Front of House Manager

Look Cinemas LLC; Virginia; On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Complimentary meals and movie tickets

Job summary

LOOK Cinemas LLC is seeking a Front of House Manager to lead daily operations at our dine-in cinema venues, ensuring outstanding guest experiences and smooth service across shifts.

You will coach hourly teams, uphold safety standards, manage guest concerns, assist in hiring and training, and partner with the General Manager to optimize operations and drive growth.

Qualifications

• Minimum of 2 years of hospitality management in a high-volume setting.
• Ability to lead and motivate a diverse team and maintain professional standards.
• Commitment to guest service excellence and safety protocols.
• Ability to obtain Manager Safe Serve Certification.
• Experience with ordering, receiving, invoicing and inventory controls.
• Proficiency with basic computer tasks and scheduling software.
• Physical ability to lift up to 50 lbs and work flexible shifts.

Responsibilities

• Set the standard for guest services and uphold LOOK Cinema's quality.
• Lead operations from safety to event execution and guest experiences.
• Coach hourly team members and provide guidance to help them succeed.
• Collaborate with the General Manager to improve operations and report on growth.
• Assist in staffing, training, and disciplinary actions to maintain a positive environment.
• Manage vendor relationships and serve as primary contact for areas of responsibility.
• Work with guests, team members, and corporate teams to ensure consistent experiences.
• Listen, communicate effectively, and promptly address guest concerns.
• Foster a supportive and enjoyable work culture for the team.

Skills

Vocal leadership

Team motivation

Professional appearance

Accountability

Hospitality management

Vendor management

Communication

Adaptability

Scheduling software

Office tools

Inventory management

Tools

Office Tools

Scheduling Software

Job description

About LOOK:

Brought to you by the original founder of in-theater dining with over 20 years of experience, we are thrilled to announce our rapidly growing new brand—LOOK Dine-In Cinemas! We seamlessly integrate movies with excellent food and the newest technology to deliver guests with our signature uninterrupted theater experience! LOOK will be welcoming millions of visitors each year so get ready for high volume, great energy and incredible career path opportunities! We want to ensure every guest and teammate has an incredible experience and is excited to come back for more!

Job Summary:

Are you a movie lover who enjoys entertaining people and making a positive impact on others? Look no further! We are seeking a Front of House Manager who shares our passion for movies and is dedicated to creating extraordinary guest experiences. In this role, you will not only lead the day-to-day operations of our venues but also have the opportunity to make a meaningful impact on the lives of our team members and guests. If you have a camp counselor personality and love being around happy people, this position is perfect for you!

What You'll Do:

• Set the standard for guest services by ensuring that all team members meet LOOK Cinema's high-quality standards.
• Embod our company's core values, code of conduct, and operational guidelines, promoting a professional and lively work environment.
• Take the lead in all aspects of operations, from safety protocols to event execution, to create exciting and memorable guest experiences.
• Foster effective communication among hourly team members and provide guidance and support to help them succeed.
• Collaborate with the General Manager to continuously improve operational models and report on successes and opportunities for growth.
• Assist in staffing by participating in hiring, training, and disciplinary actions, and create a positive and motivating work environment.
• Manage vendor relationships and serve as the primary point of contact for assigned areas of responsibility.
• Work closely with team members, guests, and corporate agents to ensure consistent and exceptional guest experiences.
• Listen attentively, communicate effectively, and address any guest concerns promptly and satisfactorily.
• Make a positive impact on your team's lives by fostering a supportive and enjoyable work environment.

What You'll Need:

• A minimum of 2 years of hospitality management experience in a high-volume environment, preferably with previous dine-in theater management experience.
• Demonstrate vocal leadership and motivational skills to inspire and guide your team.
• Maintain a professional appearance and be a positive role model for others.
• Hold yourself and team members accountable to consistently meet dedication and behavior standards.
• Ability to acquire any required Manager Safe Serve Certification.
• Proficiency in ordering, receiving, invoicing, and inventory procedures.
• Basic computer knowledge, including Office Tools and scheduling software.
• Physical capability to lift up to 50 lbs.
• Comprehensive understanding of all teammate functions.
• Flexibility to work various shifts, including nights, weekends, and holidays.

Benefits:

• Medical, Dental, & Vision Benefits to support your well-being.
• Competitive compensation package.
• Enjoy complimentary delicious food and watch movies on the big screen for free!
• Make a positive impact on your team's lives and create memorable guest experiences by being around happy and enthusiastic people.

Equal Opportunity Employer:

The Company will provide equal employment opportunities to all applicants without regard to an applicant’s race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. Company will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a job interview) if so requested. This application is considered current for ninety (90) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.