General Manager

Hyatt Taleo; Scottsdale (AZ); On-site; USD 140,000 - 240,000; Full time

Job summary

Andaz Scottsdale is seeking a General Manager to lead a distinctive luxury lifestyle resort in Scottsdale, AZ. You will steer brand experiences, guest satisfaction, and financial performance through a talented leadership team and strategic partners.

Responsibilities include developing a multi-year business plan, optimizing revenue, and driving a culture of care and exceptional service across guests, colleagues, owners, and the community.

Qualifications

• 2+ years as General Manager in an upper-upscale, luxury, or lifestyle hotel/resort.
• Proven track record of delivering strong financial performance and guest experiences.
• Strong leadership, collaboration, and community engagement skills.

Responsibilities

• Develop, execute, and evolve a multi-year property-level business strategy.
• Optimize sales and revenue management to drive growth and profitability.
• Lead capital planning and oversee property improvements.
• Ensure safety and high-quality guest and colleague experiences.
• Build a collaborative, cross-functional team environment to drive results.

Skills

Leadership

Financial acumen

Guest experience

Strategic thinking

Team development

Job description

General Manager | SCO006356

Description

Grounded in our Purpose to “care for People so they can be their Best,” a Hyatt General Manager is responsible for bringing this Purpose to life through the execution and delivery of the Hyatt brand and brand experiences across all stakeholders: guests, colleagues, customers, owners, and communities.

With passion, care, and a strong work ethic, Hyatt General Managers actively and consistently engage all stakeholders to listen, learn, and lead a diverse team focused on building brand loyalty and cultivating positive guest experiences.

Operations & Business Acumen

• Effectively manage owners’ assets with an on-going focus on maximizing returns and identifying the value proposition that Hyatt delivers as a management company.
• Develop, execute, and evolve a multi-year property level business strategy with focus on brand positioning.
• Maintain and build a positive and effective relationship with the property ownership on behalf of Hyatt.
• Understand and utilize data insights to inform strong business cases for decisions.
• Understand property financials, including departmental P&Ls and provide oversight of ongoing financial reporting, forecasting, and planning.
• Challenge and improve current practices and environment to meet the quality expectation of guests and customers.
• Optimize the overall sales and revenue management strategy to capture growth and deliver long term profitability.
• Maintain a pristine and well-maintained facility to preserve ownership’s asset value.
• Lead the capital planning process and utilization of the owner’s capital to fund property improvements over time.
• Embrace technology & digital initiatives to drive property performance and connectivity to guests and colleagues.
• Ensure the safety of colleagues & guests.
• Ensure property operations, guest service, and commercial offerings are aligned to the brand.
• Practice and promote environmental sustainability.

Experiment to Improve

• Balance the needs and support of the property’s leaders, colleagues, guests, customers, owners, and community reputation.
• Adapt to a changing world and envision new possibilities for generating profit and revenue growth.
• Exhibit sound judgement and decision making.
• Use data in day-to-day problem solving to address underperformance, test ideas, learn and accurately measure impact.
• Balance the efficiency of existing practices with the need to adapt; focus energy to drive change in places where there will be a meaningful financial, operational, colleague, or customer experience impact
• Approach challenges or new opportunities with a test and learn mindset.

Drive Impact

• Articulate a clear, consistent, and effective message when communicating with diverse audiences.
• Execute a strategic vision through property leaders to drive daily tactics and execution.
• Partner with the property’s leadership team to build accountability and achieve shared success.
• Quickly recognize and act on critical feedback from customers and colleagues.
• Take initiative to fix systems and processes that aren’t working well quickly and eliminate barriers to delivering a seamless and caring experience to guests, members, and customers.
• Build a collaborative environment with open, clear, cross-functional communication and engagement to drive the business forward.
• Plan and lead in a proactive way, even if situations are ambiguous, stressful, or unexpected situations.

Develop Talent

• Execute Hyatt’s talent agenda and processes to recruit, hire, develop, retain, and motivate an inclusive workforce.
• Support colleagues in understanding their role as brand ambassadors so they can deliver authentic and caring service to customers and guests.
• Delegate skillfully and allow others to develop alternative ways of accomplishing work.
• Coach, mentor, and develop future leaders for Hyatt.
• Find targeted development assignments for promising talent, including opportunities that cross functional boundaries.
• Serve as a leader in the community by engaging and collaborating with local business partners while maintaining a positive brand reputation.
• Build a strong talent pipeline.
• Measure and improve colleague engagement.

Champions Hyatt’s Purpose & Culture

• Promote and role model Hyatt`s values (empathy, integrity, respect, inclusion, experimentation, and wellbeing).
• Truly listen to others (both colleagues and guests), imagine their experience with empathy, and respond with compassion.
• Cultivate an inclusive workplace rooted in fairness and respect where all colleagues feel valued for who they are and are encouraged to actively participate in their property’s culture and success.
• Help colleagues and people leaders balance competing demands and prioritize self‑care so they can be their best selves.
• Be open and honest and treat others with appreciation.
• Demonstrate open‑mindfulness and embrace a range of perspectives.
• Maintain the highest level of ethical conduct as expected by all stakeholders.

Qualifications

Candidate Profile & Leadership Attributes

• Current General Manager with 2 years of experience within an upper-upscale, luxury, or lifestyle hotel/resort environment, with demonstrated readiness to lead a distinctive luxury lifestyle resort required.
• Proven success leading complex hotel or resort operations, building strong cultures, and delivering exceptional financial performance while creating guest experiences that feel personal, immersive, and true to the destination.
• A socially intelligent, highly visible leader with exceptional taste and cultural awareness—bringing strong instincts across design, food & beverage, wellness, art, music, programming, and the details that define a compelling lifestyle experience.
• Creative and entrepreneurial, with a track record of turning ideas, local partnerships, and programming into memorable experiences that build relevance, guest loyalty, and commercial opportunity.
• Strong Food & Beverage leadership experience preferred, with an appreciation for wellness and success creating dynamic culinary, beverage, and social experiences that resonate with both resort guests and the local community.
• Strong commercial and financial acumen combined with authentic relationship‑building and talent leadership—balancing operational discipline with the creativity, individuality, and sense of discovery that define Andaz.

Primary Location

: US-AZ-Scottsdale

Organization

: Andaz Scottsdale

Pay Basis

: Yearly US Dollar (USD)

Job Level

: General Manager | Full-time

Job

: Property Management