General Manager

EJC Consulting; Philadelphia (Philadelphia County); On-site; USD 55,000 - 65,000; Full time

Job summary

EJC Consulting is seeking a General Manager for their restaurant and bar group in Philadelphia. The successful candidate will oversee operations, manage staff, and ensure a high standard of customer service while meeting financial goals. Candidates should possess a minimum of three years in a management role within a high-volume environment. A positive, solution-oriented attitude and strong communication skills are essential.

Benefits

Medical benefits

Paid time off

Dining discounts

Spend allowance

Qualifications

• Minimum 3 years of restaurant/bar/nightlife management experience.
• Team-focused mindset and a positive attitude.
• Ability to remain calm under pressure.

Responsibilities

• Active management on the floor during service.
• Drive and support the continual development of managers and team members.
• Interact with guests to ensure service and food quality.

Skills

Communication

Organizational

Interpersonal

Quick Thinking

Adaptability

Education

Education in Hospitality

Tools

RAMP Certification

ServSafe Certification

Job description

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This range is provided by EJC Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$55,000.00/yr - $65,000.00/yr

Philadelphia, PA - Restaurant and bar group seeks a General Manager (“GM”)

About: Full scale restaurant, bar and nightlife, including special public and private events.

Responsibilities:

• This role is active on the floor during service supporting both their management team and hourly team members
• The GM works with the chef(s) and owner(s) to make strategic operational and fiscal decisions for the group, as well as maintain a positive, supportive, and unified message and approach on all initiatives, policies, and procedures
• Exemplify all of the core values while maintaining proper service, service standards, product quality, cleanliness, and all other factors contributing to the success of the operation
• Perform administrative tasks including but not limited to financial reports, scheduling, facilities maintenance, and Health Department checks
• Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures
• Adhere to company standards and service levels to increase sales and minimize costs
• Establish appropriate staffing
• Ensure proper staff training
• Interact with guests to ensure service and food quality
• Cultivate relationships with guests to create return business
• Create social media and marketing plan to drive revenue
• Troubleshoot any escalated guest issues
• Drive and support the continual development of managers and team members by upholding performance expectations, providing ongoing feedback, and offering input for regular performance reviews
• Ensure that proper safety and security procedures are in place to protect employees, guests and company assets
• Build and maintain strong positive relationships with all key stakeholders
• Support private event inquiries, planning and day-of event execution
• Assist in managing customer service responses and leading all guest recovery efforts including but not limited to online feedback, guest complaints, and immediate service recovery
• Lead by example in properly executing all service standards and protocols
• Hold all managers and staff responsible for knowledge of food and beverage menus and knowing and following all company’s policies and procedures
• Cultivate community and charitable organization efforts in a mutually beneficial way
• The GM will be closing manager 4 nights a week.
  
  

Qualifications:

• Minimum 3 years of restaurant/bar/nightlife management experience in a high volume with revenues exceeding $1M
• Team-focused mindset and empathetic approach to collaboration
• A positive and enthusiastic attitude, as well as a desire to learn, grow, and develop new skills
• Excellent communication, organizational, and interpersonal skills
• Ability to remain calm under pressure and resolve guest conflict
• Willing to accept guidance in a positive manner and implement the direction in a way that is productive for both you and the team
• Self-motivated, detail oriented, and results driven
• Ability to demonstrate quick thinking and adaptability in a constantly changing environment
• Education in Hospitality preferred
• RAMP and ServSafe certified
  
  

Benefits

• We offer competitive pay and benefits package, including medical, paid time off, dining discounts and spend allowance, plus more.
  
  

Job Type: Full-time

Salary: $55,000.00 - $65,000.00 per year

Benefits:

• Employee discount
• Health insurance
• Paid time off
• Paid training
  
  

More detail about EJC Consulting, please visit https://culinaryagents.com/entities/510738-EJC-Consulting

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Restaurants

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