General Manager

Support Center; Phoenix (AZ); On-site; USD 45,000 - 70,000; Full time

Job summary

The General Manager at Support Center will oversee daily operations of the coffee shop, ensuring a smooth and efficient workflow while leading staff and maintaining service excellence. The role requires strong leadership, budgeting, and a focus on delivering exceptional customer experiences in a fast-paced food-and-beverage setting.

You will manage inventory, supplier relationships, and financial performance, while coaching staff through training and development, ensuring compliance with health

Qualifications

• Proven experience in a managerial role within the food and beverage industry, preferably in a coffee shop setting.
• Strong leadership and interpersonal skills with the ability to motivate and inspire a team.
• Exceptional organizational and time management abilities.
• Financial acumen with the ability to analyze and interpret financial statements.
• Excellent communication skills, both written and verbal.
• Knowledge of health and safety regulations and compliance.
• Flexibility to work evenings, weekends, and holidays as required.
• Passion for coffee and a commitment to delivering an exceptional customer experience.

Responsibilities

• Oversee day-to-day operations of the coffee shop, ensuring a smooth and efficient workflow.
• Manage and lead a team of baristas and support staff, fostering a positive work environment.
• Implement and enforce company policies and procedures to maintain high standards of service and cleanliness.
• Monitor inventory levels, place orders, and manage supplier relationships to ensure consistent supply of high-quality ingredients and products.
• Develop and execute strategies to enhance customer satisfaction and loyalty.
• Maintain a strong focus on financial performance, including budgeting, cost control, and revenue growth.
• Create and implement marketing initiatives to attract new customers and retain existing ones.
• Conduct regular staff training sessions to enhance product knowledge and service skills.
• Handle customer feedback and resolve issues promptly and professionally.
• Stay informed about industry trends, competitor activities, and market changes to make informed business decisions.

Skills

Leadership

Team Management

Budgeting

Financial Analysis

Customer Service

Communication

H&S Compliance

Job description

The General Manager will oversee all aspects of operations and responsible for managing staff, ordering, and tracking inventory, ensuring compliance with health and safety regulations, maintaining an exceptional level of customer service, providing leadership and support to the team, and managing budgets.

Key Responsibilities

• Oversee day-to-day operations of the coffee shop, ensuring a smooth and efficient workflow.
• Manage and lead a team of baristas and support staff, fostering a positive work environment.
• Implement and enforce company policies and procedures to maintain high standards of service and cleanliness.
• Monitor inventory levels, place orders, and manage supplier relationships to ensure consistent supply of high-quality ingredients and products.
• Develop and execute strategies to enhance customer satisfaction and loyalty.
• Maintain a strong focus on financial performance, including budgeting, cost control, and revenue growth.
• Create and implement marketing initiatives to attract new customers and retain existing ones.
• Conduct regular staff training sessions to enhance product knowledge and service skills.
• Handle customer feedback and resolve issues promptly and professionally.
• Stay informed about industry trends, competitor activities, and market changes to make informed business decisions.

Requirements

• Proven experience in a managerial role within the food and beverage industry, preferably in a coffee shop setting.
• Strong leadership and interpersonal skills with the ability to motivate and inspire a team.
• Exceptional organizational and time management abilities.
• Financial acumen with the ability to analyze and interpret financial statements.
• Excellent communication skills, both written and verbal.
• Knowledge of health and safety regulations and compliance.
• Flexibility to work evenings, weekends, and holidays as required.
• Passion for coffee and a commitment to delivering an exceptional customer experience.