General Manager

La Bahia Hotel & Spa; Santa Cruz (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

La Bahia Hotel & Spa in Santa Cruz, CA, sits along the Pacific coast and blends Spanish-Mediterranean charm with modern hospitality. The General Manager reports to the Executive Vice President and focuses on profitability, guest satisfaction, and employee development while preserving the hotel's integrity.

The role requires directing hotel managers, overseeing service standards, budgeting, cost control, safety, and representing the company at community events.

Qualifications

• Requires strong leadership and people management experience.
• Experience in sales, operations, yield management, and financial reporting is preferred.
• Must be able to work independently and lead teams in a fast-paced environment.

Responsibilities

• Direct oversight and management of all hotel managers.
• Ensure disciplines of the hotel function efficiently and effectively.
• Lead and motivate the team and represent the hotel in events.
• Collaborate with corporate team, guests, and community members.
• Ensure staff training, budgeting, and cost controls.
• Maintain guest satisfaction and financial performance.

Skills

Leadership

Sales

Operations

Yield management

Financial reporting

Delegation

Communication

Problem solving

MS Office (Excel/Outlook)

Education

Associate degree or higher

Tools

Microsoft Excel

Microsoft Outlook

Job description

Nestled along the Pacific Coast, La Bahia Hotel & Spa celebrates its dramatic setting where the tip of Monterey Bay touches Sana Cruz's coveted Main Beach. Steeped in the romantic beauty of Spanish-Mediterranean architecture, locals and travelers alike will savor globally influenced cuisine, cocktails and wellness rituals infused with the region's agricultural bounty and coast-cultured Spirit.

SUMMARY:

The General Manager reports directly to the Executive Vice President and is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.

DUTIES AND RESPONSIBILITIES:

Duties not limited to but including the following (duties are considered essential functions):

• Direct oversight and management of all hotel managers
• Ensures that all disciplines (divisions) of the hotel are functioning efficiently and effectively.
• Lead and motivate the team.
• Attends community events as a representative of the hotel and company.
• Direct interaction and collaboration with the company corporate team, guests, and community members. Acts at the “face” of the company.
• Ensures compliance with management company standards for personnel administration and performance, service to patrons, and room rates.
• Delivers outstanding guest service and financial performance.
• Delegates authority and assigns responsibility to all employees; supervises work activities of all employees.
• Ensure staff receive proper training for each position, including safety training and standard operating procedures.
• Allocates funds, authorizes expenditures, and assists departmental managers in budget planning.
• Monitors cost controls for each department on a regular basis
• Answers patrons' complaints and resolves problems to maintain Guest Satisfaction
• Handles and resolves employee issues.
• Adheres to all company procedures and regulations as well as standard operating procedures.
• Audits daily reports and processes monthly reports
• Order supplies and equipment as needed and in accordance with company procedures.
• Must be in close proximity so available to manage hotel situations/emergencies.
• Responsible for safety of guests and employees. Critical role in the emergency response efforts
• Inspects guests' rooms, public access areas, and outside grounds for cleanliness and appearance.
• Ensures bank deposits are made daily, including weekends and holidays.
• Order supplies and equipment as needed and in accordance with company procedures.

REQUIRED SKILLS:

Highly energetic and motivated individual. Excellent interpersonal and communication skills with strong customer/client focus essential. The ideal candidate will have a sound background in sales, operations, yield management, financial reporting and delegation. Must have strong leadership skills. Self-Starter with ability to work independently and as a team. Strong problem-solving skills. Excellent written communication skills. Ability to work in a fast-paced, high-pressure environment. Ability to shift and manage multiple priorities. Results driven focus and ability to work through to completion in a timely manner. Adaptable to change. Strong knowledge of Microsoft Office products to include, but not limited to Microsoft Excel and Microsoft Outlook. High level of flexibility regarding overtime during times busy periods as required by the business.

PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee is frequently required to do the following:

• Must be able to walk, stand and sit for hours at a time.
• Coordinate multiple tasks simultaneously.
• Collect, interpret, and/or analyze complex data and information.
• Understand and respond to a diverse population.
• Ability to lift up to 25 pounds.

CERTIFICATES & LICENSES:

• A Valid California Driver License is required.

EDUCATION/EXPERIENCE:

• Prior experience as a hotel General Manager is required.
• Associate degree or higher level or education preferred.