General Manager

Trulieve Cannabis Corp.; Philadelphia (PA); On-site; USD 60,000 - 80,000; Full time

Job summary

Trulieve is seeking a General Manager in Philadelphia to lead retail operations and ensure compliance with regulations while providing exemplary customer service. The role involves managing a team, setting sales strategies, and fostering a team environment dedicated to patient care. Candidates should have a bachelor's degree and prior management experience in retail.

Benefits

Comprehensive benefits package

Paid time off

Qualifications

• Four years of related experience and/or training or a combination of education and experience.
• Prior management experience in retail and/or customer service.
• Strong communication skills.

Responsibilities

• Leadership and supervision of store personnel.
• Ensure regulatory compliance and exceptional customer experience.
• Plan and implement strategies to drive service standards.

Skills

Interpersonal Skills

Analytical Skills

Education

Bachelor's Degree

Job description

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If you have an interest in being part of one of the fastest growing industries in the nation, you may consider working for Trulieve! If you have a desire to help others in need through your efforts, this may be the role for you!

At Trulieve, we strive to bring our patients the relief they need in a product they can trust. Our plants are hand-grown in an environment specially designed to reduce unwanted chemicals and pests, keeping the process as natural as possible at every turn.

Our products are designed to alleviate seizures, severe and persistent muscle spasms, pain, nausea, loss of appetite, and other symptoms associated with serious medical conditions such as cancer.

Our specially trained staff works hand-in-hand with physicians to provide the right products and the correct dosage to ensure patients get the compassionate care they need.

To learn more about our company, please visit our website;

Requisition ID: 15553

Remote Work Available: No

Job Title: General Manager

Department: Retail

Reports To: Area Manager

FLSA Status: Regular-Exempt

ROLE SUMMARY

The General Manager will be responsible for leadership and supervision of store personnel, inventory tracking and management, achieving key performance metrics, and ensuring the efficient daily operations of the store. This role is responsible for ensuring regulatory compliance while delivering exceptional customer experience.

KEY DUTIES AND RESPONSIBILITIES

• Plan and implement strategies to drive service standards and positive sales results
• Maintain brand standards in visual merchandising
• Ensure consistent regulatory compliance with all state-specific regulations
• Review, communicate, and ensure compliance with all company SOPs and assure that any changes are communicated to employees
• Evaluate employee performance and identify hiring and training needs
• Provide coaching, training, and development to the team focused on company service standards and accountability to meet specific objectives
• Monitor and maintain store inventory
• Handle and resolve patient issues and escalations
• Maintain professional working relationships with business partners
• Schedule effectively within labor budget to meet the needs of the business
• Maintain strict confidentiality and compliance
• Perform other tasks assigned by management

SKILLS AND QUALIFICATIONS

• Bachelor’s degree preferred, with four years of related experience and/or training or an equivalent combination of education and experience
• Prior management experience, preferably in retail and/or customer service
• Must have prior cash handling experience
• Ability to train, develop, and evaluate a team of 40+ employees
• Strong interpersonal skills and professionalism to communicate with all levels of management and staff; ability to uphold confidentiality and discretion
• Ability to communicate effectively in conversational English, operate electronic equipment, understand safety procedures, and use telecommunication devices
• Proven ability to analyze data and draw appropriate conclusions to inform policies and procedures
• Respectful and polite interaction with customers and team members

ADDITIONAL MINIMUM QUALIFICATIONS

• Valid driver’s license and pass a MVR background check (delivery locations only)
• Ability to pass a level 1 and level 2 background check
• At least 21 years of age
• Physical ability to move intermittently throughout the workday, see, hear, and work effectively with diverse patrons and staff

PHYSICAL REQUIREMENTS

Constant movement/traversing throughout the facility, communicating, observing, and operating computing devices; frequently manipulating objects up to 50 lbs; occasionally remaining seated.

WORK SCHEDULE

45+ hours weekly with flexible hours, including evenings, weekends, and holidays.

Equal Opportunity Employer. Trulieve supports a drug-free workplace.

Salary commensurate with experience. A comprehensive benefits package, including paid time off, is offered. The position involves working an average of 40 hours per week, with after-hours availability in emergencies.

Trulieve provides equal employment opportunities and prohibits discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, pregnancy, or any other characteristic protected by law.