannabis recommendations including product selection, affects, potency, dosing, methods of consumption, and administration
• Effectively and diplomatically handle employee or customer concerns and complaints while interfacing with the Regional Dispensary Manager, Marketing Team, and Inventory Team
• Maintain a comprehensive understanding of cannabis; its various forms, its chemical composition, effects, dosing, titrations, methods of consumption, and quality metrics
• Present a professional image in appearance, actions and words
• Abide by city and state regulations at all times
• Receive deliveries, build purchase orders, and maintain accurate records
• Complete daily and weekly tasks/duties as assigned by Dispensary Regional Manager
• Maintain neatness, organization, and overall cleanliness of the entire store
• Attract customers by originating display ideas; following display suggestions or schedules; constructing or assembling display properties; producing merchandise displays in showcases, and on sales floor
• Effectively and diplomatically troubleshoot MJ Freeway, coupons, and various patient issues
• Evaluate competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise
• Provide support with various employee initiatives and team building
• Provide support with various off and on hour events and specials
• Report any and all issues or complaints relating to product to the Regional Dispensary Manager, Inventory Manager, and Director of Retail Operations in real-time
• Work closely with Team to run a clean, smooth, efficient and compliant store and maintain BEYOND / HELLO’s mission, values, and positive culture

WHAT WE ARE LOOKING FOR

• High School diploma or General Education Development (GED) required
• Associate or Bachelor’s degree in any field preferred
• Experience or study emphasis in biology, medicine, horticulture, agriculture, business, management, or hospitality
• Minimum of five years combined dispensary, call center, retail, sales, hospitality, or customer service experience
• Excellent computer and technical skills, including experience with web browsers, retail POS systems, and credit card processing terminals.
• High-level critical thinking, attention to detail, mathematical, language, and reasoning skills
• Must be comfortable adding, subtracting, multiplying and dividing fractions and decimals, and high-volume cash handling

PHYSICAL REQUIREMENTS

• Constantly perform desk-based computer tasks
• Frequently sitting and standing
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds
• Occasionally Twist/bend/stoop/squat, kneel/crawl
• Must be able to work a flexible schedule to include weekends and holidays; May be requested to work additional time, as business demands require
• Complete any needed assistance including oversight and coverage outside of
• the assigned region as needed
• An environment with moderate to loud noise level

WHAT WE HAVE TO OFFER OUR EMPLOYEES AT JUSHI

We offer benefit packages that may include Medical, Dental, Vision, Life, Short-and Long-Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k).

BONUS DUTIES YOU SHOULD UNDERSTAND

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.

Jushi is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.