General Manager

Miraval Resorts & Spas; Lenox (MA); On-site; USD 210,000 - 280,000; Full time

Job summary

Miraval Berkshires Resort and Spa in Lenox, MA seeks a General Manager to bring the brand’s wellness hospitality experience to life across guests, colleagues, owners and communities.

You will lead a diverse team, drive multi-year business strategy, and ensure exceptional guest experiences while maximizing asset value and brand standards.

Qualifications

• Current General Manager experience in a luxury, lifestyle or wellness hotel/resort required.
• Deep appreciation for wellness and experiential hospitality; overseeing diverse resort experiences, including Food & Beverage, Spa & Wellness, and immersive guest programming.
• Prior experience with a wellness hospitality brand strongly preferred.
• Strong commercial, revenue, and financial acumen with the ability to maximize performance while protecting the integrity of Miraval brand positioning.
• High emotional intelligence (EQ) as an exceptional relationship builder who earns trust with ownership, corporate partners, colleagues, guests, and the local community.
• Demonstrated ability to develop and execute strategic business plans while remaining deeply engaged in the day-to-day operation and guest experience.
• Creative mind and entrepreneurial spirit. Embraces experimentation and Hyatt Ways of Working.

Responsibilities

• Manage owners’ assets with ongoing focus on maximizing returns.
• Develop, execute, and evolve a multi-year property business strategy.
• Understand property financials, including P&Ls and provide forecasting and planning.
• Lead capital planning to fund property improvements over time.
• Embrace technology and digital initiatives to drive property performance.

Skills

Leadership

Financial acumen

Emotional intelligence (EQ)

Strategic thinking

Communication

Change mindset / data-driven

Job description

Organization- Miraval Berkshires Resort and Spa
Analytical overview and summary of the role follows.

Summary
Grounded in our Purpose to “care for People so they can be their Best,” a Hyatt General Manager is responsible for bringing this Purpose to life through the execution and delivery of the Hyatt brand and brand experiences across all stakeholders: guests, colleagues, customers, owners, and communities.

With passion, care, and a strong work ethic, Hyatt General Managers actively and consistently engage all stakeholders to listen, learn, and lead a diverse team focused on building brand loyalty and cultivating positive guest experiences.

Operations & Business Acumen

• Effectively manage owners’ assets with an on-going focus on maximizing returns and identifying the value proposition that Hyatt delivers as a management company.
• Develop, execute, and evolve a multi-year property level business strategy with focus on brand positioning.
• Maintain and build a positive and effective relationship with the property ownership on behalf of Hyatt.
• Understand and utilize data insights to inform strong business cases for decisions.
• Understand property financials, including departmental P&Ls and provide oversight of ongoing financial reporting, forecasting, and planning.
• Challenge and improve current practices and environment to meet the quality expectation of guests and customers.
• Optimize the overall sales and revenue management strategy to capture growth and deliver long term profitability.
• Maintain a pristine and well-maintained facility to preserve ownership’s asset value.
• Lead the capital planning process and utilization of the owner’s capital to fund property improvements over time.
• Embrace technology and digital initiatives to drive property performance and connectivity to guests and colleagues.
• Ensure the safety of colleagues & guests.
• Ensure property operations, guest service, and commercial offerings are aligned to the brand.
• Practice and promote environmental sustainability.

Experiment to Improve

• Balance the needs and support of the property’s leaders, colleagues, guests, customers, owners, and community reputation.
• Adapt to a changing world and envision new possibilities for generating profit and revenue growth.
• Exhibit sound judgement and decision making.
• Use data in day-to-day problem solving to address underperformance, test ideas, learn and accurately measure impact.
• Balance the efficiency of existing practices with the need to adapt; focus energy to drive change in places where there will be a meaningful financial, operational, colleague, or customer experience impact
• Approach challenges or new opportunities with a test and learn mindset.

Drive Impact

• Articulate a clear, consistent, and effective message when communicating with diverse audiences.
• Execute a strategic vision through property leaders to drive daily tactics and execution.
• Partner with the property’s leadership team to build accountability and achieve shared success.
• Quickly recognize and act on critical feedback from customers and colleagues.
• Take initiative to fix systems and processes that aren’t working well quickly and eliminate barriers to delivering a seamless and caring experience to guests, members, and customers.
• Build a collaborative environment with open, clear, cross-functional communication and engagement to drive the business forward.
• Plan and lead in a proactive way, even if situations are ambiguous, stressful, or unexpected situations.

Develop Talent

• Execute Hyatt’s talent agenda and processes to recruit, hire, develop, retain, and motivate an inclusive workforce.
• Support colleagues in understanding their role as brand ambassadors so they can deliver authentic and caring service to customers and guests.
• Delegate skillfully and allow others to develop alternative ways of accomplishing work.
• Coach, mentor, and develop future leaders for Hyatt.
• Find targeted development assignments for promising talent, including opportunities that cross functional boundaries.
• Serve as a leader in the community by engaging and collaborating with local business partners while maintaining a positive brand reputation.
• Build a strong talent pipeline.
• Measure and improve colleague engagement.

Champions Hyatt’s Purpose & Culture

• Promote and role model Hyatt`s values (empathy, integrity, respect, inclusion, experimentation, and wellbeing).
• Truly listen to others (both colleagues and guests), imagine their experience with empathy, and respond with compassion.
• Cultivate an inclusive workplace rooted in fairness and respect where all colleagues feel valued for who they are and are encouraged to actively participate in their property’s culture and success.
• Help colleagues and people leaders balance competing demands and prioritize self-care so they can be their best selves.
• Be open and honest and treat others with appreciation.
• Demonstrate open-mindedness and embrace a range of perspectives.
• Maintain the highest level of ethical conduct as expected by all stakeholders.

Salary range for this position is $210,000 to $280,000. Decisions regarding individual salaries will be made based on a number of factors, including experience and qualifications.

Qualifications

• Current General Manager experience in a luxury, lifestyle or wellness hotel/resort required.
• Deep appreciation for wellness and experiential hospitality; overseeing diverse resort experiences, including Food & Beverage, Spa & Wellness, and immersive guest programming.
• Prior experience with a wellness hospitality brand strongly preferred.
• Strong commercial, revenue, and financial acumen with the ability to maximize performance while protecting the integrity of the guest experience and Miraval brand positioning.
• High emotional intelligence (EQ) as an exceptional relationship builder who earns trust with ownership, corporate partners, colleagues, guests, and the local community.
• Demonstrated ability to develop and execute strategic business plans while remaining deeply engaged in the day-to-day operation and guest experience
• Creative mind and entrepreneurial spirit. Embraces experimentation and Hyatt Ways of Working.