Front Desk Clerk, Nova Guides

Delaware North; Red Cliff (CO); On-site; USD 23,419 - 27,552; Part time

Benefits offered by this job

Health, dental, and vision insurance

401 (k) with company match

Paid vacation days and holidays

Paid parental bonding leave

Tuition or professional certification

Weekly pay

Free activity rentals year-round

Free Vail pass recreation area season

Free shift meal with full-day guided

Employee discounts, including 50% off

Friends and family discounts on Explor

Monthly team member appreciation

Reimbursement of guide pack supplies

Training and development with mobility

Job summary

Delaware North Parks and Resorts is hiring a part-time Front Desk Clerk to join our team at Nova Guides in Red Cliff, Colorado. As a Front Desk Clerk, you must be friendly, outgoing, and customer-service focused when addressing guests, so making a great impression is key.

If engaging with guests is your forte, your next career move has arrived. Greet guests, register them, and handle cash/credit transactions with accuracy.

Qualifications

• Must be at least 18 years old.
• Previous customer service experience is beneficial.
• Good interpersonal communication in person and by phone.
• Ability to multitask and stay professional under pressure from guests and supervisors.

Responsibilities

• Greet and register guests via a centralized registration system and coordinate with housekeeping as needed.
• Manage cash and credit card transactions while keeping accurate paperwork.
• Resolve small guest issues immediately, delivering items to guests as needed.
• Monitor and balance the daily figures, post room and tax charges on guest accounts.

Skills

Customer service

Interpersonal skills

Cash handling

Multitasking

Communication

Job description

The opportunity

Delaware North Parks and Resorts is hiring a part-time Front Desk Clerk to join our team at Nova Guides in Red Cliff, Colorado. As a Front Desk Clerk, you must be friendly, outgoing, and customer-service focused when addressing guests, so making a great impression is key. If engaging with guests is your forte, your next career move has arrived.

Pay

$17.00 - $20.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

Join our tight-knit team working together in the beautiful setting of Camp Hale, Colorado. With easy access to world-class skiing and snowboarding at Vail and Beaver Creek resorts, plus plenty of summer outdoor activities like hiking and fly fishing, there's lots to keep you busy before, during, and after work!

• Health, dental, and vision insurance*
• 401 (k) with company match*
• Paid vacation days and holidays*
• Paid parental bonding leave*
• Tuition or professional certification reimbursement*
• Weekly pay
• Free activity rentals year-round
• Free Vail pass recreation area season pass
• Free shift meal with full-day guided tour
• Employee discounts, including 50% off on-site restaurant, 20% off gift shop, and grocery purchases
• Friends and family discounts on Explorer Cabins
• Monthly team member appreciation events
• Reimbursement of guide pack supplies
• Training and development with opportunities for internal mobility and growth, including the chance to work at our other locations nationwide

*Available for full-time, year-round team members

What will you do?

• Greet and register guests via a centralized registration system and coordinate with housekeeping as needed
• Manage cash and credit card transactions while keeping accurate paperwork
• Resolve small guest issues immediately, delivering items to guests as needed
• Monitor and balance the daily figures, post room and tax charges on guest accounts

More about you

• Must be at least 18 years old
• Good interpersonal communication skills in person and by phone and previous customer service experience is beneficial
• Ability to multitask, function in a professional manner under pressure from guests and supervisors
• No high school diploma or GED required

Physical requirements

• Ability to walk and stand for long periods of time, as well as bend and climb stairs throughout shifts

Shift details

Days
Holidays
Weekends
8hr shift

Who we are

Delaware North operates Nova Guides and Camp Hale Weddings located in the Vail, Colorado area. The property features a main lodge with a restaurant and retail shop. Nova Guides provides ATV/UTV guided tours and rentals, winter snowmobile and snow coach guided tours and rentals, and private fly fishing and archery instruction. Delaware North Team Members receive 50% off on meals on workdays, and 20% off retail shop items. Twice yearly, enjoy Free Family Day, offering free access to Jeeps, Snowmobiles, and Side-by-Sides.

We accept applications on an ongoing basis until the role is filled. There is no fixed deadline to apply.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.