General Manager

Twice; San Diego (CA); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with employer match

PTO and leaves of absence

Access to Troon's education and global

Job summary

The Crosby Club in Rancho Santa Fe seeks an exceptional General Manager to lead one of Southern California's premier private clubs. Reporting to Troon and aligned with ownership, you will drive evolution toward an unmatched member experience, balancing golf, amenities, and programming with disciplined financial management.

Ideal candidates bring 7–10 years in senior private club leadership, strong communication, and a track record of elevating member satisfaction while developing high-performing

Qualifications

• 7-10 years of progressive leadership culminating in a General Manager or senior operating role at a luxury private club, resort, or comparable hospitality environment.
• Command of all club operations: golf, F&B, agronomy, membership, fitness & wellness, and facility management.
• Exceptional communication and relationship-building across ownership, members, and associates.
• Proven financial acumen including budgeting, P&L management, labor planning, and performance analysis.
• Track record of elevating member satisfaction, developing high-performing teams, and delivering balanced operational results.
• Bachelor's degree in Hospitality Management, Business, or related field preferred.
• CCM, PGA, or comparable professional certifications strongly preferred.

Responsibilities

• Serve as the primary liaison between private ownership and club operations, maintaining transparent, proactive communication.
• Establish clear operational vision, accountability structures, and decision-making frameworks aligned with ownership objectives and Troon standards.
• Ensure compliance with applicable laws, Troon policies, and sound risk management practices.
• Position The Crosby Club as a premier golf and private club experience in the region and execute differentiating opportunities in amenities, programming, and service delivery.
• Maintain a visible, approachable, and energetic presence across all areas of the Club.
• Elevate member touchpoints and respond promptly and diplomatically to member concerns.
• Champion programming, events, and communications that drive engagement, retention, and satisfaction.
• Recruit, develop, and retain exceptional department leaders and frontline associates.
• Build a high-performing, inclusive culture and partner with Troon HR on talent acquisition, succession planning, and associate relations.
• Collaborate on membership growth initiatives, ancillary revenue strategies, and brand positioning.
• Own the Club's annual operating and capital budgets, provide regular financial reporting, and identify revenue enhancement opportunities.
• Lead with accountability for member experience, team performance, facility standards, and financial results.
• Drive long-term strategic initiatives, leverage Troon's resources, and foster a culture of innovation and continuous improvement.

Skills

Leadership

Club operations

Communication

Budgeting & P&L

Labor planning

Performance analysis

Member satisfaction

Team development

Strategic planning

Education

Bachelor's degree (Hospitality Management/Biz)

CCM or PGA certification

Job description

Overview

The Crosby Club, situated in the heart of Rancho Santa Fe, is seeking an exceptional General Manager to lead one of Southern California's most distinguished private clubs. Reporting to the Troon Vice President, Operations, and aligned with private ownership, the General Manager will drive The Crosby Club's evolution into one of the finest golf clubs in the entire region, combining championship-caliber golf with an unmatched member experience rooted in personalized, anticipatory service.

This leader embodies extreme ownership and a disciplined Balanced Approach across all club pillars. The ideal candidate is visible, energetic, and deeply invested in the Club's long-term legacy.

Experience Required

• Minimum 7-10 years of progressive leadership culminating in a General Manager or senior operating role at a luxury private club, resort, or comparable hospitality environment.
• Demonstrated command of all club operations: golf, food & beverage, agronomy, membership, fitness & wellness, and facility management.
• Exceptional communication and relationship-building skills across ownership, members, and associates.
• Proven financial acumen including budgeting, P&L management, labor planning, and performance analysis.
• Track record of elevating member satisfaction, developing high-performing teams, and delivering sustained, balanced operational results.
• Bachelor's degree in Hospitality Management, Business, or a related field preferred.
• CCM, PGA, or comparable professional certifications strongly preferred.

Essential Responsibilities

• Serve as the primary liaison between private ownership and club operations, maintaining transparent, proactive, and timely communication at all levels.
• Establish clear operational vision, accountability structures, and decision-making frameworks aligned with ownership objectives and Troon standards.
• Ensure compliance with applicable laws, Troon policies, and sound risk management practices.
• Position The Crosby Club as one of the premier golf and private club experiences in the region and execute differentiating opportunities in amenities, programming, and service delivery.
• Maintain a visible, approachable, and energetic presence across all areas of the Club.
• Elevate member touchpoints and respond promptly and diplomatically to member concerns.
• Champion programming, events, and communications that drive engagement, retention, and satisfaction.
• Recruit, develop, and retain exceptional department leaders and frontline associates.
• Build a high-performing, inclusive culture and partner with Troon Human Resources on talent acquisition, succession planning, and associate relations.
• Collaborate on membership growth initiatives, ancillary revenue strategies, and brand positioning.
• Own the Club's annual operating and capital budgets, provide regular financial reporting, and identify revenue enhancement opportunities.
• Lead with accountability for member experience, team performance, facility standards, and financial results.
• Drive long-term strategic initiatives, leverage Troon's resources, and foster a culture of innovation and continuous improvement.

Benefits

• Medical, Dental, and Vision coverage.
• 401(k) with employer match.
• PTO and leaves of absence per applicable law.
• Access to Troon's education, resources, and global network for professional development.