General Manager

La Bahia Hotel; Santa Cruz, Northern (CA, KY); Hybrid; USD 140,000 - 200,000; Full time

Job summary

La Bahia Hotel & Spa, located in Santa Cruz, California, seeks a General Manager to oversee all hotel managers and drive profitability through revenue generation and cost control. The GM will lead guest satisfaction initiatives, staff development, and adherence to company standards while representing the hotel in the community and with corporate partners.

Responsibilities include budgeting, training, and ensuring high-quality service across all departments, while maintaining safety and

Qualifications

• Proven leadership with ability to direct multiple hotel departments.
• Strong background in sales, operations, yield management, and financial reporting.
• Excellent interpersonal and written communication skills; customer focus essential.
• Ability to work in a fast-paced, high-pressure environment and manage multiple priorities.

Responsibilities

• Direct oversight of all hotel managers and ensure efficient operation across divisions.
• Lead and motivate the team, represent the hotel at community events and with corporate team.
• Ensure compliance with company standards for personnel, service, and room rates; deliver financial performance.
• Oversee budgeting, cost controls, training, and staff development; handle guest complaints and staff issues.

Skills

Leadership

Sales & yield management

Financial reporting

Interpersonal communication

MS Office (Excel/Outlook)

Education

Associate degree or higher

Job description

Description

ABOUT US:

Nestled along the Pacific Coast, La Bahia Hotel & Spa celebrates its dramatic setting where the tip of Monterey Bay touches Sana Cruz's coveted Main Beach. Steeped in the romantic beauty of Spanish-Mediterranean architecture, locals and travelers alike will savor globally influenced cuisine, cocktails and wellness rituals infused with the region's agricultural bounty and coast-cultured Spirit.

SUMMARY:

The General Manager reports directly to the Executive Vice President and is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.

DUTIES AND RESPONSIBILITIES:

• Direct oversight and management of all hotel managers
• Ensures that all disciplines (divisions) of the hotel are functioning efficiently and effectively.
• Lead and motivate the team.
• Attends community events as a representative of the hotel and company.
• Direct interaction and collaboration with the company corporate team, guests, and community members. Acts at the “face” of the company.
• Ensures compliance with management company standards for personnel administration and performance, service to patrons, and room rates.
• Delivers outstanding guest service and financial performance.
• Delegates authority and assigns responsibility to all employees; supervises work activities of all employees.
• Ensure staff receive proper training for each position, including safety training and standard operating procedures.
• Allocates funds, authorizes expenditures, and assists departmental managers in budget planning.
• Monitors cost controls for each department on a regular basis
• Answers patrons' complaints and resolves problems to maintain Guest Satisfaction
• Handles and resolves employee issues.
• Adheres to all company procedures and regulations as well as standard operating procedures.
• Audits daily reports and processes monthly reports
• Order supplies and equipment as needed and in accordance with company procedures.
• Must be in close proximity so available to manage hotel situations/emergencies.
• Responsible for safety of guests and employees. Critical role in the emergency response efforts
• Inspects guests' rooms, public access areas, and outside grounds for cleanliness and appearance.
• Ensures bank deposits are made daily, including weekends and holidays.
• Order supplies and equipment as needed and in accordance with company procedures.

Requirements

REQUIRED SKILLS:

Highly energetic and motivated individual. Excellent interpersonal and communication skills with strong customer/client focus essential. The ideal candidate will have a sound background in sales, operations, yield management, financial reporting and delegation. Must have strong leadership skills. Self-Starter with ability to work independently and as a team. Strong problem-solving skills. Excellent written communication skills. Ability to work in a fast-paced, high-pressure environment. Ability to shift and manage multiple priorities. Results driven focus and ability to work through to completion in a timely manner. Adaptable to change. Strong knowledge of Microsoft Office products to include, but not limited to Microsoft Excel and Microsoft Outlook. High level of flexibility regarding overtime during times busy periods as required by the business.

PHYSICAL REQUIREMENTS:

• Must be able to walk, stand and sit for hours at a time.
• Coordinate multiple tasks simultaneously.
• Collect, interpret, and/or analyze complex data and information.
• Understand and respond to a diverse population.
• Ability to lift up to 25 pounds.

CERTIFICATES & LICENSES:

• A Valid California Driver License is required.

EDUCATION/EXPERIENCE:

• Prior experience as a hotel General Manager is required.
• Associate degree or higher level or education preferred.