General Manager

Socket.dev; San Mateo (CA); On-site; USD 69,000 - 70,000; Full time

Benefits offered by this job

Salary $69k–$70k

Monthly performance bonus

Health Benefits

401K

Paid Time Off

Free Pilates classes

Unlimited growth potential

Job summary

Riser Fitness Studio is seeking a General Manager to oversee sales, memberships, and staff in a busy studio environment. You will lead all sales efforts, drive revenue across four streams, hire and train sales associates, and supervise instructors to ensure outstanding member experiences.

This full-time role requires 2+ years in retail or fitness sales, strong English communication, and data-management skills in a fast-paced setting.

Qualifications

• 2+ years of retail or fitness sales experience.
• Fluent in English with excellent communication and interpersonal skills.
• Ability to manage four revenue streams: memberships, retail, private training, and teacher training.
• Strong organizational and data management skills with attention to detail.

Responsibilities

• Lead generation through Grass Roots Marketing and Networking.
• Implement sales process to schedule prospects into Intro classes.
• Membership sales.
• Manage staff schedules.
• Ensure that studio retail/products are stocked with accurate inventory counts.
• Train and Supervise Sales Associates.
• Hire/Manage instructors at the studio.
• Proficiency in ClubReady, to include revenue reports, attendance reports, etc.
• Review instructor evaluations and mentor/discipline as needed.
• Independently make decisions related to high level customer service.
• Collect outstanding dues.
• Maintain cleanliness and organization of the Pilates Studio.
• Enforce Club Pilates policies and procedures.
• Ensure all forms, administrative supplies, and studio literature is stocked and visible.
• Schedule and participate in networking/community events and studio promotions.
• Strategically manage marketing campaigns to generate leads for the studio.

Skills

Retail sales

Sales training

Customer service

Communication skills

Data management

Studio software

Tools

ClubReady

Job description

ABOUT US:

Be a part of the growing boutique fitness industry and join our Studio Team! Interact directly with members and prospective members and help them on their fitness journey while you connect and contribute to our studio community in this fun, high-energy and service-focused environment! With over 70 locations, Riser Fitness is one of the nation's largest multi-unit developers of the Club Pilates franchise system as well as one of the longest operating franchisees in the country.

POSITION:

The General Manager will oversee all studio functions from sales to instructors. They will lead all sales efforts; drive membership growth and endeavor to prevent member attrition. The General Manager will hire, train and manage Sales Associates within their studio.

The General Manager will utilize discretion and independent judgment in managing the studio and directing the work of employees. Position Type: Full Time

REQUIREMENTS:

• 2+ years of retail/service sales or fitness sales experience.
• Confident in generating personal sales and training Sales Associates in sales
• Ability to manage and drive 4 revenue streams: memberships, retail, private training, and teacher training
• Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email
• Ability to excel in a fast changing, diverse environment.
• Ability to recognize areas of improvement and make changes using good judgement.
• An affinity and passion for fitness.
• Solid writing and grammar skills.
• Highly organized, proficient in data management, ability to prioritize and meet deadlines.
• Professional, punctual, reliable and neat.
• Strong attention to detail and accuracy.
• Trustworthy and ability to handle confidential information.
• Ability to work harmoniously with co-workers, clients and the general public.
• Proficiency with computers and Studio software.

RESPONSIBILITIES:

• Lead generation including Grass Roots Marketing and Networking
• Implement sales process to schedule prospects into Intro classes
• Membership sales
• Manage staff schedule
• Ensure that studio retail/products are stocked with accurate inventory counts
• Train and Supervise Sales Associates
• Hire/Manage instructors at the studio
• Proficiency in ClubReady, to include revenue reports, attendance reports, etc.
• Review instructor evaluations and assist in mentorship/disciplinary action as needed
• Independently make decisions related to high level customer service
• Collect out-standing dues
• Maintain cleanliness and organization of the Pilates Studio
• Enforce Club Pilates policies and procedures
• Ensure all forms, administrative supplies, and studio literature is stocked and visible
• Schedule and participate in networking/community events and studio promotions
• Strategically manage marketing campaigns to generate leads for the studio

BENEFITS AND PERKS:

• $69,000-70,000 salary
• Monthly performance bonus opportunities
• Health Benefits
• 401K
• Paid Time Off
• Free Pilates classes
• Unlimited growth potential within the company