General Manager

Din Tai Fung North America; Portland (OR); On-site; USD 113,000 - 142,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

Dental insurance

Vision insurance

HSA

Commuter benefits

401(k) match

Employee assistance

Meal discounts

PTO

Sick leave

Wellness days

Car allowance

Bonus eligible

Growth opportunities

Job summary

Din Tai Fung North America in Portland, Oregon, is seeking a General Manager to co-lead front-of-house operations and drive service excellence. You will own guest experience, manage inventory, control costs and optimize labor planning to sustain performance.

The role requires 3+ years of high-volume restaurant management, strong leadership, budgeting skills, and the ability to develop service-focused teams.

Qualifications

• 3+ years of management experience in a high-volume, full-service restaurant.
• Strong knowledge of brand standards, steps of service, and front of house operations.
• Proven leadership skills with experience hiring, training, and developing service-driven teams.
• Ability to manage budgets and interpret financial statements (e.g., labor cost, P&L).
• Effective communication and organizational skills, with the ability to collaborate cross-functionally.

Responsibilities

• Oversees all aspects of front of house operations to ensure service excellence.
• Leads by example, fostering a positive work ethic and professional environment.
• Sets clear performance objectives for team members and holds them accountable.
• Manages departmental budgets, monitors profitability, and ensures budget goals are met.
• Develops and maintains effective schedules to meet business needs and labor budgets.
• Oversees inventory control and maintains strong vendor relationships.

Skills

Management experience

Leadership

Communication

Budgeting

Staff development

Labor management

Education

Bachelor's degree in Business or related field

Job description

The base salary or hourly wage range for this role will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors. Range is not inclusive of potential bonus or benefits. Your recruiter can share more information about the salary range and other factors during the hiring process.

LOCATION: 700 SW 5th Ave Suite 1040, Portland, Oregon 97204 (Pioneer Place)
SALARY RANGE FOR GENERAL MANAGER: $113,400 – $141,700 annual base salary, plus eligibility for the annual incentive plan based on individual and company performance.

Benefits And Perks

• Competitive Pay & Benefits
• Employer Contribution for individuals and eligible dependents' medical insurance
• Dental, Vision, and Life Insurance
• Health Savings Account (HSA)
• Commuter Spending Accounts
• 401(k) Plan with company match
• Employee Assistance Program
• Discounts through BenefitHub
• Employee Meal Discounts
• Paid Time Off (PTO) to support work-life balance (accrued based on length of service)
• Paid Sick Leave (PSL) to care for your health or loved ones
• Quarterly Wellness Days - extra time off to recharge every season
• Car Allowance
• Bonus Eligible
• Opportunities for growth; we love promoting within!

Job Purpose

The General Manager is the co-leader of the restaurant, working in partnership with the Executive Kitchen Manager to ensure overall success. They take full ownership of front-of-house operations, leading service excellence, managing inventory, controlling costs, and ensuring efficient labor planning. With a strong focus on team development, financial performance, and operational efficiency, they play a critical role in driving the restaurant's culture and success.

Job Responsibilities

• Oversees all aspects of front of house operations to ensure service excellence. Responsible for maintaining brand standards and smooth day-to-day execution. Ensures a consistent brand experience in the restaurant environment.
• Leads by example, fostering a positive work ethic and professional environment. Builds team capability through hiring, training, coaching, and motivating staff to align with company goals.
• Sets clear performance objectives for team members and holds them accountable through consistent evaluation and corrective action when needed. Communicates business strategies and goals clearly to team members, aligning them with the broader company mission. Maintains transparency with leadership through reporting and participation in meetings.
• Manages departmental budgets, understands financial reports, monitors profitability, and ensures compliance with accounting procedures and budget goals. Drives initiatives to boost sales and improve profitability, including setting goals and managing control systems.
• Develops and maintains effective schedules to meet business needs and labor budgets. Ensures proper staffing levels by identifying headcount needs and selecting qualified team members and creating a strong leadership bench.
• Oversees inventory control, ensures timely and accurate ordering, and maintains strong vendor relationships to support operational efficiency and product quality.

Job Requirements For General Manager

• 3+ years of management experience in a high-volume, full-service restaurant.
• Strong knowledge of brand standards, steps of service, and front of house operations.
• Proven leadership skills with experience hiring, training, and developing service-driven teams.
• Ability to manage budgets and interpret financial statements (e.g., labor cost, P&L).
• Effective communication and organizational skills, with the ability to collaborate cross-functionally.
• Ability to stand for long periods of time.
• Ability to lift 20+ lbs.
• Comfortable with being exposed to hot and cold temperatures.

Preferred Qualifications

• Bachelor's degree or equivalent in Business, Hospitality, or related field.

NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Applicant must be 18 years of age or older and able to provide documentation to work in the United States legally

Equal Opportunity Employer

Din Tai Fung North America is an Equal Employment Opportunity Employer. We are committed to creating an inclusive environment and welcome all qualified applicants, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other protected status, in accordance with applicable federal, state/provincial, and local laws.

U.S. Employment Eligibility

In the United States, Din Tai Fung North America participates in E-Verify to confirm work authorization for all new hires. To learn more, please visit: https://www.e-verify.gov/employees.